Find Remote working insurance Jobs in Dublin, D

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
1d
Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)
HubSpot —Dublin, County Dublin
- €88,308–€103,302 a year
- Sales
- English
- In-person
Quick apply
Category Analysis Assistant (4 Months Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Free parking
- Employee assistance program
14h
Executive Assistant
Lidl —DUBLIN 24, County Dublin
- €52,500–€67,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Free parking
- Employee assistance program
5d
Account Development Representative (ADR)
Tractian Technologies —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Communication skills
- Annual leave
Associate Account Manager
OpenTable —Dublin, County Dublin
- €45,000–€55,000 a year
- Remote
- Hospitality
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
9d
Event Executive
VenuesWorld —Dún Laoghaire, County Dublin
- €35,000–€50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Wellness program
- Work from home
Quick apply
12d
Solutions Architect (Insurance) - Fully Remote
CoverGo —Dublin, County Dublin
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply
Customer Success Lead International
Juspay —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
Account Executive
Easyship —Dublin, County Dublin
- Remote
- Sales
- Analysis skills
- Communication skills
- Work from home
- Gym membership
Quick apply
Quality & Sustainability Coordinator
Lidl —DUBLIN 24, County Dublin
- €37,500–€51,000 a year
- Full-time
- Hybrid work
- Administrative experience
- No degree
- Communication skills
- Free parking
- Employee assistance program
5d
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
AI Business Analyst
Deloitte —Dublin, County Dublin
- €55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Bachelor's degree
Demand Planner (f/m/x)
HelloFresh —Dublin, County Dublin
- Remote
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
- Gym membership
Quick apply
12h
Accounts Assistant
Property Service Company —Greystones, County Wicklow
- €35,000–€45,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Work from home
- Life insurance
Quick apply
Junior Accountant
Emergn —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Windows
- Annual leave
- Life insurance
Quick apply
9d
Helpline Supervisor
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance program
9d
Systems Implementation Analyst
Research Ireland —DUBLIN 2, County Dublin
- €53,071–€78,059 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- SQL
- Annual leave
- Life insurance
Quick apply
Staff Product Manager - Mobile - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Product management
- Annual leave
- Work from home
Quick apply
Motor Claims Handler
Sedgwick —Dublin, County Dublin
- Full-time
- Analysis skills
- No degree
- Communication skills
- Employee assistance program
- Gym membership

I want to receive the latest job alerts for remote working insurance in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote working insurance jobs near dublin, d

Trustee jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Customer Success Manager jobs in Dublin, County Dublin

Business Analyst jobs in Dublin, County Dublin

Junior Accountant jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Account Manager jobs in Dublin, County Dublin

Supervisor jobs in County Galway

Account Executive jobs in Waterford, County Waterford

Account Executive jobs in Remote

Account Executive jobs in County Wexford

Warehouse Manager jobs in Cork, County Cork

Customer Success Manager jobs in Remote

Store Manager jobs in Cork, County Cork

Demand Planner jobs in County Cork

Demand Planner Supply Chain Analyst jobs in Dublin, County Dublin

Planner jobs in Limerick, County Limerick

Demand Planner jobs in Clontarf, County Dublin

Demand Planner jobs in County Dublin

Demand Generation Manager jobs in Dublin, County Dublin

Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
1 day ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

remote working insurance jobs in dublin, d

Senior Customer Support Specialist (12 Month Fixed Term)

Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)

Category Analysis Assistant (4 Months Fixed Term)

Executive Assistant

Account Development Representative (ADR)

Associate Account Manager

Event Executive

Solutions Architect (Insurance) - Fully Remote

Customer Success Lead International

Account Executive

Quality & Sustainability Coordinator

Trust and Safety Team Lead, International

AI Business Analyst

Demand Planner (f/m/x)

Accounts Assistant

Junior Accountant

Helpline Supervisor

Systems Implementation Analyst

Staff Product Manager - Mobile - 100% Remote - EMEA

Motor Claims Handler

I want to receive the latest job alerts for remote working insurance in dublin, d

Related Searches

Explore jobs in more locations

Summary

What you'll do

What you'll need

What you'll receive

Jobseeker tools

Employer Tools

Browse

Stay Connected