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Warranty Administrator

Michael Moore Car Sales
Athlone, County Westmeath

Quick apply

Job details

Full-time

Benefits

Bike to work scheme
Company pension
On-site parking

Qualifications

Sales
Sales management
Customer service
Microsoft Office
Administrative experience
Analysis skills
Continuous improvement
IT
Communication skills
Retail sales
Time management

Full job description

Established in 1972, Michael Moore Car Sales operates from two locations; Athlone and Portarlington. Over the decades, we’ve earned a reputation as a trusted name in the Irish motor industry, proudly representing a current portfolio of premium automotive franchises including; Mercedes-Benz, Audi, Škoda, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, and Cupra.

Our longstanding partnership with the Volkswagen Group began in 1977 through Motor Distributors Limited, where we first introduced Volkswagen, Audi, Mercedes-Benz and Mazda passenger vehicles.

Today, the Michael Moore Group is synonymous with excellence in automotive retail. Widely recognised within the motor trade as a premium brand dealer, we are known for delivering a superior retail experience. Our customers and partners continue to regard us as trustworthy, knowledgeable, and committed to excellence.

Overview of the Role

The Warranty Administrator is responsible for the efficient processing, tracking and resolution of warranty claims, ensuring full compliance with manufacturer guidelines and internal policies.

The role acts as a key liaison between service teams, customers and manufacturers, supporting the after sales function and protecting revenue through accurate claims and reimbursement management.

Duties and Responsibilities

The duties and responsibilities of the position include, but are not restricted to the following:

Warranty Claims
Process all warranty claims end to end in line with manufacturer's requirements
Validate claims for accuracy, completeness and eligibility prior to submission
Monitor claim progress, ensuring timely resolution and reimbursement
Compliance
Ensure all claims comply with:
Manufacturer warranty policies
Internal processes and procedures
Maintain accurate documentation to support audit readiness
Reporting
Track claims submitted vs payments received and reconcile discrepancies
Produce regular reports / KPIs on warranty performance
Investigate and submit rejected claims where required
Coordination and Communication
Liaise with:
Service Advisors and Technicians
Manufacturer representatives
Customers (as required)
Communication claim updates and ensure high levels of customer satisfaction
Parts and Returns
Return of warranty parts in line with manufacturer requirements
Maintain records of parts and ensure compliance with retention policies
Audit & Process Improvement
Support internal and external warranty audits
Review warranty bulletins and implement process updates
Identify trends and support continuous improvement initiatives

Qualifications and Experience

Requirements:

1-3 years of experience in an administrative or similar position
Strong attention to detail and accuracy
Excellent organisational and time management skills
Strong IT skills (MS Office)
Ability to work in a fast-paced process driven environment
Detail oriented and analytical
Strong communication skills
Problem-solving mindset
Ability to work collaboratively across teams
Customer focused approach

Desirable:

Previous experience as a Warranty Administrator or in the motor industry / after sales
Knowledge of dealer management systems (e.g. Kerridge)
Basic understanding of automotive systems and repairs
Experience with claims, compliance or regulated processes

Role Detail:

This is a permanent and full time, onsite role
Monday to Friday
Office based
May require extended hours during month-end or audit periods

Job Type: Full-time

Benefits:

Bike to work scheme
Company pension
On-site parking

Ability to commute/relocate:

Athlone, County Westmeath: reliably commute or plan to relocate before starting work (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

trade administrator jobs

Warranty Administrator

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Head of Operations

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