Find Customer specialist Jobs in Dublin, D

Customer Care Specialist – Digital Payments
ACE Money Transfer —Dublin, County Dublin
- Full-time
- Spanish
- Customer service
- English
Quick apply
5d
Customer Experience Coordinator
The Fruit People —DUBLIN 11, County Dublin
- €40,000–€42,000 a year
- Full-time
- Hospitality
- Customer service
- Food service experience
Quick apply
Customer Success Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Communication skills
Operations Specialist, Europe
allwhere —Dublin, County Dublin
- €40,000–€65,000 a year
- Full-time
- Customer service
- Bachelor's degree
- No degree
Quick apply
Global Operations Specialist
Match Group —Dublin, County Dublin
- Full-time
- Project management
- Time management
- Analytics
9d
Shopify & Integrations Specialist
Total Expo Limited —Blackrock, County Dublin
- €42,500–€45,000 a year
- Full-time
- JavaScript
- HTML
Quick apply
6d
Quality Control Specialist
Biosynth Carbosynth —Dublin, County Dublin
- €35,000–€36,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
Quick apply
Medical Device Sales Specialist
IQVIA —Dublin, County Dublin
- Full-time
- Sales
- Business
- Communication skills
- Annual leave
Operations Executive
Optimise Everything —Dublin, County Dublin
- €28,300.00–€47,176.70 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Service Center Co-ordinator
Fonua Ltd —Dublin, County Dublin
- Free parking
Quick apply
3d
Order Management Specialist
CEC —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
ES Operations & Program Specialist EMEA
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
3d
Client Development Sales Specialist
Indeed —Dublin, County Dublin
- €34,000–€60,000 a year
- Full-time
- Sales
- No degree
- Communication skills
- Annual leave
Quick apply
CRM & Customer Insights
Elwood Roberts —Dublin, County Dublin
- €31,000–€47,000 a month
- Weekend availability
- Hybrid work
- Annual leave
Quick apply
Junior Project Manager
Yellowcom —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- No degree
- Communication skills
- Time management
- Employee discount
Quick apply
10d
Sales Specialist, Google Workspace
Google —Dublin, County Dublin
- €94,000–€96,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
Trade Support Specialist
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
In-House Training Specialist
Field Management Ireland —DUBLIN 14, County Dublin
- €45,000–€52,000 a year
- Full-time
- Sales
- Customer service
- No degree
Quick apply
Logistics Specialist
HILTI —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Digital Marketing Specialist
Herberton Leisure Ltd —Dublin, County Dublin
- €36,605 a year
- Full-time
- Marketing
- Social media management
- Analysis skills
- Employee discount
- Gym membership
Quick apply

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Customer Care Specialist – Digital Payments

ACE Money Transfer -
Dublin, County Dublin

Quick apply

Job details

Full-time
5 days ago

Qualifications

Spanish
Customer service
English
Finance
Business
Italian
Communication skills

Full job description

Position Title: Customer Care Specialist – Digital Payments
Location: Dublin, Ireland - Hybrid
Bilingual Role: English & one additional European language (preferably Italian or Spanish)
Department: Customer Experience / Operations
Reports To: Customer Experience / Operations Manager

About the Role:

At ACE Money Transfer, we’re looking for someone who genuinely cares about people and loves helping others. As a Customer Care Specialist, you’ll be the friendly voice and helpful hand our customers rely on when they use our digital payment services. You’ll answer their questions, solve their problems, and make sure every step of their experience feels smooth and easy.
You’ll also work closely with other teams to keep things running smoothly and make sure we’re following the rules — all while making our customers feel valued and supported.

What You’ll Do:

Be the go-to person for customers reaching out by phone, email, or chat with questions about their transactions or accounts.
Help customers quickly and clearly, making sure they feel heard and understood, while resolving account, transaction or service-related issues on the first contact whenever possible.
Keep good records of customer chats and calls so we can always pick up where we left off.
Spot recurring issues customers have and share ideas on how we can improve.
Work alongside our Compliance and Operations teams to keep interactions secure and compliant with AML/KYC and data protection standards.
Collaborate with other teams to manage escalations, passing tricky issues to the right people and following up to ensure they’re resolved efficiently.
Handle escalated or sensitive customer complaints with empathy and professionalism, giving extra care to vulnerable customers to ensure their concerns are fully understood and resolved appropriately.
Guide customers in using our self-service tools and digital channels to make managing their accounts simple and reduce unnecessary calls and chats.
Keep learning about our products, policies, and the best ways to help customers.
Support reporting and insights by sharing customer feedback and key trends to help improve our service.
Be part of a team that values kindness, patience, and a positive attitude.

What We’re Looking For:

Someone great at talking and writing in English (other European languages are a bonus!).
A friendly, patient person who puts customers first and listens actively.
Comfortable handling busy or stressful situations without losing their cool.
Some knowledge or interest in finance, remittance, or fintech is helpful but not essential.
Confident using computers, especially MS Office and CRM or call center software.
Someone who pays attention to detail, can multitask, and likes keeping things organized.
A problem-solver who isn’t afraid to take the lead when needed.
Open to learning new things, adapting to changes, and contributing ideas to improve our processes.

What You Need:

A degree in Business, Finance, Commerce, or a similar field is nice to have but not a deal-breaker.
1 to 3 years of experience in customer service is ideal, especially if you’ve worked in banking, fintech, or remittance.
Some familiarity with AML/KYC or financial regulatory standards would be a plus.
Experience supporting customers across different channels (phone, chat, and email) is helpful.
If you’re a fresh graduate with strong communication skills and a can-do attitude, we’d love to hear from you!

Why You’ll Love Working Here:

We’re a global fintech company with lots of room to grow your career.
Our team is supportive, friendly, and collaborative; you won’t feel alone here.
You’ll get hands-on experience with international money transfers and learn from the best in the industry.
We believe in making financial services easy and reliable for everyone — and you’ll be part of that mission.

Website: https://acemoneytransfer.com

N64aiDIoGa

Quick apply

Refine Your Search

customer specialist jobs in dublin, d

Customer Care Specialist – Digital Payments

Customer Experience Coordinator

Customer Success Specialist- ServiceNow

Operations Specialist, Europe

Global Operations Specialist

Shopify & Integrations Specialist

Quality Control Specialist

Medical Device Sales Specialist

Operations Executive

Service Center Co-ordinator

Order Management Specialist

ES Operations & Program Specialist EMEA

Client Development Sales Specialist

CRM & Customer Insights

Junior Project Manager

Sales Specialist, Google Workspace

Trade Support Specialist

In-House Training Specialist

Logistics Specialist

Digital Marketing Specialist

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