At NetApp, we believe in empowering our employees to thrive in a culture of belonging, innovation, and high performance. We are committed to diversity and inclusion, welcoming candidates from all backgrounds and experiences. As a global leader in data management and cloud solutions, we provide opportunities for growth, ownership, and collaboration, ensuring our customers and employees succeed together.
Job Summary
As the Manager of Professional Services, you will play a pivotal role in driving customer satisfaction, service delivery excellence, and revenue growth in the EMEA region. Leading a team of consultants and project managers, you will oversee infrastructure improvements, implementations, and data migrations to NetApp hybrid storage solutions. You will also focus on managing automation deliverables, leveraging best practices, and collaborating with global teams to enhance customer success.
We are looking for a dynamic leader who embodies NetApp’s values of ownership, growth mindset, customer-centricity, belonging, and high performance. This position offers opportunities for professional development, leadership growth, and impact on NetApp’s success in the EMEA market.
Key Responsibilities
- Lead customer service delivery and team management, ensuring high-quality outcomes.
- Understand customer needs and implement optimal service models tailored to business goals.
- Optimize processes to improve efficiency, profitability, and customer satisfaction across projects.
- Recruit, mentor, and manage the performance of consultants and project managers.
- Monitor and manage KPIs such as revenue, costs, and utilization rates to achieve business objectives.
- Collaborate with sales teams to identify and propose professional services opportunities.
- Drive new service planning and operational improvements specific to the EMEA region.
- Partner with global teams (sales, support, product, and partners) to enhance customer success.
- Strong people-management skills, with experience leading teams handling multiple concurrent assignments.
- Ability to make data-driven decisions based on analysis and facts.
- Flexible and proactive, capable of navigating uncertainty and adapting to dynamic business environments.
- Practical experience in customer service and escalation management in high-pressure situations.
- Proven expertise in managing automation deliverables with a solid understanding of methodologies and best practices.
- Experience in KPI management, revenue optimization, and operational improvement.
- Familiarity with major industries in EMEA, such as manufacturing, finance, distribution, or public sector.
- Ability to formulate and execute strategies that prioritize customer value and business impact.
- Strong interpersonal skills, with the ability to engage with Senior Management and Customer Executive Levels effectively.
- Knowledge of ITIL methodologies (change, incident, problem, and configuration management).
- Understanding of virtualization technology, storage hardware, and technical project management.
- Experience leveraging analytics and performance metrics for continuous improvement.
- Familiarity with AI and Generative AI solutions, with the ability to drive their adoption for enhanced service delivery and operational efficiency.
- English proficiency is required; bilingual English-German skills are preferred. Knowledge of additional languages such as French, Italian, Spanish, or Portuguese is a plus.
Education & Experience
- 14+ years of relevant industry experience, including 4-8 years in people leadership roles.
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field, or equivalent experience.
- Demonstrated ability to manage multiple people, tasks, and projects simultaneously.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
