Senior Case Management Associate

Iom Usrap Dc -
Dublin, County Dublin

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Job details

Full-time
4 days ago

Qualifications

French
Spanish
English
Bachelor's degree
Communication skills

Full job description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).

IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience.

Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit and the direct supervision of the Senior MHPSS and Case Management Associate, the incumbent will support the implementation of project activities, supervise the work of the caseworkers in the Citywest accommodation Centre for international protection applicants in Ireland, supervise the work of Infoline Assistants related to MHPSS services, and coordinate on-site activities with stakeholders.

Responsibilities: Support the coordination of daily operations and services provided to the residents by the IOM case workers helping the team follow relevant standards.
Supervise the caseworkers’ team in the implementation of their activities, supporting equitable allocation of tasks within the team, and providing guidance to community focal points and volunteers, as well as helping with the use of allocated resources.
Collaborate with the Senior MHPSS Associate and the Senior Mental Health Nurse to support the organization and facilitation of MHPSS needs assessments, surveys and research, with the caseworkers’ team providing assistance, to help promote access to community-based psychosocial and protection services.
Support the coordination of basic vulnerability screening activities carried out by the caseworkers’ team and assist in aligning these with IOM and IPAS standards.
Support the identification of training needs and resources of the team and volunteers and report them to the Senior MHPSS and Case Management Associate.
Prepare weekly updates on trends and challenges and highlight practical solutions implemented during the reporting period.
Escalate any sensitive issues following the appropriate referral pathways and provide weekly analysis of complaints and feedback received from residents.
Assist in providing the caseworks’ team with the tools and updated information materials needed to carry out their work.
Maintain contact with agencies to support the coordination of information sessions and outreach activities for the residents.
Support directing residents to available services in line with established guidance.
Maintain established coordination and partnerships with civil society organizations, including local NGOs, faith-based organizations, as they relate to the work of the team.
Keep abreast of policies, standards and best practices affecting international protection applicants in Ireland and share updates with the team.
Apply established referral pathways when incidents affecting residents are reported.
Assist the project with the monitoring, evaluation and reporting tasks.

Perform such other duties, as may be assigned.

Qualifications: Required Qualifications and Experience

Education

High school diploma with six years of relevant experience; or,
Bachelor’s degree and accreditation in Social Work from an accredited academic institution with at least four years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

Experience supporting case management or assistance programmes for migrants.
Experience supporting social work and vulnerability assessment activities.
Experience providing direct assistance to migrants and/or refugees preferred.
Knowledge and experience working with State agencies and non-governmental organisations in Ireland preferred.
Understanding of international standards, best practices, issues related to displacement and integration.
Previous work experience or training on mental health and psychosocial support to migrants is an asset.
Experience in working in a multi-cultural environment is an advantage.
Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.

Skills

Strong interpersonal skills, including empathy and emotional resilience.
Intercultural competence and effective communication skills.
Strong organizational, facilitation, communication, writing and presentations skills.
Computer literacy in standard software applications (MS Office, etc).
Ability to work collaboratively within a multidisciplinary and multicultural team.
Strong organizational, facilitation, communication, writing and presentations skills.
Computer literacy in standard software applications (MS Office, etc).

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage : Demonstrates willingness to take a stand on issues of importance.
Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.
Accountability : Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision : Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility : Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.

As the right to live and work in Ireland is required, the contract issued may be shorter that the period mentioned in the advertisement, in order to align with the expiry date of the work permit.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

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