Find Customer service administrator – part Jobs in Lk

Transport Customer Service Administrator
STL Logistics —Annacotty, County Limerick
- Full-time
- Customer service
- Administrative experience
- No degree
- Employee assistance program
Quick apply
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Transport Administrator
STL Logistics —Annacotty, County Limerick
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Transport Customer Service Administrator

STL Logistics -
Annacotty, County Limerick

Quick apply

Job details

Permanent | Full-time
2 hours ago

Benefits

Bike to work scheme
Employee assistance program
On-site parking

Qualifications

Customer service
SAP
Administrative experience
Organisational skills
Communication skills

Full job description

Transport Customer Service Administrator – Limerick

STL Logistics is seeking a Transport Customer Service Administrator to join its transport team, based at our customer’s site in Anacotty Limerick.

This is a busy, varied role suited to an organised and proactive individual with strong customer service, communication and administrative skills. The successful candidate will support the day-to-day transport operation, monitor deliveries and ensure that all delivery documentation and customer queries are managed accurately and promptly.

Working hours: 8.30 a.m. to 5.00 p.m.

Key Responsibilities

Liaise with customers in a positive, helpful and professional manner by telephone and email.
Monitor daily transport and delivery activity, identifying any delays, failures or other service issues.
Proactively update customers regarding delivery delays or changes to scheduled deliveries.
Respond to customer and operational queries promptly and ensure they are resolved within agreed timelines.
Liaise closely with transport planners, drivers, operations and management regarding delivery issues or customer requirements.
Escalate significant service or operational issues to the appropriate manager.
Manage the receipt, completion, filing and retrieval of Proof of Delivery documents (PODs) and delivery dockets.
Follow up on missing, incomplete or unsigned PODs and ensure records are kept up to date.
Generate transport, delivery and customer service reports as required.
Assist with the administration and monitoring of the fleet-tracking system.
Maintain accurate customer, delivery and transport information across the relevant systems.
Build positive working relationships with customers, drivers, colleagues and other internal departments.
Carry out general transport administration and other reasonable duties as the role and operation develop.

The Ideal Candidate

Previous experience in customer service, transport administration, logistics or a similar fast-paced environment.
Excellent verbal and written communication skills.
Strong organisational skills and the ability to manage competing priorities.
A high level of accuracy and attention to detail, particularly when managing PODs and delivery records.
Experience using SAP, transport-management or fleet-tracking systems would be an advantage.
Ability to work effectively both independently and as part of a transport team.

Benefits:

Bike to work scheme
Employee assistance program
On-site parking

Experience:

administration: 1 year (required)

Work authorisation:

Ireland (required)

Location:

Annacotty, County Limerick (required)

Work Location: In person

Quick apply

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