Find Quality operations team lead Jobs in Swords, D

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Quality Operations Team Lead
United Drug —Dublin, County Dublin
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Employee assistance program
- Employee discount
Quick apply
Head of Operations (Membership, Partnerships & Sustainability)
Guaranteed Irish —DUBLIN 2, County Dublin
- €65,000–€70,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Business
- Annual leave
- Flexitime
Quick apply
3d
Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
10d
Operations Manager- Health Care
Aspire Homecare —Dublin, County Dublin
- €35,770.05–€80,944.38 a year
- Full-time
- Hybrid work
- No degree
- Higher certificate
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
3d
Head Of Kitchen Operations
Bambino —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Food service
- Leadership
- Kitchen experience
- Store discount
- Employee discount
Quick apply
10d
IT Operations Expert
EZSVS France SARL —Dublin, County Dublin
- Full-time
- English
- No degree
- Mentoring
Quick apply
11d
Butlers Factory Tour Manager
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €37,000–€40,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
Social Programme Coordinator & Operations Assistant
Apollo Language Centre —Dublin, County Dublin
- €30,000–€33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Operations Manager — MyOtherNest, Dublin
Myothernest —Ballsbridge, County Dublin
- €35,000 a year
- Full-time
- English
- In-person
Quick apply
5d
Group Head of Quality
Techrete UK & Ireland —Balbriggan, County Dublin
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Office Manager & Bookkeeper
Roccul Ltd —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
HR Manager
Hawksmoor Dublin —DUBLIN 2, County Dublin
- €55,000–€60,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
Assistant Director of Operations
Cheeverstown House —Dublin, County Dublin
- €89,292–€98,858 a year
- Full-time
- Leadership
- Nursing
Quick apply
4d
Warehouse Manager
Store Computer Technology —DUBLIN 12, County Dublin
- €50,000–€55,000 a year
- Full-time
Quick apply
4d
Engineering Team Lead
IRISH DISTILLERS LTD —DUBLIN 22, County Dublin
- Full-time
- Engineering
- Maintenance
- Supervising experience
- Annual leave
Quick apply
Business Strategist III
Indeed —Dublin, County Dublin
- €82,000–€124,000 a year
- Full-time
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
Assistant Facilities Manager
CompassRock International —Dublin, County Dublin
- €55,000–€60,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
10d
Recruitment Delivery Manager
Teleperformance —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Recruiting
- Leadership
- Communication skills
Quick apply

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

quality operations team lead jobs in swords, d

Team Manager- Dublin

Quality Operations Team Lead

Head of Operations (Membership, Partnerships & Sustainability)

Chief Technology Officer

Operations Manager- Health Care

Head Of Kitchen Operations

IT Operations Expert

Butlers Factory Tour Manager

Contact Centre Manager

Social Programme Coordinator & Operations Assistant

Operations Manager — MyOtherNest, Dublin

Group Head of Quality

Office Manager & Bookkeeper

HR Manager

Assistant Director of Operations

Warehouse Manager

Engineering Team Lead

Business Strategist III

Assistant Facilities Manager

Recruitment Delivery Manager

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