Find Jobs in Blackrock, County Dublin

SME – Sub Saharan Africa
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Cleaner
OCS Group —Dublin, County Dublin
- €14.80 an hour
- Remote
- Cleaning
Quick apply
Style Advisor
Mint Velvet —Dublin, County Dublin
- €15.70 an hour
- Part-time
Quick apply
Cleaning Operatives
Apleona Ireland —Dublin, County Dublin
- €14.80–€18.00 an hour
- Full-time
Quick apply
Administrative Assistant
Upton Training —Dublin, County Dublin
- €27,000–€35,000 a year
- Full-time
Quick apply
11d
Retail Artist
Charlotte Tilbury —Dublin, County Dublin
- Sales
- Gym membership
Quick apply
Team Member
NEXT —Carrickmines, County Dublin
- €7.91–€17.04 an hour
- Part-time
Housekeeping/Cleaner
Pulmygroup Company Ltd —DUBLIN 8, County Dublin
- €15.10 an hour
- Part-time
- Sick pay
Quick apply
1d
Warehouse Packing Operative
Drink Botanicals Ireland —DUBLIN 12, County Dublin
- From €14.15 an hour
- Full-time
Quick apply
8d
Library Guard
Trinity College Dublin —Dublin, County Dublin
- €1,355.20–€1,525.31 a month
- Full-time
4d
Festival Staff / Barista ATN & EP
Crepes in the City —Dundrum, County Dublin
- From €14.15 an hour
- Part-time
- English
- Flexitime
Quick apply
2h
Medical Administrator
Cervino Medical —Sandyford, County Dublin
- From €30,000 a year
- Monday to Friday
- Administrative experience
- Clinic
- No degree
- Flexitime
Quick apply
2h
Full time Insomnia Assistant
M3 Services Mulhuddart —Dublin, County Dublin
- Full-time
Quick apply
2h
Authorised Person
Datalec Precision Installations —Ballycoolen, County Dublin
- €75,000–€80,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Analysis skills
Quick apply
2h
Sales Advisor (Part-time)
Christy UK —Dublin, County Dublin
- €14.15 an hour
- Overtime
- Store discount
Quick apply
2h
Café Assistant
Couple of Mugs Coffee —Dublin, County Dublin
- From €14.15 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
2h
Stock Controllers - Dublin North and South
Brooks Timber & Building Supplies Ltd —Dublin, County Dublin
- €38,000–€42,000 a year
- Full-time
- Inventory control
- Customer service
- Microsoft Office
- Employee assistance program
- Employee discount
Quick apply
3h
Credit Controller- Dublin
Brooks Timber & Building Supplies Ltd —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Microsoft Office
Quick apply
3h
Customer Assistant - Greystones
Lidl —Greystones, County Wicklow
- Up to €17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
6h
Customer Assistant - Ballymun
Lidl —DUBLIN 11, County Dublin
- Up to €17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
6h

I want to receive the latest job alerts for jobs in blackrock, county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Jobs jobs near blackrock, county dublin

Sales Advisor jobs in Dublin, County Dublin

Artist jobs in Dublin, County Dublin

Barista jobs in Dundrum, County Dublin

Credit Controller jobs in Dublin, County Dublin

Administrative Assistant jobs in Dublin, County Dublin

Cafe Assistant jobs in Dublin, County Dublin

Cleaner jobs in Dublin, County Dublin

Sales Assistant jobs in Wexford, County Wexford

Sales Advisor jobs in Santry, County Dublin

Sales Assistant, Penneys jobs in Swords, County Dublin

Parts Advisor jobs in Dublin, County Dublin

Sales Advisor jobs in Clondalkin, County Dublin

Customer Assistant jobs in Dublin, County Dublin

Hse, Healthcare Assistant jobs in Cork, County Cork

Customer Service jobs in Cork, County Cork

Night Care Assistant jobs in Dublin, County Dublin

Pharmacy Assistant jobs in Dublin, County Dublin

Customer Assistant jobs in Cork, County Cork

Customer Assistant jobs in Naas, County Kildare

Customer Assistant jobs in Mitchelstown, County Cork

SME – Sub Saharan Africa

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€44,351 a year

Qualifications

English
Communication skills

Full job description

Overview:

Responsibilities:

SME – Sub Saharan Africa

Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!

Operational SME – SSA

Salary - €44,351
Excellent benefits
Great internal growth path
Onsite role in Dublin

SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire Agents during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove
Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Must be fluent in SSA region

Recommended Qualifications

Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum SSA language test score based upon mutually agreed external SSA language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each Agent – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

Apply Now

Refine Your Search

jobs in blackrock, county dublin

SME – Sub Saharan Africa

Cleaner

Style Advisor

Cleaning Operatives

Administrative Assistant

Retail Artist

Team Member

Housekeeping/Cleaner

Warehouse Packing Operative

Library Guard

Festival Staff / Barista ATN & EP

Medical Administrator

Full time Insomnia Assistant

Authorised Person

Sales Advisor (Part-time)

Café Assistant

Stock Controllers - Dublin North and South

Credit Controller- Dublin

Customer Assistant - Greystones

Customer Assistant - Ballymun

I want to receive the latest job alerts for jobs in blackrock, county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected