Find Customer care manager Jobs in County Dublin

Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
Customer Solutions Account Manager
Peninsula —Dublin, County Dublin
- Up to €34,000 a year
- Customer service
- Salesforce
- Project management
Quick apply
17h
Customer Care (Receptionist)
IVC —Dublin, County Dublin
- €14.15 an hour
- Overtime
- Customer service
- Administrative experience
- No degree
- Annual leave
- Employee assistance program
8d
Assistant Manager | Private Clinic
Talentchoice —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Supervising experience
- Annual leave
Quick apply
12d
Retail Store Manager
The Works —Dublin, County Dublin
- Holidays
- Recruiting
- Retail management
- Leadership
- Employee assistance program
Head of Operations
Mani Pizza —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Housekeeping Supervisor
Luttrellstown Castle Resort —Luttrellstown, County Dublin
- €30,000–€35,000 a year
- Full-time
- English
- No degree
- Resort
- Employee assistance program
- Employee discount
Quick apply
Customer Care Associate
United Drug —Citywest, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
Enterprise Sales/Account Executive - B2B SDK/
SleepScore Labs —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
Quick apply
12d
General Manager
Compass Group Ireland —Dublin, County Dublin
- €56,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
Sales and Customer Care Agent
City Wonders Ltd —Dublin, County Dublin
- €29,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Quick apply
Account Manager
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Annual leave
Business Support Manager
Kare Plan Ltd —Kilbarrack, County Dublin
- €50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Quick apply
1d
Technical Account Manager
Modash —Dublin, County Dublin
- €60,000–€75,000 a year
- Full-time
- Remote
- SQL
- Marketing
- Annual leave
Quick apply
14d
Regional Account Manager
Expeditors —Dublin, County Dublin
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
6d
VP, BPO (Business Process Outsourcing) - French & English Speaking
Sidetrade —Dublin, County Dublin
- Hybrid work
- Customer service
- English
- No degree
- Annual leave
- Life insurance
Quick apply
National Account Manager - Personal Care
Richmond Marketing —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- IT
Quick apply
Branch General Manager
DFS —Carrickmines, County Dublin
- €45,910–€67,500 a year
- Retail management
- Communication skills
- Gym membership
- Sick pay
Quick apply
Payment Operations Specialist - EMEA
WeTravel —Dublin, County Dublin
- €31,000–€36,500 a year
- Weekend availability
- Remote
- Spanish
- English
- Analysis skills
- Relocation assistance
- Annual leave
14d

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Customer Success Manager

Expel -
Dublin, County Dublin

Quick apply

Job details

€57,100–€82,800 a year

Qualifications

Bachelor's degree
Account management

Full job description

Security teams are under pressure. They're stretched thin, expected to defend against increasingly sophisticated threats, and constantly asked to justify their budgets to leadership. When customers choose Expel, they're betting on us to be an indispensable part of how they operate — not a vendor they tolerate.

That's where you come in.

As a Customer Success Manager, you own the relationships that make that bet pay off. You're the person your customers trust, the one who knows their business well enough to anticipate what they need before they ask, and the one who can walk a CISO through a board-level conversation about security posture without missing a beat. You're not just managing accounts — you're the reason customers renew.

What Expel can do for you

Expel is a managed detection and response company doing things a bit differently. We're around 400 people, ~$120MM ARR, and still moving with the urgency of a startup. We're transparent with each other, we roll up our sleeves, and we treat people like people — including our customers.
For this role specifically, you'd be joining a team that takes the craft of customer success seriously. You'll work alongside Security Solutions Engineers and Technical Support Engineers who make you smarter, and you'll have the autonomy to actually build something with your accounts rather than just manage them.
This role is fully remote within the Republic of Ireland. Occasional travel to Expel HQ in Herndon, VA or to client sites may be required.

What you can do for Expel

Drive renewal rates toward 95%+ across your book of business by staying ahead of risk, building genuine relationships, and helping customers get measurable value from Expel
Own the business relationship with security leaders, key practitioners, and where possible, the people who hold the budget — and make sure they can articulate Expel's value to their own leadership
Lead business reviews (sync or async, depending on the account) that tie Expel's work directly to what the customer cares about
Spot and qualify expansion opportunities — cross-sells, upsells, overages — and hand them off to Account Executives to close
Orchestrate internal resources (SSEs, TSEs, Support, Product) to make sure nothing falls through the cracks when customers need something
Keep customers informed and calm during security incidents, coordinating with the SOC on the technical side while you handle the relationship
Forecast renewals accurately, support senior teammates on complex situations, and participate in an on-call rotation for escalations a few times a year

What you should bring with you

2+ years in customer success or account management
At least 2 years working in the security industry — whether in operations, consulting, GRC, incident response, or product
A track record of driving retention and spotting growth opportunities in B2B environments with multiple stakeholders
Bachelor's degree and/or relevant certifications are a plus
You know when to listen and when to recommend — and you're better at the former than most
You can flex your communication style from a technical practitioner conversation to a C-suite presentation without losing your thread
You understand the cybersecurity market: MDR, EDR, SIEM, NDR, the competitive landscape, and how a well-run security programme actually works
You're familiar enough with security frameworks (NIST CSF, etc.) and the attack lifecycle to field basic questions and know when to pull in deeper expertise
You can juggle a portfolio of accounts without letting anything slide

Additional notes

The base salary for this role is €57,100 - €82,800 + bonus and equity.

Work authorisation

This is a remote position on a fully remote team within Ireland.

Candidates must be legally authorised to work in the Republic of Ireland at the time of appointment. EU/EEA nationals, Swiss nationals, and UK citizens (per the Common Travel Area) do not require an employment permit. Non-EEA nationals require a valid employment permit or appropriate immigration permission. Expel Cybersecurity Limited does not currently sponsor employment permits.

Equal opportunities

Expel Cybersecurity Limited is committed to equal opportunities and will not discriminate on the basis of gender, civil status, family status, sexual orientation, religious belief, age, disability, race, or membership of the Traveller community, as defined by the Employment Equality Acts 1998–2015.

Expel Cybersecurity Limited respects employees' right to disconnect outside normal working hours in accordance with the Workplace Relations Commission Code of Practice on the Right to Disconnect (2021).

Our headquarters is in Herndon, Virginia (about 30 minutes drive from the US Capitol in Washington D.C.). While our HQ is in the U.S., we are a global company! Most of our team works remotely on a day-to-day basis, and we support collaboration through a variety of online tools designed for remote teamwork.

We come together as a team in Dublin when it makes sense to collaborate in-person, usually once per month. We also hold team touchdowns in Dublin three-to-four times per year, with guests from other Expel locations and team activities.

#LI-Remote

Quick apply

Refine Your Search

customer care manager jobs in county dublin

Customer Success Manager

Customer Success Manager

Customer Solutions Account Manager

Customer Care (Receptionist)

Assistant Manager | Private Clinic

Retail Store Manager

Head of Operations

Housekeeping Supervisor

Customer Care Associate

Enterprise Sales/Account Executive - B2B SDK/

General Manager

Sales and Customer Care Agent

Account Manager

Business Support Manager

Technical Account Manager

Regional Account Manager

VP, BPO (Business Process Outsourcing) - French & English Speaking

National Account Manager - Personal Care

Branch General Manager

Payment Operations Specialist - EMEA

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