Find Of data platform and data Jobs in Dublin 15 County Dublin

Contact Hub Executive
Football Association of Ireland —DUBLIN 15, County Dublin
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Free parking
- Employee assistance program
Quick apply
3d
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
AI and Data Engineer
Yippie AI —Dublin, County Dublin
- €40,000–€55,000 a year
- Hybrid work
- Azure
- Doctoral degree
- Data analysis skills
- Gym membership
Quick apply
7d
Business Operations Project Intern (GBS) - 2026 Start (BS/MS)
TikTok —Dublin, County Dublin
- Microsoft Excel
- Sales
- Marketing
Senior UX Researcher (100% Remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- English
- Research
- Bachelor's degree
Maps Data Moderator with Flemish
Cognizant —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Communication skills
- Annual leave
Performance/Growth Marketing Manager
Townow —DUBLIN 15, County Dublin
- €30,420.82–€60,000.00 a year
- Full-time
- Sales
- Analysis skills
- Marketing
Quick apply
12d
Data Integrity Analyst
UCD Foundation —DUBLIN 4, County Dublin
- €36,605 a year
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee assistance program
Quick apply
Planning Master Data Analyst (12 month FTC)
Viatris —Northern Cross, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Vendor Data Steward
Trinseo LLC —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
1d
Intelligence Analyst, Global Trend Detection - Trust & Safety
TikTok —Dublin, County Dublin
- Social media management
- SQL
- Presentation skills
2d
Integrated Insights Manager, Execution Excellence
Novartis —Dublin, County Dublin
- €60,830–€112,970 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- English
Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Business & Test Analyst
Ayvens —Dublin, County Dublin
- Part-time
- Azure
- DevOps
- English
Data Platform Engineer (Remote)
Paymentology —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- Python
Qualtrics Platform Analyst
Citco —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Research
- SQL
Actuarial Analyst (Graduate Programme)
Allianz —Blackrock, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Technical Delivery Manager, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
Product Owner - Cyber Digital & Data (contract)
Marsh —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Product management
International Strategy & Operations Senior Manager, Commerce (German Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home

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Contact Hub Executive

Football Association of Ireland -
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent
3 days ago

Benefits

Free parking
Bike to work scheme
Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
Administrative experience
Continuous improvement
Communication skills

Full job description

Job Title: Contact Hub Executive

Location: HQ Abbottstown, Dublin

Direct Reporting Line: Head of Customer and Contact Experience

Commencement Date: Mid-October

Duration: Permanent

Work Model: Hybrid - 3 Days onsite / 2 Days remote a week plus provide support outside standard business hours, including scheduled evening and weekend work, as required to meet stakeholder service needs.

Introduction

The Football Association of Ireland (FAI) is the national governing body for football in Ireland, driving the growth, promotion, and development of the game at all levels. We are passionate about inspiring participation, supporting talent, and celebrating the power of football to unite communities across the country. With a proud history and an ambitious vision for the future, the FAI is committed to fostering excellence on and off the pitch, ensuring the game is inclusive, accessible, and a source of national pride.

The Purpose of the Role

The Contact Hub Executive plays a key role in supporting the daily operations of the FAI Contact Hub, ensuring stakeholder queries are managed efficiently, accurately and in line with service standards.

This role exists to provide high-quality administrative and case management support across all contact channels, ensuring every interaction is recorded, tracked and resolved professionally. In addition to answering tickets created via email or assigned via our CRM, the role will also provide first-line support for FAI Connect, assisting users with system queries, helping to drive adoption and ensure a positive digital user experience across the football community.

Key Responsibilities

Provide high-quality administrative and structured case management support across all Contact Hub channels.
Manage and respond to stakeholder queries across phone, email and digital platforms in line with agreed service standards.
Provide first-line support for FAI Connect, including account queries, user access issues and basic system guidance.
Escalate complex Contact Hub or FAI Connect issues to the appropriate teams in line with defined workflows.
Support with the creation, maintenance and continuous improvement of user-facing knowledge bases, FAQs and internal guidance documentation.
Monitor case queues and prioritise work as appropriate to ensure timely resolution and SLA compliance.
Ensure GDPR-compliant handling of stakeholder data and accurate system record-keeping.
Provide support outside standard business hours, including scheduled evening and weekend work, as required to meet stakeholder service needs.

The Person

A proactive and detail-oriented administrator with a strong customer service mindset.
Comfortable supporting digital systems and guiding users through online platforms.
Calm, professional and empathetic when handling a wide range of customer queries.
Highly organised with the ability to manage multiple cases and competing priorities.

Experience and Qualifications

Essential:

Experience in an administrative support role with at least 1 year of experience in a customer service, customer-facing or contact centre environment.
Experience working with CRM, service desk or case management systems.
Experience creating and maintaining knowledge base/FAQ-style documentation.
Experience supporting people with different learning styles.
Strong written and verbal communication skills.
Understanding of GDPR and data handling standards.
Experience working with SOPs and internal policies.

Desirable:

Experience supporting digital platforms, membership systems or online portals.
Experience within sport, membership organisations or public-facing environments.
Familiarity with FAI Connect, Salesforce or similar platforms.

Skills & Professional Knowledge

Strong administrative and structured case management capability.
Digital literacy and confidence supporting online systems.
Attention to detail and data accuracy.
Ability to follow defined processes and service workflows.

Our Benefits

We are proud of the range of benefits we can provide:

Two premium level tickets to each home international game
Sick pay scheme and family friendly leave
Opportunities to work at international matches
Company pension
Life assurance
Bike to work scheme
Free onsite parking
Employee assistance programs
Hybrid working arrangements and flexible hours working arrangements
Discounted access to the National Aquatic Centre and gym complex
And more....

Application Details

Closing date for receipt of applications is close of business on Friday 28th August 2026.
Shortlisting and interviewing process will take place thereafter.

The Football Association of Ireland is an equal opportunities employer and promotes Diversity, Equity & Inclusion (DE&I).

Quick apply

Refine Your Search

of data platform and data jobs in dublin 15 county dublin

Contact Hub Executive

Data and AI Analyst

AI and Data Engineer

Business Operations Project Intern (GBS) - 2026 Start (BS/MS)

Senior UX Researcher (100% Remote Worldwide)

Maps Data Moderator with Flemish

Performance/Growth Marketing Manager

Data Integrity Analyst

Planning Master Data Analyst (12 month FTC)

Vendor Data Steward

Intelligence Analyst, Global Trend Detection - Trust & Safety

Integrated Insights Manager, Execution Excellence

Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)

Business & Test Analyst

Data Platform Engineer (Remote)

Qualtrics Platform Analyst

Actuarial Analyst (Graduate Programme)

Technical Delivery Manager, Charles River Development, Assistant Vice President

Product Owner - Cyber Digital & Data (contract)

International Strategy & Operations Senior Manager, Commerce (German Speaking)

I want to receive the latest job alerts for of data platform and data in dublin 15 county dublin

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