Find It support Jobs in County Cavan

Customer Success Specialist - APAC
Freightos —County Cavan
- Full-time
- Remote
- Salesforce
- English
- Communication skills
Quick apply
5d
Customer Success Specialist APAC
Freightos —County Cavan
- Full-time
- Remote
- Salesforce
- English
- Communication skills
Quick apply
5d
Product Owner – Corporate website (xsolla.com)
Xsolla —County Cavan
- Full-time
- Remote
- English
- Product management
Quick apply
Project Scheduler
Breffni Insulation Limited —Kilnaleck, County Cavan
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
Quick apply
3d
Customs Clearance Agent
Virginia Transport Ltd —Virginia, County Cavan
- €32,000–€38,000 a year
- Weekend availability
- Hybrid work
- English
- No degree
- IT
- Work from home
Quick apply
4d
Machine Learning Engineer, Customer Support Engineering
Airbnb —County Cavan
- Remote
- Doctoral degree
- English
- Master's degree
Quick apply
SECBA PEACEPLUS PROGRAMME - Tutor of LEGO® Serious Play®
Cavan and Monaghan ETB —Cavan, County Cavan
- Monday to Friday
- No degree
5d
Reservations Agent - Full Time
Farnham estate golf and spa resort —Cavan, County Cavan
- Full-time
- Microsoft Excel
- Customer service
- English
- Referral programme
Quick apply
Retail Assistant
Screwfix —Cavan, County Cavan
- Up to €14.78 an hour
- Part-time
- Annual leave
6d
Teacher of Maths and Gaeilge
Cavan and Monaghan ETB —Cavan, County Cavan
- Maths
- No degree
3d
Teacher of Maths and Additional Educational Needs (AEN)
Cavan and Monaghan ETB —Cavan, County Cavan
- Maths
- No degree
- Teaching
11d
Translator – Systems Architecture & Leadership Framework (English → Mandarin)
Coherence OS —County Cavan
- Remote
- Spanish
- English
Quick apply
Client Experience Protection Junior Manager
Social Discovery Group —County Cavan
- Full-time
- Remote
- Microsoft Excel
- English
- Communication skills
Quick apply
Part Qualified Accountant
Xeinadin —Cavan, County Cavan
- Annual leave
- Employee assistance program
3d
Teacher of English and Gaeilge
Cavan and Monaghan ETB —Cavan, County Cavan
- English
- No degree
5d
HR Administrator
Manor Farm —Cavan, County Cavan
- Microsoft Office
- No degree
- Human resources
9d
Health and Safety Coordinator
CICS SiloClean Ltd. —Cavan, County Cavan
- From €35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
9d
Cleaner, Part-time, 17.5 hours p/wk, Term-time Only
Cavan and Monaghan ETB —Cavan, County Cavan
- Part-time
- No degree
10d
Instructor
The Rehab Group —Cavan, County Cavan
- €1–€3 an hour
- Full-time
- No degree
- Organisational skills
- IT
- Annual leave
- Employee assistance program
5d
Teacher of French and Another Curricular Subject
Cavan and Monaghan ETB —Kingscourt, County Cavan
- Monday to Friday
- No degree
6d

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Customer Success Specialist - APAC

Freightos -
County Cavan

Quick apply

Job details

Full-time
5 days ago

Qualifications

Jira
Salesforce
Supply chain
Logistics
English
Korean
Confluence
Less (style sheet language)
Freight
Chinese
SaaS
Account management
Communication skills

Full job description

About Us

Almost every single thing that you eat, wear, or use is imported or exported. Freight quite literally moves the world. And we’re helping it move even better.

Freightos (Nasdaq: CRGO) is the global rate management, booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines, trucking companies, ocean liners, and thousands of importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.

About the Role

We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the APAC region. In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination. You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform.

If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you.

Requirements:

Responsibilities

Drive Platform Adoption & Account Health

Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value.
Proactively monitor account health to identify low-usage trends, friction points, and churn risks early.
Identify expansion opportunities by helping customers scale usage across new workflows and internal teams.
Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals.

Deliver Enablement & Training

Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients.
Ensure a smooth transition for customers moving from initial onboarding into long-term customer success.
Support scalable education by contributing to user documentation, training guides, and self-service content.

Client Escalations Management

Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues.
Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths.
Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations.

Enable Commercial Teams & Feedback Loops

Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities.
Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership.
Translate customer insights and product feature gaps into structured feedback for the Product and Operations teams.

Basic requirements

2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions.
Experience managing enterprise, mid-market, or strategic customers.
Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization.
Ability to identify churn risks, adoption gaps, and customer experience issues early.
Strong communication, stakeholder management, and problem solving skills.
Ability to work cross-functionally with Sales, Account Management, Product and Operations
Comfortable creating structure in a fast moving environment where ownership is not always clearly defined.
Strong documentation and process mindset.
Strong verbal and written English communication skills. Relevant regional language skills (Chinese, Korean, for example) are a strong plus.
Experience working with customers across multiple time zones.

Preferred requirements

Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms.
Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems.
Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level.

Why Freightos is the Perfect Runway for Your Career!

Enjoy the flexibility of working remotely while collaborating with a dynamic and supportive team.
A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
Statutory benefits in accordance with local regulations.

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

Hybrid:
No

Quick apply

Refine Your Search

it support jobs in county cavan

Customer Success Specialist - APAC

Customer Success Specialist APAC

Product Owner – Corporate website (xsolla.com)

Project Scheduler

Customs Clearance Agent

Machine Learning Engineer, Customer Support Engineering

SECBA PEACEPLUS PROGRAMME - Tutor of LEGO® Serious Play®

Reservations Agent - Full Time

Retail Assistant

Teacher of Maths and Gaeilge

Teacher of Maths and Additional Educational Needs (AEN)

Translator – Systems Architecture & Leadership Framework (English → Mandarin)

Client Experience Protection Junior Manager

Part Qualified Accountant

Teacher of English and Gaeilge

HR Administrator

Health and Safety Coordinator

Cleaner, Part-time, 17.5 hours p/wk, Term-time Only

Instructor

Teacher of French and Another Curricular Subject

I want to receive the latest job alerts for it support in county cavan

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