By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Motor Claims Handler
As a Motor Claims Handler, you'll play a key role in delivering excellent claims service for a major motor client, managing a varied caseload from initial notification through to settlement. Working within a supportive and collaborative team, you'll be responsible for investigating, assessing, negotiating and concluding both first-party and third-party motor claims, ensuring each case is handled fairly, efficiently and in line with regulatory and client requirements.
This is a fast-paced role that combines technical claims handling, customer service and problem-solving. You'll proactively manage a portfolio of over 150 claims, carrying out liability investigations, engaging with customers and third parties, managing suppliers and achieving defined quality and closure targets. You'll also have the opportunity to handle customer complaints, making previous complaints-handling experience advantageous, particularly if you have an understanding of CPC requirements.
We're looking for someone who can build positive relationships with clients, colleagues and external partners while maintaining a professional and customer-focused approach. The role would suit an organised and resilient individual who enjoys working in a dynamic environment, can adapt to changing priorities, and takes pride in delivering positive outcomes for customers and clients alike.
- Motor Claims & FNOL Experience – Previous experience within a motor claims environment, ideally handling First Notification of Loss (FNOL) claims, with a strong understanding of motor claims processes and classifications.
- Insurance Qualifications – Commercial APA qualification in Insurance (or higher) is essential.
- Policy & Claims Knowledge – Knowledge of motor insurance policies, claims handling procedures and industry best practice, with an understanding of quantum and market agreements/developments.
- Decision Making & Problem Solving – Strong analytical, numerical and judgement skills, with the ability to investigate claims, assess liability and make informed decisions.
- Customer Service & Communication – Excellent written and verbal communication skills, with a customer-focused approach and the ability to build effective relationships with internal and external stakeholders.
- Negotiation & Influencing – Strong negotiation and interpersonal skills, capable of achieving fair claim outcomes and positively influencing stakeholders.
- Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.
- Adaptability & Resilience – Able to thrive in a fast-paced, target-driven environment, managing competing priorities, meeting deadlines and adapting to changing business needs.
- Bike to Work Scheme
- Tax Saver Travel Scheme
- Discounted onsite Gym Membership (Dublin 4)
- Discounted onsite Montessori (Dublin 4)
- EAP – Employee Assistance Programme
- Life Cover
- PHI – Permanent Health Insurance
- Exams & Professional Membership Fees
- Professional and personal development opportunities
At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance.
From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career.
You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.
Think we'd be a great match? We'd love to hear from you – apply today.
If you're unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
