Find First line assurance Jobs in Dublin County Dublin

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Client Service Advisor
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance program
Customer Service Advisor
Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €29,500 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
Risk and Assurance Officer, (EO Grade) - 12- month - Fixed Term Contra...
Irish Medical Council —Dublin, County Dublin
- €38,803 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Group Pensions Administrator - 10 month contract
Zurich Insurance —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- No degree
Corporate Security Officer
Securitas Ireland —Dublin, County Dublin
- €16.67 an hour
- Overtime
- Customer service
- English
- No degree
- Employee assistance program
- Referral programme
Quick apply
Quality Assurance Executive (EO Grade)
Irish Medical Council —Dublin, County Dublin
- €38,803–€45,965 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Employee assistance program
Quick apply
ICT Administrator
Self Help Africa —Dublin, County Dublin
- €35,000–€42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
11d
In-House Pensions Coordinator
Tesco Ireland —Dún Laoghaire, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Line Manager - North Dublin
Tesco Ireland —North Dublin, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
Billing Specialist
Yuno Energy —Dublin, County Dublin
- €36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Data Governance (Data Stewardship, Privacy & Protection) Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- AI
- Business
- Gym membership
- Referral programme
Placefinder - Cosan Nua East
Depaul —Dublin, County Dublin
- €34,093.59 a year
- Holidays
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance program
Quick apply
16h
QA/QC
ORS —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Team management
- Annual leave
HR Generalist
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Human resources
- Organisational skills
Compliance Manager
Tripadvisor —Dublin, County Dublin
- Management
- System design
- Finance
- Employee assistance program
Quick apply
Individual Giving Coordinator
Depaul —Dublin, County Dublin
- €41,553 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Annual leave
- Employee assistance program
Quick apply
16h
Line Manager - Rush
Tesco Ireland —Rush, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
First Line of Defence - Risk Senior Associate
Davy —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply

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ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1 -
Dublin, County Dublin

Quick apply

Job details

Full-time
€35,000–€43,000 a year

Benefits

Bike to work scheme
Employee assistance program
Employee discount
Gym membership

Qualifications

Microsoft Windows Server
Azure
Oracle
Customer service
Windows
Microsoft Office
AWS
Analysis skills
IT support
ServiceNow
IT
Linux
Communication skills
Active Directory

Full job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Role Summary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst.

As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.

The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.

Key Responsibilities:

Serve as the first point of contact for technical support via phone, email, or chat.
Log and manage incidents, service requests, and queries in the ticketing system.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
Escalate unresolved issues to higher support levels or specialized teams as needed.
Provide support for user account management, such as password resets and access requests.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Collaborate with other IT teams to address complex or recurring problems.
Participate in IT projects, such as system upgrades or deployments, when required.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Monitor and manage system alerts to address potential issues before they escalate.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

Minimum of 2-5 years of experience in IT support
Experience in a service desk support role.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support
Technical proficiency in Windows Server and Linux (preferable) operating systems.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits - Salary €35,000 - €43,000

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo

Quick apply

Refine Your Search

first line assurance jobs in dublin county dublin

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Client Service Advisor

Customer Service Advisor

Risk and Assurance Officer, (EO Grade) - 12- month - Fixed Term Contra...

Onsite Support Engineer

Group Pensions Administrator - 10 month contract

Corporate Security Officer

Quality Assurance Executive (EO Grade)

ICT Administrator

In-House Pensions Coordinator

Line Manager - North Dublin

Billing Specialist

Data Governance (Data Stewardship, Privacy & Protection) Senior Manager

Placefinder - Cosan Nua East

QA/QC

HR Generalist

Compliance Manager

Individual Giving Coordinator

Line Manager - Rush

First Line of Defence - Risk Senior Associate

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