Find Customer experience coordinator Jobs in County Dublin

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
4d
Ukrainian Project Support/Coordinator - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Project management
Quick apply
Operations Coordinator
UTS —DUBLIN 24, County Dublin
- €35,000–€45,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
7d
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
Group Reservations Coordinator
Specialized Travel Services —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- No degree
Quick apply
Events Coordinator
Ardan Collective —Sutton, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Wellness program
- Employee assistance program
Quick apply
11d
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Sales & Marketing Project Coordinator
Novartis —Dublin, County Dublin
- €31,150–€57,850 a year
- Full-time
- Communication skills
- Marketing
Hospitality Coordinator
Aramark —Dublin, County Dublin
- Monday to Friday
- Hospitality
- Customer service
- Microsoft Office
12d
Service Operations Coordinator
Hitachi —Dublin, County Dublin
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
11d
Events Coordinator
Rapport —Dublin, County Dublin
- €36,900 a year
- Full-time
- Microsoft Office
- Guest services
- Time management
7d
Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
5d
Sales Coordinator
Macfarlane Group —Rathcoole, County Dublin
- €38,050 a year
- Full-time
- Sales
- Microsoft Office
- No degree
- Employee assistance program
- Employee discount
Facilities Coordinator
JLL —Dublin, County Dublin
- Hospitality
- English
- Presentation skills
Front Desk Facilities Coordinator
Apleona Ireland —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Facilities Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Presentation skills
Quick apply
Social Programme Coordinator
Apollo Language Centre —Dublin, County Dublin
- €16 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Dental Marketing and clinical coordinator
Smiles Creation Limited —Raheny, County Dublin
- €28,300–€39,000 a year
- Full-time
- Marketing
- Social media management
- Microsoft Office
- Annual leave
- Work from home
Quick apply
7d
Air Export Coordinator
Nippon Express Europe GmbH —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

customer experience coordinator jobs in county dublin

Customer Success & Service Coordinator

Ukrainian Project Support/Coordinator - Entry Level

Operations Coordinator

Junior Product Content Coordinator, IT & Digital

Group Reservations Coordinator

Events Coordinator

Digital Business Analyst

Urban Outfitters Display Coordinator - Dublin, Ireland

Sales & Marketing Project Coordinator

Hospitality Coordinator

Service Operations Coordinator

Events Coordinator

Group Operations Coordinator

Sales Coordinator

Facilities Coordinator

Front Desk Facilities Coordinator

Facilities Coordinator

Social Programme Coordinator

Dental Marketing and clinical coordinator

Air Export Coordinator

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Jenny Dowd

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customer experience coordinator jobs in county dublin

I want to receive the latest job alerts for customer experience coordinator in county dublin

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Your Responsibilities

Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?