Find Head of digital Jobs in Dublin, D

Team Member, HR Support Centre
ESB —Dublin, County Dublin
- €33,500–€40,200 a year
- Full-time
- Customer service
- Microsoft Office
- No degree
2d
Head of Technology & Digital
Harris Group —DUBLIN 12, County Dublin
- IT
- Manufacturing
- Leadership
- Annual leave
- Employee assistance program
Quick apply
2d
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Head of Product
Volkswagen Financial Services Ireland (VWFSI) —DUBLIN 22, County Dublin
- Analysis skills
- Product management
- Business
- Annual leave
- Employee discount
3d
Head of Digital Product
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Agile
Global Head of People Experience
Citco —Dublin, County Dublin
- Full-time
- Oracle
- Contracts
- IT
Head of Digital Transformation & ICT
Inland Fisheries Ireland —Citywest, County Dublin
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Annual leave
Quick apply
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Head of Marketing and Communications
Mediolanum International Funds Limited —Dublin, County Dublin
- Marketing
- Project management
- Bachelor's degree
Head of Clear Mobile
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Merchandising
- AI
- Leadership
10d
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
Head of Marketing (Director)
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- English
- AI
- Leadership
Product Owner
Elwood Roberts —Dublin, County Dublin
- €380–€410 a day
- Full-time
- Salesforce
- Conflict management
- Agile
Quick apply
Head of Search Ads 360, Google Marketing Platform, Google Customer Solutions
Google —Dublin, County Dublin
- €136,000–€139,000 a year
- Full-time
- Sales
- Analysis skills
- Bachelor's degree
11d
Head of Quality Engineering
Expleo —Dublin, County Dublin
- Computer Science
- Sales
- DevOps
Head of Sales & Customer Service
Glanmore Foods —DUBLIN 15, County Dublin
- Full-time
- Sales
- Customer service
- Food service experience
- Free parking
- Employee assistance program
Head of Planning and Performance Management, EMEA
Cover-More —Blanchardstown, County Dublin
- Full-time
- Remote
- Budgeting
- Leadership
- Accounting
- Employee assistance program
Quick apply
Head of Project Management
Elwood Roberts —Dublin, County Dublin
- €65,000–€95,000 a month
- Full-time
- Agile
Quick apply
Digital Platforms and AI Marketing Transformation, Vice President
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree

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Team Member, HR Support Centre

ESB -
Dublin, County Dublin

Apply Now

Job details

Full-time
€33,500–€40,200 a year
2 days ago

Benefits

Bike to work scheme

Qualifications

Customer service
SAP
Microsoft Office
Human resources
Human Resources
Communication skills

Full job description

Vacancy Number: 29056

Category: Human Resources

Job Type: Full-time

Position Description

Enterprise Services’ People Operations Team are responsible for the day-to-day delivery of people services across the employee lifecycle, from hire to retire. The HR Support Centre Team provides first-level support and information across a broad range of HR services and initiatives, helping employees and pensioners access clear, accurate and timely support.

As a HR Support Centre Team Member, you will act as an initial point of contact for HR-related queries and service requests, providing clear and concise support on HR processes and practices while contributing to an improved end-user experience.

In support of ESB’s strategic objectives, this role helps deliver efficient, consistent and customer-focused people services by supporting employees and pensioners, resolving routine HR queries, enabling self-service where appropriate, and working with HR colleagues to ensure queries are progressed and resolved effectively.

Key Responsibilities

Act as the initial point of contact for HR-related queries and service requests from employees and pensioners, handling email, system and phone queries.
Log all queries using the MSM Marval ticketing system and ensure records are maintained accurately.
Assist with processing HR service requests, including Long Service Awards, Cycle to Work, Medical Benefits Claims and personal information updates.
Resolve general queries promptly and accurately using agreed messaging and templates, redirecting employees to self-service where appropriate.
Collaborate with People Operations, Business Units and Centres of Excellence to support resolution of more complex queries.
Escalate unresolved queries to second- and third-level HR support, ensuring accurate information is provided to enable efficient resolution.
Monitor query trends, identify opportunities for process or information improvement, and support the ongoing update of knowledge repositories and job aids.

Experience and Qualifications

Essential

A minimum of 1–2 years’ relevant work experience.
Strong customer service skills, including call or query handling experience.
Ability to provide accurate, consistent and timely information on HR-related topics in a professional manner.
Ability to work effectively in a busy team environment and manage multiple tasks at the same time.
Excellent telephone manner, with strong interpersonal and communication skills.
Strong MS Office skills, with a high degree of data accuracy and attention to detail.

Desirable

Knowledge of HR practice, policies, procedures and employment legislation along with SAP PHR or SuccessFactors experience would be an advantage.
A HR qualification or equivalent relevant work experience is desirable.
SAP PHR or SuccessFactors experience would be an advantage.

Location

This position will be based in ESB’s Head Office at Fitzwilliam 27, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

The successful candidate will report to the Team Leader, HR Support Centre, People Operations, Enterprise Services.

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,500 - €40,200 per annum (depending on experience)

Closing Date

18th September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [email protected].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

Apply Now

Refine Your Search

head of digital jobs in dublin, d

Team Member, HR Support Centre

Head of Technology & Digital

Head of EMEA Sales

Head of Product

Head of Digital Product

Global Head of People Experience

Head of Digital Transformation & ICT

Head of Aviation KYC Onboarding Premium Services

Head of Marketing and Communications

Head of Clear Mobile

Head of Professional Services

Head of IT - Retail Division

Head of Marketing (Director)

Product Owner

Head of Search Ads 360, Google Marketing Platform, Google Customer Solutions

Head of Quality Engineering

Head of Sales & Customer Service

Head of Planning and Performance Management, EMEA

Head of Project Management

Digital Platforms and AI Marketing Transformation, Vice President

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