Find Service desk manager Jobs in Dublin, D

Order Operations Manager
Ookla —Dublin, County Dublin
- €75,000–€900,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
- Annual leave
Manager, Workplace Experience
Klaviyo —Dublin, County Dublin
- €72,000–€108,000 a year
- Hospitality
- Google Suite
- Leadership
Quick apply
Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Annual leave
- Gym membership
Quick apply
Front Office Manager
Hampton by Hilton- Chancery street —DUBLIN 7, County Dublin
- Weekend availability
- Customer service
- Hotel
- No degree
Quick apply
10h
Front Desk Attendant (Part-Time 22 hours p/w)
Respond Housing Association —Dublin, County Dublin
- €16.65 an hour
- Part-time
- Communication skills
Quick apply
4d
Facilities Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Business Development Manager – Retail Partnerships
Loyalty Cup Ireland —Dublin, County Dublin
- €35,000–€70,000 a year
- Full-time
- Business development
- No degree
- Communication skills
Quick apply
6d
Concierge - One North Dock
Savills Ireland —Dublin, County Dublin
- Hospitality
- No degree
- IT
Service Desk Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Food & Beverage Operations Manager
The Mercantile Group —DUBLIN 2, County Dublin
- €40,000–€50,000 a year
- Weekend availability
- Hospitality
- Management
- Recruiting
Quick apply
14d
Office Assistant
Titanbay —Dublin, County Dublin
- Part-time
- Office experience
Quick apply
Front Desk Facilities Coordinator
Apleona Ireland —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Mechanical Service & Maintenance Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Senior Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Leadership
- Annual leave
- Work from home
7d
Assistant Front Office Manager
The Address Citywest —Dublin, County Dublin
- Weekend availability
- Organisational skills
- Front desk
- Guest services
Quick apply
13d
ICT Infrastructure Team Lead
Irish Wheelchair Association —Clontarf, County Dublin
- €55,431–€68,230 a year
- Full-time
- Windows
- SharePoint
- In-person
- Annual leave
- Employee discount
Quick apply
6h
Assistant Facilities Manager
JLL —Dublin, County Dublin
- Hospitality
- Word processing
- English
12d
Account Sourcing (Procurement) Manager
JLL —Dublin, County Dublin
- Microsoft Excel
- English
- No degree
1h

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Order Operations Manager

Ookla -
Dublin, County Dublin

Apply Now

Job details

Full-time
€75,000–€900,000 a year

Benefits

Annual leave
Company events

Qualifications

Order management system
Sales
Analysis skills
SaaS
Leadership

Full job description

The Opportunity:

Ookla is seeking a highly organized, process-driven, and commercially-minded Order Operations Manager to oversee the day-to-day order operations for all products across our direct and indirect sales channels.

In this role, you will be the critical link between Sales, Finance, Legal, and Operations. You will establish and enforce scalable processes that accelerate our order-to-revenue cycle, ensuring high-quality CRM data, driving contract compliance, and managing crucial customer onboarding and RFP workflows. The ideal candidate is fully versed in revenue recognition principles and contracting nuances, acting as a strategic partner to maximize revenue efficiency.

Key Responsibilities:

Order Operations & Process Efficiency

Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.

Deal & Document Management

Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements.

Job Qualifications:

Background: 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment.
System Expertise: Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software.
Financial Literacy: Strong foundational knowledge of contracting frameworks and revenue recognition principles.

Process Architecture: Proven track record of building and scaling operational processes from scratch.
Assertive Collaboration: Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards.
Detail-Oriented & Analytical: Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed.

About Ookla

Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.

Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.

Our Benefits

Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it.

We remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.

Ookla is an Equal Opportunity Employer. At Ookla Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.

Compensation Range

Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 75,000 - 90,0000 EUR/base per year. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ookla is an Equal Opportunity Employer. At Ookla, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know.

Apply Now

Refine Your Search

service desk manager jobs in dublin, d

Order Operations Manager

Manager, Workplace Experience

Front Office Manager

Front Office Manager

Front Desk Attendant (Part-Time 22 hours p/w)

Facilities Administrator

Business Development Manager – Retail Partnerships

Concierge - One North Dock

Service Desk Administrator

Food & Beverage Operations Manager

Office Assistant

Front Desk Facilities Coordinator

Mechanical Service & Maintenance Administrator

Workplace Experience Ambassador Team Lead

Workplace Experience Ambassador Team Lead

Senior Product Manager

Assistant Front Office Manager

ICT Infrastructure Team Lead

Assistant Facilities Manager

Account Sourcing (Procurement) Manager

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