Find Digital customer experience specialist Jobs in Dublin County Dublin

Learning Programme Manager
Digital Learning Institute —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
Customer Relations Manager
Cisco Systems —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
7h
Customer Care Specialist – Digital Payments
ACE Money Transfer —Dublin, County Dublin
- Full-time
- Spanish
- Customer service
- English
Quick apply
9h
CRM & Customer Insights
Elwood Roberts —Dublin, County Dublin
- €31,000–€47,000 a month
- Weekend availability
- Hybrid work
- Annual leave
Quick apply
Digital Marketing Specialist
Herberton Leisure Ltd —Dublin, County Dublin
- €36,605 a year
- Full-time
- Marketing
- Social media management
- Analysis skills
- Employee discount
- Gym membership
Quick apply
12d
Customer Success Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Communication skills
CRM & Loyalty Specialist
CarTrawler —Dublin, County Dublin
- Hybrid work
- Marketing
- English
- Analysis skills
- Annual leave
- Employee assistance program
Web Analytics and Search Specialist
AXA —DUBLIN 1, County Dublin
- Data analysis skills
- Analysis skills
- Communication skills
6d
Digital Performance Manager
Accenture —Dublin, County Dublin
- Full-time
- Marketing
- Business development
- Marketing
Inbound Specialist
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Inventory control
- ERP systems
- English
- Annual leave
- Gym membership
12d
Renewals Specialist/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- English
- Organisational skills
Sales Specialist, Google Workspace
Google —Dublin, County Dublin
- €94,000–€96,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
Digital Enterprise Solution Sales Specialist - AI Workforce- Norwegian speaking
Microsoft —Dublin, County Dublin
- €49,200–€71,400 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
12d
Commercial Operations - Business Program Manager
Microsoft —Dublin, County Dublin
- €60,300–€102,600 a year
- Full-time
- Finance
- Bachelor's degree
- No degree
4d
Learning & Development Specialist
Woodie's —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
11d
Order Management Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Aerospace/Aviation Technical Contract Recruiter
CAE Inc. —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- Marketing
- Microsoft Office
- Administrative experience
- Employee assistance program
7h
Rewards & Survey Specialist
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Higher Specialist Training (HST) Programme Coordinator
RCPI —DUBLIN 2, County Dublin
- €35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
4d
Rental Agent
Indie Campers —Dublin, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply

I want to receive the latest job alerts for digital customer experience specialist in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

digital customer experience specialist jobs near dublin county dublin

Performance Manager jobs in Dublin, County Dublin

Solution Specialist jobs in Dublin, County Dublin

Crm Specialist jobs in Dublin, County Dublin

Compensation Analyst jobs in Dublin, County Dublin

Rental Agent jobs in Dublin, County Dublin

Contract Recruiter jobs in Dublin, County Dublin

Program Manager jobs in Dublin, County Dublin

Sales Specialist jobs in Dublin, County Dublin

Learning Development Specialist jobs in Dublin, County Dublin

Social Media Manager jobs in County Dublin

Hotel Hotel Manager jobs in County Donegal

Performance Manager jobs in Dublin 1, County Dublin

Senior Logistics Specialist jobs in Dublin, County Dublin

Operation Specialist jobs in Dublin, County Dublin

Regulatory Compliance Specialist jobs in Dublin, County Dublin

Innovation Specialist jobs in Dublin, County Dublin

Customer Experience Specialist jobs in Dublin, County Dublin

Digital Customer Experience Specialist jobs in Dublin, County Dublin

Farm Manager jobs in County Cork

Assistant Manager jobs in County Dublin

Learning Programme Manager

Digital Learning Institute
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000–€45,000 a year

Benefits

Annual leave
Company pension
Work from home
Company events
Sick pay

Qualifications

Project management
Quality assurance
Communication skills

Full job description

Location: Office in Media Cube at IADT, Dun Laoghaire (hot desks available anytime). While the role can be carried out remotely, quarterly planning/team sessions and socials are required. Occasional on-site presence may be requested with notice.

About the Company

Founded in 2018, the Digital Learning Institute is a global leader in digital learning education. Our team consists of passionate digital learning specialists dedicated to helping professionals unlock their potential through cutting-edge digital learning design courses. At the Digital Learning Institute, we maintain our start-up spirit, where curiosity and innovation are at the core of everything we do.

Since our inception, Digital Learning Institute has empowered thousands of students to transition into digital learning careers and enhance their companies' learning and development initiatives. We regularly collaborate with global brands to upskill teams in Learning & Development, product training, customer education, and more.

About the Role

We are seeking a Learning Programme Manager to join our organisation. This role owns the in-house delivery, coordination and assessment quality of our programmes and Continuous Education (CE) offering, from scheduling and SME management through to certification and student experience. You'll combine an instructional design/learning experience design background with strong project management and operational skills to keep our programmes running smoothly and our learners well supported, while continuously improving how we deliver.

Key Responsibilities

Programme & CE Delivery, Coordination

Deliver virtual class sessions on our Professional Diploma and Certificate programmes.
Own programme scheduling and the delivery calendar across all cohorts and CE/membership offerings.
Coordinate day-to-day delivery, ensuring sessions, materials, and resourcing are in place and running smoothly.
Arrange cover for tutors and facilitators as needed, and step in to facilitate live sessions yourself where required.
Facilitate and eModerate learning sessions and online community/discussion spaces to keep learners engaged.
Manage and resolve student queries in a timely, helpful manner, acting as a key point of contact throughout the learner journey.

Assessment Management

Manage the end-to-end assessment process, including the internal IV (Internal Verification) process and moderation, sampling 10% of submissions per cohort.
Run assessment calibration sessions with tutors/assessors to ensure consistent, fair marking against the rubric.
Handle referrals: meet 1:1 with referred learners, review their assessment and rubric to provide clear, constructive feedback, and complete the regrading process.

SME & Vendor Management

Recruit, brief, and manage Subject Matter Experts (SMEs) who contribute to content, delivery, and workshops.
Research and source potential SMEs and vendors, particularly for tool-specific workshops within our CE offering.
Own outreach and ongoing back-and-forth communications with SMEs and vendors to confirm availability, agree scope, and manage relationships.

Learning Experience (LX) Design & Content

Evaluate the effectiveness of existing learning experiences and recommend and implement adjustments to improve outcomes and engagement.
Provide thought leadership through occasional content generation (e.g. articles, webinars, community content) that reflects well on the Institute's expertise.

Quality & Student Experience

Own Customer Satisfaction and Certification rates, tracking trends and acting on them to drive continuous improvement.
Manage the scheduling of Continuous Education / membership offerings, ensuring a steady and well-organised calendar.
Manage our relationship with external Accreditation Partners.

Who You Are

An Instructional Designer / Learning Experience Designer with genuine project management or operations experience, you're as comfortable running a delivery schedule as you are reviewing a learning design.
Highly organised, proactive, and able to juggle multiple moving parts (people, timelines, content) at once.
A confident, empathetic communicator, comfortable giving learners direct feedback and managing SME/vendor relationships.
Detail-oriented, particularly when it comes to assessment, moderation, and quality standards.
Comfortable working independently in a fast-paced, agile start-up environment.

Desired Competencies

A certification or equivalent in education, instructional design, Learning Experience Design, or digital learning.
Demonstrated experience in programme/project coordination or operations, ideally within online education, training, or a related service environment.
Experience with assessment moderation, quality assurance, or accreditation processes is a strong advantage.
Strong stakeholder management skills, with experience managing external contributors, freelancers, or vendors.
Familiarity with learning experience design principles and a good eye for evaluating and improving content.
Excellent written and verbal communication skills.

What We Can Offer

We offer competitive compensation packages, a collaborative work environment, and opportunities for professional growth and development. If you are a self-motivated individual with a strong passion for digital learning and a keen eye for detail, we would love to hear from you.

Competitive Salary
Flexible working arrangements with a commitment to facilitating remote working
Free access to our collection of online courses
22 days of annual leave
Performance-based bonus incentives
Employee PRSA
Company events and social activities

Pay: €40,000.00-€45,000.00 per year

Benefits:

Company events
Company pension
Sick pay
Work from home

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

digital customer experience specialist jobs in dublin county dublin

Learning Programme Manager

Customer Relations Manager

Customer Care Specialist – Digital Payments

CRM & Customer Insights

Digital Marketing Specialist

Customer Success Specialist- ServiceNow

CRM & Loyalty Specialist

Web Analytics and Search Specialist

Digital Performance Manager

Inbound Specialist

Renewals Specialist/ ServiceNow

Sales Specialist, Google Workspace

Digital Enterprise Solution Sales Specialist - AI Workforce- Norwegian speaking

Commercial Operations - Business Program Manager

Learning & Development Specialist

Order Management Specialist- ServiceNow

Aerospace/Aviation Technical Contract Recruiter

Rewards & Survey Specialist

Higher Specialist Training (HST) Programme Coordinator

Rental Agent

I want to receive the latest job alerts for digital customer experience specialist in dublin county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected