Find Director of commercial operations Jobs in Dublin, D

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Senior Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Director
BuildTech —DUBLIN 12, County Dublin
- €100,000–€130,000 a year
- Full-time
- Organisational skills
- Construction
- Leadership
- Profit sharing
Quick apply
3d
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Director, Head of Global S&OP & Resilience
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Sales
- Master's degree
- Bachelor's degree
Project Director - ESB Operations
Actavo —Dublin, County Dublin
- €110,000–€130,000 a year
- Leadership
- Employee assistance program
- Referral programme
Director of Projects & Aftermarket Services EMEA
Johnson Controls —Dublin, County Dublin
- Full-time
- Engineering
- English
- Master's degree
Associate Director, Drug Product Development
Jazz Pharmaceuticals —Dublin, County Dublin
- €157,600–€236,400 a year
- Engineering
- Project management
- Leadership
- Annual leave
14d
Business Development Manager - International Logistics
BBL Logistics Ltd —Citywest, County Dublin
- €50,000–€70,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Continuous improvement
- Employee assistance program
Quick apply
5d
Service Delivery Director
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick apply
Business Systems Manager
SAP Landscapes Ltd —Maynooth, County Kildare
- €40,000–€52,000 a year
- Part-time
- Hybrid work
- English
- SQL
- Communication skills
- Work from home
- Employee assistance program
Quick apply
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Marketing Director
Grant Thornton —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Master's degree
Senior Manager - Commercial Operations
Keurig Dr Pepper —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Free parking
Director of Sales & Marketing
FAIRMONT —Maynooth, County Kildare
- Full-time
- Sales
- Project management
- Leadership
- Free parking
Quick apply
EMEA Regional Account Director (RAD)
Sodexo —Dublin, County Dublin
- Up to €120,000 a year
- Hospitality
- Master's degree
- Bachelor's degree
- Employee assistance program
- Gym membership
Quick apply
13d
Video Operations & Equipment Coordinator
Courtyard Media —DUBLIN 4, County Dublin
- €27,000.00–€49,263.79 a year
- Full-time
- Customer service
- Heavy equipment operation
- Maintenance
Quick apply
15h
Director, Client Service Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Business
Legal Counsel Europe IB
PepsiCo —DUBLIN 2, County Dublin
- Remote
- English
- Project management
- Bachelor's degree
Head of Portfolio
Elgin Energy —DUBLIN 2, County Dublin
- Project management
- Leadership
Quick apply

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Overview:

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

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Refine Your Search

director of commercial operations jobs in dublin, d

Lean Six Sigma Digital Transformation Leader

Operations Senior Manager

Operations Director

Business Unit Coordinator

Senior Director, Head of Global S&OP & Resilience

Project Director - ESB Operations

Director of Projects & Aftermarket Services EMEA

Associate Director, Drug Product Development

Business Development Manager - International Logistics

Service Delivery Director

Business Systems Manager

Delivery Manager

Marketing Director

Senior Manager - Commercial Operations

Director of Sales & Marketing

EMEA Regional Account Director (RAD)

Video Operations & Equipment Coordinator

Director, Client Service Manager

Legal Counsel Europe IB

Head of Portfolio

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