Job Title: Practice Manager / Senior Medical Secretary
Location: Glanmire, Co. Cork
Reporting To: General Practitioners / Practice Partners
Employment Type: Full-Time (Permanent)
Job Purpose
To oversee the daily operational, financial, and administrative running of the GP practice while providing hands-on secretarial support. This hybrid role bridges frontline patient management with executive operational leadership, ensuring clinic profitability, regulatory compliance, and a high standard of patient care.
Key Responsibilities & Duties | Practice Management & Leadership
- Staff Supervision: Manage and rota administrative/reception staff; facilitate team communication.
- HR Support: Coordinate recruitment, onboarding, training, and performance reviews for support staff.
- Compliance: Ensure strict adherence to GDPR, Health & Safety legislation, and HSE clinical guidelines.
- Facilities Management: Oversee building maintenance, IT infrastructure, and waste management contracts.
Financial Management
- HSE Reimbursements: Manage, reconcile, and submit monthly GMS (Medical Card) claims, STC (Special Type Consultation) claims, and Chronic Disease Management (CDM) returns.
- Bookkeeping: Handle practice invoicing, payroll support, accounts payable/receivable, and bank reconciliations.
- Private Fee Management: Monitor daily cash reconciliations, aged debt tracking, and private health insurance claims (VHI, Laya, Irish Life Health).
Senior Medical Secretarial Duties
- Patient Flow: Assist at reception during peak times, manage complex patient queries, and resolve complaints.
- Advanced Administration: Draft specialized medico-legal correspondence, referral letters, and clinic protocols.
- Diary Optimization: Oversee the master scheduling systems for GPs, nurses, and locums to maximize clinic efficiency.
Requirements & Qualifications | Essential Criteria
- Experience: Minimum 3 years of experience in a medical administration or practice management role within the Irish healthcare system.
- System Knowledge: Expert-level proficiency in specialized GP clinical software (e.g., Socrates or HealthOne).
- Financial Competency: Proven experience handling PCRS/GMS claims, private medical billing, and basic bookkeeping.
- Leadership Skills: Strong capability to manage a small team, delegate tasks, and solve operational problems independently.
- Communication: Excellent interpersonal skills with the ability to maintain absolute confidentiality.
Desirable Criteria
- Formal qualification in Practice Management, Business Administration, or Medical Secretarial Studies.
- Direct experience handling HSE primary care contracts and structural changes.
- Advanced IT troubleshooting skills and experience with digital check-in or online triage systems.
What We Offer
- Competitive salary package commensurate with management experience in the Irish primary care sector.
- Sociable daytime hours (Monday to Friday) without weekend or on-call commitments.
- Autonomy to shape and improve operational processes within a growing suburban practice.
Benefits:
Work Location: In person
