Find customer service Jobs in sligo, so

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
Office Administrator/Receptionist
Custom Conversions —Kinlough, County Leitrim
- From €14.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Receptionist/Administrator
Pearse Road Tyres Service Ltd —Sligo, County Sligo
- From €31,200 a year
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
Van Sales & Service Rep
Barrett Candles Ltd —Sligo, County Sligo
- From €31,000 a year
- Full-time
Quick apply
8d
Front Office Assistant
SLIG - Front Office —Sligo, County Sligo
- Part-time
Quick apply
12d
Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road
Lidl —Sligo, County Sligo
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
6h
Front of House Receptionist
Sligo Park Hotel —Sligo, County Sligo
- €28,300 a year
- Full-time
- English
- Front desk
- In-person
- Wellness program
- Employee assistance program
Quick apply
Receptionist - Dental Practice
O’Connor Moore Dental Practice —Sligo, County Sligo
- €16.50 an hour
- Part-time
- English
- Administrative experience
- Clinic
Quick apply
6d
TEAM MEMBER
KFC —Collooney, County Sligo
- €13.50 an hour
- Part-time
- Employee assistance program
- Gym membership
3d
Receptionist (Full-time)
Connolly Motor Group —Collooney, County Sligo
- Microsoft Word
- Microsoft Excel
- Microsoft Office
5d
Clinical Exercise Instructor / Coordinator
ExWell Medical (CLG) —Sligo, County Sligo
- €31,200–€33,800 a year
- Part-time
- Bachelor's degree
- No degree
- IT
- Work from home
- Sick pay
Quick apply
7d
Assistant Store Manager - Sligo
NORMAL Ireland —Sligo, County Sligo
12d
Customer Experience Champion - Sligo
PTSB —Sligo, County Sligo
- Sales
- Customer service
- English
7d
Peugeot Brand Manager
Kevin Egan Cars —Sligo, County Sligo
- From €40,000 a year
- Full-time
- Sales
- No degree
- Leadership
Quick apply
7d
Sales Executive
SLIG - Accounts —Sligo, County Sligo
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
8d

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Receptionist/Administrator
Pearse Road Tyres Service Ltd —Sligo, County Sligo
Opportunity to gain office administration experience. No previous office experience is required, a background in customer service would be an advantage.
From €31,200 a year
Quick apply
Office Administrator/Receptionist
Custom Conversions —Kinlough, County Leitrim
\* Manage day-to-day office administration, including post, couriers, stationery, and travel/food arrangements.
From €14.51 an hour
Quick apply
7d

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Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in sligo, so

Member Service Representative

Office Administrator/Receptionist

Receptionist/Administrator

Van Sales & Service Rep

Front Office Assistant

Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road

Front of House Receptionist

Receptionist - Dental Practice

TEAM MEMBER

Receptionist (Full-time)

Clinical Exercise Instructor / Coordinator

Assistant Store Manager - Sligo

Customer Experience Champion - Sligo

Peugeot Brand Manager

Sales Executive

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