Find Customer experience coordinator Jobs in County Dublin

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
3d
Executive Administrative Assistant (contract)
Microsoft EMEA —DUBLIN 18, County Dublin
- €178–€200 a day
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Operations Coordinator
UTS —DUBLIN 24, County Dublin
- €35,000–€45,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
5d
WIFI Optimization Coordinator- Sky
Actavo —Dublin, County Dublin
- €14.75 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Referral programme
6d
Front Desk Receptionist & Admin Coordinator (Part Time)
Pain and Performance Physiotherapy Clinic —Dublin, County Dublin
- €35,000–€40,000 a year
- Part-time
- Administrative experience
- Clinic
- In-person
- Flexitime
- Gym membership
Quick apply
2d
Facilities & Office Operations Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Employee assistance program
7d
Purchasing & Supply Chain Coordinator
Watershed Group —DUBLIN 24, County Dublin
- €38,000–€45,000 a year
- Full-time
- Inventory control
- ERP systems
- Communication skills
Quick apply
Social Programme Coordinator
Apollo Language Centre —Dublin, County Dublin
- €16 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Senior Marketing Executive Retail
Kilkenny Design —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
13d
Aftersales Coordinator
Terberg Special Vehicles —Dublin, County Dublin
- Customer service
- Organisational skills
- Communication skills
Quick apply
Dental Marketing and clinical coordinator
Smiles Creation Limited —Raheny, County Dublin
- €28,300–€39,000 a year
- Full-time
- Marketing
- Social media management
- Microsoft Office
- Annual leave
- Work from home
Quick apply
6d
Domestic Retrofit Project Manager
SSE —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Construction experience
- Gym membership
10d
Director, Social Media & Digital Influence
Bentley Systems —DUBLIN 2, County Dublin
- Part-time
- Social media management
- Analysis skills
- AI
Permit Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
5d
Development Coordinator (Residential Construction)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Annual leave
- Employee assistance program
Quick apply
13d
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
Quick apply
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
10d
Driver HGV
Stericycle —Dublin, County Dublin
- Holidays
- Heavy lifting
- Customer service
- Driving
- Life insurance
Project Manager, Aircraft Technical Services
Willis Lease Finance Corporation —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
Senior Software Engineer - Machine Learning (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Master's degree
- AWS
- Annual leave

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

customer experience coordinator jobs in county dublin

Customer Success & Service Coordinator

Executive Administrative Assistant (contract)

Operations Coordinator

WIFI Optimization Coordinator- Sky

Front Desk Receptionist & Admin Coordinator (Part Time)

Facilities & Office Operations Coordinator

Purchasing & Supply Chain Coordinator

Social Programme Coordinator

Senior Marketing Executive Retail

Aftersales Coordinator

Dental Marketing and clinical coordinator

Domestic Retrofit Project Manager

Director, Social Media & Digital Influence

Permit Technician

Development Coordinator (Residential Construction)

Building Technician

Senior Technical Support Engineer

Driver HGV

Project Manager, Aircraft Technical Services

Senior Software Engineer - Machine Learning (f/m/d)

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Ready to Take Your Career to the
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Jenny Dowd

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customer experience coordinator jobs in county dublin

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Your Responsibilities

Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?