Senior Data AnalystCompany: Leading Irish Telecommunications Provider
Job Summary
A highly experienced and results-driven Senior Data Analyst with a strong background in the telecommunications industry, specializing in transforming complex data into actionable business insights. Extensive experience supporting commercial, operational, and customer-focused initiatives through advanced analytics, reporting, and data visualization. Proven ability to work with cross-functional teams to improve network performance, customer experience, revenue growth, and strategic decision-making.
Key Responsibilities
- Analyze large volumes of customer, network, financial, and operational data to identify trends, opportunities, and business risks.
- Design, develop, and maintain interactive dashboards and reports using Power BI, Tableau, or similar BI tools.
- Create automated reporting solutions to improve efficiency and reduce manual processes.
- Develop SQL queries to extract, transform, and validate data from multiple databases.
- Perform advanced statistical analysis and forecasting to support business planning and decision-making.
- Monitor KPIs across customer acquisition, retention, network performance, and commercial operations.
- Collaborate with stakeholders across Technology, Finance, Marketing, Sales, and Customer Operations to deliver data-driven recommendations.
- Ensure data quality, integrity, and compliance with GDPR and company data governance standards.
- Present analytical findings and strategic recommendations to senior management and executive stakeholders.
- Support digital transformation initiatives by identifying opportunities for process improvement and automation.
Key Skills
- Advanced SQL
- Power BI, Tableau, and Excel
- Python or R for data analysis and automation
- Data visualization and dashboard development
- ETL processes and data modelling
- Statistical analysis and forecasting
- KPI reporting and performance monitoring
- Business intelligence and commercial analytics
- Data governance and GDPR compliance
- Excellent stakeholder management and communication skills
Professional Experience
- Over 7 years' experience as a Data Analyst within the telecommunications industry.
- Extensive experience analysing customer, network, operational, and commercial data for leading Irish telecom brands.
- Proven track record of delivering strategic insights that improve customer satisfaction, operational efficiency, and business performance.
- Experienced in working within Agile project environments and collaborating with senior leadership on data-driven initiatives.
- Strong understanding of mobile, broadband, fixed-line, and enterprise telecommunications services.
Achievements
- Developed executive dashboards that reduced reporting time by over 70%.
- Improved customer retention through predictive analytics and churn modelling.
- Delivered analytics solutions that identified revenue growth opportunities and optimized operational performance.
- Automated complex reporting processes, significantly improving data accuracy and reducing manual effort.
- Successfully supported strategic business decisions through detailed trend analysis, forecasting, and KPI reporting.
Education
- Bachelor's degree in Data Analytics, Computer Science, Mathematics, Statistics, Information Systems, or a related discipline.
- Relevant professional certifications in Microsoft Power BI, SQL, Azure Data, or Data Analytics are advantageous.
Pay: €28,300.00-€66,803.79 per year
Benefits:
- Childcare
- Company events
- Company pension
- Private medical insurance
- Sick pay
- Work from home
Work Location: Remote
