Find Contract manager Jobs in Dublin 7, D

Service Delivery Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
9d
Operations Manager — MyOtherNest, Dublin
Myothernest —Ballsbridge, County Dublin
- €35,000 a year
- Full-time
- English
- In-person
Quick apply
General Manager, National Directors Office, NCCP NRS15372
Health Service Executive —Dublin, County Dublin
- Part-time
Operations Assistant Manager
Teleperformance —Dublin 07, County Dublin
- €55,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business
Office Manager
SARA COSGROVE STUDIO —Dún Laoghaire, County Dublin
- Full-time
- Google Suite
- In-person
Quick apply
3d
Facilities Manager - Higher Executive Officer
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Full-time
- In-person
- Communication skills
11d
HR Generalist
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €31,000–€33,000 a year
- Part-time
- In-person
- Wellness program
- Work from home
Quick apply
Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Senior Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Systems Manager
SAP Landscapes Ltd —Maynooth, County Kildare
- €40,000–€52,000 a year
- Part-time
- Hybrid work
- English
- SQL
- Communication skills
- Work from home
- Employee assistance program
Quick apply
12d
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Assistant Staff Officer NASNEOCIV
Health Service Executive —South Dublin, County Dublin
10d
Senior Brand Manager
Irish Distillers International Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Marketing
- No degree
- Annual leave
Quick apply
Human Resources Generalist- 4.5 days per week
Davenham Switchgear Limited —DUBLIN 22, County Dublin
- €50,000–€55,000 a year
- Full-time
- Human resources
- In-person
- Manufacturing
- Employee assistance program
Quick apply
6d
Digital Operations Manager
House of Sweets Limited —Dublin, County Dublin
- €36,605 a year
- Food service
Quick apply
10d
Process Program Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Practice Manager (Full Time)
Eldon Family Practice —DUBLIN 8, County Dublin
- €19–€27 an hour
- Full-time
- Administrative experience
- Supervising experience
- Contracts
Quick apply
7d
Field Operations Transition Program Manager (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €355.22–€400.00 a day
- SharePoint
- Construction
Quality Manager - 3 Year FTC
KeolisAmey Luas —DUBLIN 1, County Dublin
- €45,000–€55,000 a year
- Hybrid work
- Management
- Maintenance
- Master's degree
Quick apply
4d
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program

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Service Delivery Manager

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€91,000–€136,400 a year
9 days ago

Qualifications

Master's degree
Bachelor's degree
Continuous improvement
Contracts
AI
Business
Communication skills

Full job description

Overview

This is an opportunity to step into a high-impact role at the center of service delivery, governance, and operational resilience for MIPSL (Microsoft Ireland Payment Services Limited), a newly created and regulated payment services provider based in Dublin, Ireland. The Service Delivery Manager will help shape how critical outsourced services are governed and improved, working across business, compliance, procurement, legal, and supplier partners to ensure performance, risk management, and regulatory alignment. It is a role for someone who enjoys building structure, driving continuous improvement, and adopting AI-enabled capabilities to improve efficiency, control, and service outcomes in a fast-evolving environment.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards. The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions.

The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns. It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required.

The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight. The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements.

In addition, the role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support. The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate.

Qualifications

Required Qualifications

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience
- OR equivalent experience.
Understanding of outsourcing governance and outsourced service delivery in a regulated environment.
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution.

Preferred Qualifications

Experience preparing governance updates, risk summaries, decision papers, audit evidence, or regulatory support materials.
Practical experience with incident management, remediation tracking, control updates, or service improvement actions.
Experience managing records and documentation related to outsourcing, contracts, suppliers, risk, or governance.
Working knowledge of contracts, SLAs, KPIs, purchase orders, invoicing, and related service governance processes.
Ability to manage cross-functional stakeholders, navigate ambiguity, and drive clarity and alignment.
Process design, operating model, and continuous improvement skills, including practical adoption of AI-enabled capabilities.
Demonstrated judgment, communication, prioritization, and documentation skills.

Process Management IC4 - The typical base pay range for this role across Ireland is € 91,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

contract manager jobs in dublin 7, d

Service Delivery Manager

Operations Manager — MyOtherNest, Dublin

General Manager, National Directors Office, NCCP NRS15372

Operations Assistant Manager

Office Manager

Facilities Manager - Higher Executive Officer

HR Generalist

Project & Change Delivery Manager

Operations Senior Manager

Business Systems Manager

Service Delivery Manager

Assistant Staff Officer NASNEOCIV

Senior Brand Manager

Human Resources Generalist- 4.5 days per week

Digital Operations Manager

Process Program Manager

Practice Manager (Full Time)

Field Operations Transition Program Manager (contract)

Quality Manager - 3 Year FTC

Customer Operations Manager

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