Find Operations team lead job Jobs in Dublin, D

Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
11d
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Procurement & Operations Administrator
Euroseal Trade Sales —DUBLIN 7, County Dublin
- €32,500–€37,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
12d
Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
Administration Manager
Gist Limited —Clonshaugh, County Dublin
- Up to €52,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance program
18h
Head of Operations
Mani Pizza —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Delivery Operations Manager
Deloitte —Dublin, County Dublin
- €75,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Leadership
1d
Client Engagement & Operations Lead
Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Client Engagement & Operations Lead
Capgemini —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
ICT Digital Delivery Manager Higher Executive Officer
The Courts Service of Ireland —Dublin, County Dublin
- Azure
- DevOps
- Data analysis skills
2d
Operations - Payments Processing
Deutsche Bank —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- No degree
Area Operations Manager - Dublin
Beijer Ref Ire Limited —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance program
Quick apply
4d
Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Order Operations Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
Client Engagement & Operations Lead
Capgemini Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
3d
Codeplus Delivery Lead
Bord Bia —Dublin, County Dublin
- €90,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Recruiting
Quick apply

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Client Service Manager - CPM Ireland

CPM Ireland -
Dublin, County Dublin

Quick apply

Job details

Full-time
€70,000–€85,000 a year
11 days ago

Benefits

Fuel card
Company car

Qualifications

Microsoft Powerpoint
Microsoft Excel
Sales
Microsoft Office
Inside sales
IT
Account management
Time management

Full job description

Overview

The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

Benefits:

Basic Salary up to €70,000
Commission - €15,000
Company Car
Fuel Card
Lunch Allowance

The Primary Responsibilities for This Role Are:

Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
Oversee recruitment, training and compliance across the team.
Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
Generate new opportunities for revenue streams within the business.
Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
Use reporting data to provide insights for the client to drive their business forward.
Assist the business by participating in other group projects.
Undertake to learn new ways of working to support evolving company needs and client expectations.

Qualifications

Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
Experience providing coaching and development support to a sales team.
Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Essential

Passion for sales, with an ability to work both autonomously and create strong relationships.
Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
Ability to motivate others to perform at best-in-class levels.
High attention to detail.
Flexible in approach to work practices, including willingness for travel and field work as required.
Commitment to continual personal and team development.
Skill with coaching and developing people to maximise their motivation, performance and competencies.
Strong time management and organisation skills.
Initiative and ability to perform independently and without direct supervision.
Problem solving skills and a drive to identify and implement new ways of working.
Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
Ability to influence decision makers to the benefit of CPM and clients.

Measures of Success

100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
On-time, accurate reporting completion for both CPM and our clients.
Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
Drive revenue for the business by maintaining and growing, where appropriate, the client budget.

Quick apply

Refine Your Search

operations team lead job jobs in dublin, d

Client Service Manager - CPM Ireland

Supply Chain Team Lead (Customer Service)

Procurement & Operations Administrator

Service Operations Lead

Field Operations Lead

Administration Manager

Head of Operations

Delivery Operations Manager

Client Engagement & Operations Lead

Head of International Order-to-Cash

Client Engagement & Operations Lead

ICT Digital Delivery Manager Higher Executive Officer

Operations - Payments Processing

Area Operations Manager - Dublin

Head of Sales & Managing Director, France

Senior IT Lead and Delivery Manager

Order Operations Manager

Incident Service Management Lead

Client Engagement & Operations Lead

Codeplus Delivery Lead

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