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Pharmaceuticals Customer Service
Tanner Pharma Group —Cork, County Cork
- €40,000–€50,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Wellness program
- Sick pay
Quick apply
Retail Sales Assistant Vodafone
Vodafone —Navan, County Meath
- €29,500–€35,000 a year
- Weekend availability
- Sales
- Customer service
- Leaving certificate
- Store discount
- Wellness program
Quick apply
Factory Floor Operative
John Hanly & Co Ltd —Nenagh, County Tipperary
- €15 an hour
- Full-time
- Forklift
- Computer skills
- Employee discount
Quick apply
Warehouse Operative
Image Furnishings Ltd —Roscommon, County Roscommon
- €27,000–€31,000 a year
- Full-time
- Warehouse experience
- Employee discount
Quick apply
11d
Coffee shop Barista
Coco bliss coffee house —Stamullin, County Meath
- €14.15 an hour
- Full-time
- Customer service
- Cleaning
- Employee discount
Quick apply
Support Coordinator
ALONE —Roscommon, County Roscommon
- €37,000 a year
- Hybrid work
- Employee assistance program
- Sick pay
Quick apply
9d
Packer/General Operative
Provincial Agri Foods —County Monaghan
- From €14.25 an hour
- Part-time
- English
- Leaving certificate
- No degree
Quick apply
7d
OTC Assistant
Stacks Pharmacy —Gorey, County Wexford
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Accounts/Office Administrator
Mannion Quarries —Athlone, County Roscommon
- €45,000–€50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Medical Administrator
Auralia —DUBLIN 12, County Dublin
- €30,000 a year
- Full-time
- English
- Administrative experience
- IT
- Work from home
- Employee discount
Quick apply
Kids Zone Sales Assistant
Clarkes of Cavan —Cavan, County Cavan
- €24,420.00–€38,796.23 a year
- Part-time
- Sales
- English
- Leaving certificate
Quick apply
14d
Stock Assistant
Aldi —Kinnegad, County Westmeath
- €15.40 an hour
- Evening shift
- Customer service
- Annual leave
Accounts Assistant
Donagh Hickey Motors Ltd —Rathmore, County Kerry
- €32,000–€35,000 a year
- Full-time
- Microsoft Excel
- Sick pay
Quick apply
10d
Scheduling Coordinator
Dovida Ireland —Wexford, County Wexford
- €35,000–€40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
- Annual leave
9d
Warehouse and Yard Staff
Joyces Hardware & Home —Headford, County Galway
- €32,000–€36,000 a year
- Full-time
- Warehouse experience
- Employee assistance program
Quick apply
10d
Receptionist
John O'Callaghan Limited —Dundalk, County Louth
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
10d
Retail Sales Assistant
Redmond Electric Gorey —Gorey, County Wexford
- €30,000–€37,000 a year
- 8 hour shift
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply
8d
Kitchen Porter
The Auld Triangle —Loughrea, County Galway
- From €14.70 an hour
- Part-time
- English
- No degree
- Food service
Quick apply
10d
OTC Sales Assistant
McCabes Pharmacy —Mullingar, County Westmeath
- Full-time
- Employee assistance program
- Employee discount
Quick apply
Customer Assistant - Carndonagh
Lidl —Carndonagh, County Donegal
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
9d

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Pharmaceuticals Customer Service

Tanner Pharma Group -
Cork, County Cork

Quick apply

Job details

Full-time
€40,000–€50,000 a year

Benefits

Wellness program
Sick pay

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Spanish
Microsoft Excel
Customer service
English
Data collection
Italian
German
Order fulfilment
Time management

Full job description

Pharmaceuticals Customer Service

Company & Role Description

Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Customer Advocate serves as the primary point of contact with Tannercustomers, pharmacists, and physicians. This roleis required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.

Role Accountabilities

Expected Responsibilities for the Pharmaceuticals Customer Advocate are:

Customer Service

New customeraccount creation.
Provide information to customers on country-specific and program-specific requirements
Resolve simplecustomer problems and analyze customerservice needs
Liaise with ProgramManagers, Logistics, Quality, and management teams as required to provide the best customerexperience possible. Serve as liaisonbetween customers and the internal key stakeholders within Tanner.
Receive and processincoming telephone calls,e-mails, and faxeson time.
Provide quotes to customers for products and services.
Communicate program-specific requirements to customers, physicians, and pharmacists.
Ensure orders &enquiries are processed promptly.
Place vendor PurchaseOrders, liaise with the supplieras needed, and proactively follow up with the supplier on any issues or delays.
Process order invoices in a timely and accurate manner
Liaise with TannerLogistics for shipping, ensuring all requireddocumentation is available.
Track and ensure that each deliveryis timely and close out each shippingtask with Proof of Delivery; proactively communicate with customers about delays and issues related to shipments.
Support TannerProgram Managers with data collection activities
Respond to customerenquiries regarding orders,service needs, productcomplaints, customer accounts, deliveries and back orders or triage as appropriate.
ensure high standards of accuracy from quotation requestto order receiptto final delivery.

Desired Candidate Profile & Capabilities

Required:

Demonstrated experience in a customer service role, with the advantage of working in healthcare (Pharmaceuticals or Allied Services a big advantage)
Based in Cork, Ireland
One additional European language preferred (German, Spanish, Italian or French)

Soft skills:

Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations (1:1 or group settings, verbal& written) Works well with a team to achieve a common goal.
Time Management: The ability to effectively prioritize tasks and presentgreat time management and organizational skills.
Detail-Oriented: Ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small.

Compensation & Benefits

· Salary commensurate with experience

· Attractive performance incentive plan

· Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.

Check out http://www.tannerpharma.comto view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: €40,000.00-€50,000.00 per year

Benefits:

Wellness program

Shift:

8 hour shift

Language:

One additional European language besides English (required)

Work Location: Hybrid remote in Cork, County Cork (T23)

Quick apply

Refine Your Search

jobs in ireland

Pharmaceuticals Customer Service

Retail Sales Assistant Vodafone

Factory Floor Operative

Warehouse Operative

Coffee shop Barista

Support Coordinator

Packer/General Operative

OTC Assistant

Accounts/Office Administrator

Medical Administrator

Kids Zone Sales Assistant

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Warehouse and Yard Staff

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OTC Sales Assistant

Customer Assistant - Carndonagh

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