Position Title: Housing Case Worker
The Employer:
Crosscare is the social care agency of the Dublin Diocese and is a registered charity.
Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence.
Location: Family Hub, Drumcondra
Work Schedule: Full Time 38.5 Hours per week 7 day rota (including evening & weekends – Days)
Contract:Full Time Permanent, pending probation.
Salary: €39,625- €49,205 Depending on Experience
Reporting to: Project Leader/Deputy Project leader
The Role:
Arrange and accompany residents/families to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
Assist residents & families to understand and complete their Housing Assistance Payment (HAP)
Assist residents & families to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
Accompany the residents/families to the tenancy signing
Refer each client to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
To identify blocks and barriers to residents, accessing suitable housing options and report on these as requested. Also to highlight external policies issues as they arise.
To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy Project leader/key workers in order to ensure effective working relationships.
To cover the floor as required.
Essential Requirements:
Qualification Required:
Minimum Level 7 Degree (not component) Qualification awarded by the National Qualifications Framework (NQF) QQI e.g. Social Care, Social Studies, Social Policy, Social Science
Addiction Studies (full degree only),
Professional Diploma in Housing studies (level 8 awarded by IPA.
5 years employment in a directly transferable post plus DCU Homeless Intervention & Prevention course or DCU Care & Case Mgmt course.
External candidates- A minimum of 1 year working in the area of homelessness & housing
Good time Management and organisation skills
Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
Ability to work on a roster that includes evening and weekend work in a residential setting.
Awareness of the issues arising for residents/families moving into their own independent tenancy.
Experience of managing complex and challenging situation in a client based service.
Knowledge of Children’s First & Child Protection
Or
5 years employment in a directly transferable post plus Level 7 or 8 Addiction Studies component course and demonstrable professional development training as detailed below:
TCI, Mental Health, First Aid/CPR/AED, PASS, Counselling, Motivational interviewing, ASIS &, HNA/ Case Management
Experience Required:
Internal Candidates- A minimum of 6months relevant employment working in Crosscare homeless services.
Additional Requirements (be able to demonstrate in your application)
Benefits:
Competitive salaries
Generous annual leave
Additional leave for long service
Training and Development Programmes
Employee Assistance Programme
Digital Doctor Service
Competitive pension plan
Bike to Work Scheme
In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.
Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.
Detailed information on all aspects of our work is available at www.crosscare.ie
Application Process: To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.
Closing date for applications is September 8th 2026
Garda Vetting will apply to this role
Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.
If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you
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