Keeper Security is hiring an experienced and proactive Deal Desk Analyst to join our EMEA Sales Operations team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for collaborating with sales to support the structure and optimization of deals.
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today's sophisticated adversaries at KeeperSecurity.com.
About the Role
As a Deal Desk Analyst, you will work with the Deal Desk Manager and assist with the day-to-day deal desk operational functions, providing complete accuracy to all submitted invoicing sale transactions. You will collaborate closely with sales and other supporting functional teams to ensure process efficiency while advising the Director of Sales Operations on all aspects of the deal desk global processes.
Responsibilities
- Help manage and facilitate the end-to-end deal process, from opportunity creation to deal closure
- Act as a point of contact for the sales team for all deal-related inquiries and approvals
- Develop in-depth knowledge of Keeper's licensing and pricing models to provide deal structuring and quoting sales support
- Analyze and structure deals to align with company pricing strategies and profitability goals
- Help manage the day-to-day deal approval process, connect with sales as needed, ensuring the accuracy of deal submission at all levels
- Work closely with sales, finance, and legal teams as required to support transactional needs
- Provide ongoing training and guidance to the sales team on deal desk processes, pricing guidelines, and policy education
- Communicate effectively across the organization and at all cross-functional team levels
- Manage and respond to real-time support requests via Slack, including Salesforce error triage, account and opportunity reassignments, escalation guidance, and general deal desk inquiries
- Troubleshoot and resolve Salesforce-related issues submitted by the sales team, ensuring timely and accurate resolution
- Exercise independent judgment to triage, prioritize, and resolve incoming requests during EMEA business hours with minimal oversight
- Implement best practices and standard operating procedures to enhance efficiency and accuracy
- Work in a highly productive environment with minimal oversight, setting priorities and goals to drive fulfilment
Requirements
- 2+ years of experience in a deal desk, sales operations, or similar role
- Knowledge of the SaaS industry and subscription-based business models
- Knowledgeable about finance/revenue recognition and contract guidelines
- Understanding of sales processes and contract management
- Proficiency in CRM systems, with hands-on Salesforce experience, including the ability to independently troubleshoot Salesforce errors, validation issues, quote-sync issues, and data-related problems
- Ability to operate independently during EMEA business hours and manage real-time support requests with confidence and sound judgment
- Passionate about data and analytics as a lever to improve business performance
- Highly skilled problem solver with the ability to make thoughtful decisions in a fast-paced environment
- Detail-oriented with strong organizational skills and the ability to manage multiple priorities
- Excellent communication and interpersonal skills with the ability to collaborate effectively with various teams
- Bachelor's degree in Business, Finance, Economics, or a related field or equivalent work experience
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
- Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: [email protected]
