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Visitor Services Supervisor - King John's Castle

Discover Limerick DAC
Limerick City District, County Limerick

Quick apply

Job details

Part-time
€16.50 an hour

Benefits

On-site parking

Qualifications

HACCP Certification
Sales
Leaving certificate
Supervising experience
Leadership
Communication skills

Full job description

Part-time / Full-time / Flexi hours available.

Our mission at Discover Limerick is to curate memorable visitor experiences at key destinations throughout the city and county. We strive to enrich visitors' initial and lasting impressions of Limerick through exceptional service and the celebration of its unique history, stories, built fabric, and people. Presently, we proudly champion Limerick through our initiatives at King John's Castle, Adare Visitor Centre, and Lough Gur.

The Visitor Services Supervisor is responsible for overseeing and enhancing the overall experience for visitors. This role involves planning, operational management, team leadership, and having a deep commitment to delivering exceptional service, ensuring both staff and visitors feel valued, welcome, and engaged.

Key Responsibilities:

Customer Experience, Reception & Reservations (Core Focus)

Deliver a consistently high-quality and welcoming experience for all visitors
Manage and respond to visitor enquiries, bookings, and reservations via phone, email, and in person
Support the smooth running of reception and admissions areas, working closely with other supervisors and team members
Assist in managing visitor flow and ensuring efficient service delivery at peak times
Support ticket sales, upselling, and handling of group bookings
Resolve visitor queries and issues professionally and efficiently

Visitor Experience & Operations

Lead by example in welcoming visitors and delivering tours where required
Plan and support events, workshops, and group visits
Coordinate daily operations, including rostering and task allocation
Conduct team briefings and shift handovers
Troubleshoot operational and system issues
Ensure compliance with SOPs, cash handling, and security procedures
Manage stock ordering, stock counts, and merchandising
Ensure all opening/closing procedures are followed

Drive Sales & Revenue

Promote and champion all services, experiences, and offerings to maximise revenue
Use strong product knowledge to confidently upsell and cross-sell to visitors
Support ticket sales, group bookings, and retail opportunities
Contribute to achieving site sales targets and enhancing the overall visitor experience

Café Operations

Prepare and serve hot/cold beverages and light meals as required
Support the team in delivering excellent café service during busy periods
Ensure cleanliness, food safety, and hygiene standards are consistently maintained
Assist with stock control and end-of-day cash handling

Leadership & Operations

Support the General Manager in the day-to-day operations of the full site.
Ensure all standard operating procedures are followed in detail and to high standards.
Manage, motivate and develop the site team.
Consistently deliver excellent customer service.
Must balance management skills, operational expertise, and a customer-focused approach to create a positive experience for visitors and staff.

Key Holding Responsibilities

Open and/or close the centre in line with procedure
Ensure the premises are secure at all times
Follow all cash handling and security procedures
Act responsibly when on duty as a key holder

Retail & Admissions Support

Assist with retail operations including customer service, till use, and merchandising
Oversee admissions processes including ticketing, payments, and daily cash-up procedures

Tours, Events & Visitor Engagement

Support or deliver guided tours and interactive visitor experiences
Assist in the planning and delivery of events, group visits, and programming
Ensure all visitors receive engaging, informative, and enjoyable experiences

Site Presentation & Standards

Ensure the site is well-presented, safe, and welcoming at all times
Maintain high standards of cleanliness across all areas including visitor and staff facilities
Ensure compliance with Health & Safety legislation, policies, and procedures

What You’ll Need:

Customer / Reservations experience
Leaving Certificate (or equivalent)
Full driving licence
A passion for delivering results in a fast-paced, dynamic environment
Strong communication and interpersonal skills
Flexibility to work varied shifts, including regular weekends
Previous supervisory experience is an advantage—but a great attitude and willingness to learn are just as important

What You’ll Receive:

Ongoing training and development across Discover Limerick sites and shared services
Access to Fáilte Ireland professional development programmes, including:
The Fundamentals of People and Performance Management
Effective Communication for Employee Engagement
Personal Leadership & Coaching Styles
Managing Performance Day-to-Day
Health & Safety training for management
FSAI Level 3 HACCP certification

Working Week

Your working hours will vary from time to time, with minimum shift lengths of 5 hours. This will depend on variations in demand, the tourist season and expansion of opening hours seasonally, programming, workshops and events.

How to Apply
Please send your CV and a short cover note to [email protected] with the subject line:
“Visitor Services Supervisor – King John’s Castle”

Applications submitted via Indeed will not be reviewed.

Please email [email protected] for full job description.

Job Type: Part-time

Pay: €16.50 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

staff operational support jobs

Visitor Services Supervisor - King John's Castle

Policy & Quality Expert - Portuguese Brazilian

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