Find Head of workplace Jobs in Dublin County Dublin

Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
9d
Head of Support Delivery, gUP Operations
Google —Dublin, County Dublin
- €178,000–€183,000 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Assistant Project Manager
Chadwicks Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Sick pay
Services Financial Crimes Risk - High Risk Client Activity (Director)
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Project management
10d
Business Continuity Manager
Voluntary Health Insurance —Dublin, County Dublin
- Hybrid work
- Leadership
- Restaurant experience
- Work from home
- Employee assistance program
Quick apply
Services Global Solution Sales - Vice President - Frankfurt
Citi —Dublin, County Dublin
- €119,760–€179,640 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
Human Resources Generalist- 4.5 days per week
Davenham Switchgear Limited —DUBLIN 22, County Dublin
- €50,000–€55,000 a year
- Full-time
- Human resources
- In-person
- Manufacturing
- Employee assistance program
Quick apply
Reporting Manager
AECOM —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mid-Market Account Executive (Hungarian Market)
Revolut —Dublin, County Dublin
- €9,500–€14,600 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Ireland Head of Financial Reporting
Citi —Dublin, County Dublin
- €109,920 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Accounting
Head of Risk, Compliance and Assurance (AP Grade)
Irish Medical Council —Dublin, County Dublin
- €83,113 a year
- Full-time
- Hybrid work
- Continuous improvement
- Business
- Leadership
- Annual leave
- Employee assistance program
Quick apply
14d
Head Chef Monday - Friday
CH&CO —Dublin, County Dublin
- €55,000 a year
- Full-time
- Employee assistance program
13d
Head of Buying - Lingerie
Primark —DUBLIN 1, County Dublin
- Manufacturing
- Leadership
- Negotiation
Client Manager, Dairy (SMEs and Added Value Manufacturers)
Bord Bia —Dublin, County Dublin
- €83,652–€105,542 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Pastry Chef
Grafton Street Café Bewleys —Dublin, County Dublin
- €16.50 an hour
- Full-time
- Customer service
Quick apply
9d
Head of HR
Ardonagh Europe —Dublin, County Dublin
- Human resources
- Organisational skills
- Communication skills
Head of Product (Fraud)
Revolut —Dublin, County Dublin
- €9,600–€10,600 a month
- Full-time
- Remote
- No degree
- Product management
- AI
Head of Buying - Homeware
Primark —DUBLIN 1, County Dublin
- Leadership
- Negotiation
Named Account Executive
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Banking

I want to receive the latest job alerts for head of workplace in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of workplace jobs near dublin county dublin

Associate Project Manager jobs in Dublin, County Dublin

Vice President Of Sales jobs in Frankfurt Am Main

Head Of Product jobs in Dublin, County Dublin

Service Desk Manager jobs in Dublin, County Dublin

Head Of Human Resources jobs in Dublin, County Dublin

Onboarding Manager jobs in Dublin, County Dublin

Delivery Director jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Client Manager jobs in Dublin, County Dublin

Pastry Cook jobs in Dublin, County Dublin

Head Of Compliance jobs in Dublin, County Dublin

Financial Reporting Manager jobs in Dublin, County Dublin

Head Chef jobs in Dublin, County Dublin

Head Of Finance jobs in Dublin, County Dublin

Bar Manager jobs in County Donegal

Associate Project Manager jobs in Cork, County Cork

Part Time Sales Associate, Hodges Figgis jobs in Dublin, County Dublin

Associate Project Manager jobs in Galway, County Galway

Project Management jobs in Dundalk, County Louth

Human Resources Generalist jobs in Citywest, County Dublin

Service Desk Manager

Viatel -
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year
9 days ago

Qualifications

ConnectWise
Azure
Customer service
Analysis skills
ServiceNow
Leadership
Communication skills
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role:

Are you passionate about delivering excellent customer service and leading high-performing technical teams? Join Viatel Digital Services as our Service Desk Manager and play a key role in our managed services leadership team.

Reporting to the Head of Managed Services, you will lead our Service Desk Engineers and Contact Centre team, ensuring we consistently deliver high-quality support and great outcomes for our customers.

We're looking for an experienced people manager who can motivate and develop a team while driving service performance and continuous improvement. You'll bring a strong understanding of modern IT services and technologies, including Microsoft Cloud, Azure, Copilot and Cybersecurity, along with a genuine commitment to customer satisfaction.

This is an opportunity to make a real impact in a growing technology business. If you enjoy leading people, improving services and building strong customer relationships, we'd love to hear from you.

Responsibilities:

Service Desk & Customer Support Leadership

Lead the Contact Centre and Service Desk teams and manage day-to-day operations.

Ensure consistent delivery of high-quality support services in line with SLAs, KPIs.

Overall service ticket management responsibility meeting customer expectations.

Co-ordinate investigation and resolution major issues with other technical teams.

Improve processes to increase efficiency and customer satisfaction.

Lead and innovate by extending the use of AI and automation technologies.

Maintain documentation for procedures, standards, and recurring issues.

Member of the Managed Services Management team.

Team Leadership & Development

Develop and instill a positive, collaborative and customer-focused culture.

Track performance metrics covering response & resolution times and SLA compliance.

Coach and support staff, including training, mentoring, and performance management.

Implement individual skills development and professional certification plans.

Conduct regular one-to-one meetings, team meetings and performance reviews.

Overall resource and schedule management responsibility.

Customer Service Management

Member of Service Management Team for Key Customers.

Prepare and present at customer service reviews.

Lead service escalations and manage communication with customers and stakeholders.

Manage onboarding / introduction of new customers into Managed Services.

Build strong relationships and maintain high levels of customer satisfaction.

Technical Oversight

Provide technical guidance and advice to the Service Desk Team Leads and Engineers.

Maintain a strong technical knowledge in use such as Microsoft 365, Azure, Copilot, Intune, Microsoft Security services and Cybersecurity management platforms.

Manage escalations of technical issues impacting delivery of ICT User Support Services.

Collaborate with Viatel Systems Services Manager to ensure Systems Management related incidents are managed in a timely and professional manner.

Requirements:

Proven experience in managing a Service Desk team ideally within a Managed Service Provider (MSP) environment.

Highly focused on delivering exceptional customer service.

Demonstrable experience in delivering services meeting SLA/KPI objectives.

Experienced in managing and improving ITIL processes (i.e. incident, service request, escalation, and problem management) and ITSM tools (e.g. ConnectWise, ServiceNow).

Strong technical knowledge of Microsoft Cloud, cybersecurity tools & security best practices.

Strong communication and client-facing skills with a customer-first mindset.

Strong people management and coaching ability.

Excellent troubleshooting and analytical skills.

Highly organised with strong attention to detail.

Proactive and improvement oriented.

Professional, approachable and supportive mentor.

Technical Requirements & Experience

ITIL certified Or relevant experience

Microsoft Certifications in M365, Azure, Security Administration and Modern Workplace.

Knowledge of cybersecurity frameworks and compliance standards.

Minimum of 2 years experience in a similar role

Excellent Client facing skills

Excellent analytical / Problem solving skills

If you are a detail-oriented, technically skilled and customer-focused person with a passion for providing excellent support, we encourage you to apply for this exciting Service Desk Manager opportunity.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Our Benefits:

Health insurance contribution
Pension (company matched up to 5%)
Discounted Broadband
Income protection
Maternity/Paternity Benefit
Flexi Days during summer months

Apply Now

Refine Your Search

head of workplace jobs in dublin county dublin

Service Desk Manager

Head of Support Delivery, gUP Operations

Head of Aviation KYC Onboarding Premium Services

Assistant Project Manager

Services Financial Crimes Risk - High Risk Client Activity (Director)

Business Continuity Manager

Services Global Solution Sales - Vice President - Frankfurt

Human Resources Generalist- 4.5 days per week

Reporting Manager

Mid-Market Account Executive (Hungarian Market)

Ireland Head of Financial Reporting

Head of Risk, Compliance and Assurance (AP Grade)

Head Chef Monday - Friday

Head of Buying - Lingerie

Client Manager, Dairy (SMEs and Added Value Manufacturers)

Pastry Chef

Head of HR

Head of Product (Fraud)

Head of Buying - Homeware

Named Account Executive

I want to receive the latest job alerts for head of workplace in dublin county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected