Find digital analyst Jobs in ireland

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
Senior Analyst, Data Science
AIA —County Cavan
- Full-time
14d
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Grade VII Data Analyst Anailísí Sonraí, HSE West and North West WNWEH00004 Amended
Health Service Executive —Sligo, County Sligo
2d
GCC Analyst II
Digital Realty —Dublin, County Dublin
- Full-time
DAM (Digital Asset Management) Business Analyst
Glanbia Foods —DUBLIN 24, County Dublin
- Hybrid work
- System design
- Master's degree
- Analysis skills
Desktop Solutions Analyst
Logitech —Cork, County Cork
- Full-time
- Bachelor's degree
- Data entry
- In-person
- Work from home
2d
Banking Processes and Procedure Junior Business Analyst
BTO spa —County Louth
- English
- Finance
- Project management
Business Analyst
Social Discovery Group —Remote
- Full-time
- Remote
- Writing skills
- English
- Agile
Quick apply
IAM IGA Business Analyst, Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
1d
Mid-level Calypso Business Analyst
EPAM Systems, Inc. —Remote
- Remote
- Agile
- Communication skills
- Employee assistance program
- Referral programme
7d
Travel Operations and Supplier Analyst
Motherson —County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Remote Part-time Media Search Analyst - English (IE)
TELUS Digital —Cork, County Cork
- Part-time
- Remote
- English
- Research
- Communication skills
Quick apply
Data and AI Analyst
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
9d
Technical Business Analyst
Elwood Roberts —Dublin, County Dublin
- €300–€350 a day
- Full-time
- Microsoft Excel
- Management
- SQL
Quick apply
HR Data & System Analyst
St Mary's Priory (Dominican Order in Ireland) —DUBLIN 24, County Dublin
- €40,560 a year
- Full-time
- Oracle
- Human resources
- Communication skills
Quick apply
8d
Business Analyst – ServiceNow / ITSM
Relatech Spa —County Louth
- English
- Analysis skills
- Project management
Quick apply
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Success Factors Analyst
Mercury Engineering —Dublin, County Dublin
- Microsoft Access
- Analysis skills
Business Analyst - Corporate Loan Servicing
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Agile
- Banking

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

Quick apply

Refine Your Search

digital analyst jobs in ireland

Service Desk Analyst

Senior Analyst, Data Science

Digital Business Analyst

Grade VII Data Analyst Anailísí Sonraí, HSE West and North West WNWEH00004 Amended

GCC Analyst II

DAM (Digital Asset Management) Business Analyst

Desktop Solutions Analyst

Banking Processes and Procedure Junior Business Analyst

Business Analyst

IAM IGA Business Analyst, Assistant Vice President

Mid-level Calypso Business Analyst

Travel Operations and Supplier Analyst

Remote Part-time Media Search Analyst - English (IE)

Data and AI Analyst

Technical Business Analyst

HR Data & System Analyst

Business Analyst – ServiceNow / ITSM

Lean Six Sigma Digital Transformation Leader

Success Factors Analyst

Business Analyst - Corporate Loan Servicing

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