Find Service delivery manager Jobs in Cork County Cork

Head of Operations
Bord Gáis Energy —Cork, County Cork
- Full-time
- No degree
- Employee assistance program
- Sick pay
Quick apply
14d
Community Liaison Officer
Statkraft —Cork, County Cork
- Full-time
- Hybrid work
- English
- No degree
- IT
Quick apply
Duty Manager - Cork Kinsale Road
Smyths Toys —Cork, County Cork
- From €37,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
Family Support Worker - Part-Time
Childhood Matters —Blackrock, County Cork
- €18.87 an hour
- Part-time
- Leaving certificate
- No degree
- Higher certificate
- Annual leave
- Employee assistance program
Quick apply
6d
Patient Advice and Liaison Service (PALS) Manager | Grade VIII (0.5 W...
Mercy University Hospital —Cork, County Cork
- €83,912–€101,207 a year
- Part-time
- Acute care
- No degree
- Rehabilitation centre
Quick apply
Senior Duty Manager
Vienna Woods Hotel —Glanmire, County Cork
- Evening shift
- Management
- Customer service
- Hotel
Manager, Operations
ResultsCX —Cork, County Cork
- AI
- Communication skills
- Analytics
Scheduling and Logistics Manager
Bord Gáis Energy —Cork, County Cork
- Full-time
- Analysis skills
- No degree
- Leadership
- Employee assistance program
- Sick pay
Quick apply
10d
Employee Relations Specialist
McKesson —Cork, County Cork
- €69,000–€115,000 a year
- Bachelor's degree
- Conflict management
- Business
Project Coordinator
Bord Gáis Energy —Cork Airport, County Cork
- €35,000 a year
- Full-time
- Project management
- No degree
- Construction experience
- Employee assistance program
- Sick pay
Quick apply
6d
Dental Practice Manager
Mahon Dental surgery —Cork, County Cork
- €18.50 an hour
- Full-time
Quick apply
13h
Senior Manager, Project Management CoE
McKesson —Cork, County Cork
- €71,300–€118,800 a year
- Project management
- Bachelor's degree
- Continuous improvement
- Wellness program
- Employee stock purchase plan
Account Manager - Facilities Management
Sodexo —Cork, County Cork
- €60,000–€80,000 a year
- Full-time
- Engineering
- Contracts
- Budgeting
- Employee assistance program
Quick apply
6d
Program Manager
Moog Inc. —Carrigaline, County Cork
- Full-time
- Engineering
- Project management
- Bachelor's degree
1d
Client Service Manager (Homecare)
Comfort Keepers Ireland —Cork, County Cork
- Full-time
- Nursing
- Bachelor's degree
- Leadership
- Fuel card
Quick apply
Retail & Forecourt Manager
The Plaza Group —Cork, County Cork
- Full-time
- Management
- No degree
- Computer skills
- Wellness program
- Employee assistance program
Quick apply
Project Planner/Scheduler
DOR Group Electrical Services —Bandon, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
- Sick pay
Quick apply
14d
Assistant Store Manager
Mountain Warehouse —Cork, County Cork
- Full-time
- Customer service
- Warehouse experience
- Annual leave
- Employee assistance program
Quick apply
Facilities Manager
Castlemartyr Resort —Cork, County Cork
- Weekend availability
- Leadership
- Resort
Quick apply
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply

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Head of Operations

Bord Gáis Energy -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Operations management
Forecasting

Full job description

Join Us

Bord Gáis Energy has been powering the nation’s homes and businesses for 50 years. Today we are evolving from a utility supplier to a total energy solutions provider – combining trusted gas and electricity expertise with a growing portfolio of net zero products and services. We are at the forefront of Ireland’s energy transition strengthening energy security and helping customers moves to a low carbon future. Ardrar Ltd, recently acquired by Bord Gáis Energy (part of Centrica plc), is scaling rapidly as a leading provider of solar solutions across Ireland.

This is a unique opportunity to join a high-growth business, leveraging the strength of an established and trusted brand, Bord Gáis Energy, in the Irish market, backed by an international energy group (Centrica Plc).

Your Team (Ardrar Ltd – A Bord Gáis Energy Company)

Ardrar Ltd, part of the Bord Gáis Energy family, is one of Ireland’s fastest-growing providers of smart, sustainable energy solutions. We combine the agility of a rapidly scaling, technology-led business with the strength and reach of an established brand and energy leader in the Irish market

Employment Terms

This role is employed by Ardrar Ltd, which operates under separate terms and conditions to Bord Gáis Energy. Together we’re helping homes, farms and businesses cut costs, reduce emissions, and transition to cleaner energy.

The Role

Ardrar Ltd, trading as Bord Gáis Energy, and part of the Centrica Group, is seeking a Head of Operations to own the end-to-end performance of the Operations function across Field Services, Quality Assurance, Scheduling, Customer Operations, Customer Escalations, Grants Processing and Stock & Warehousing

This is a hands-on leadership role requiring strong people management and problem-solving skills. The successful candidate will ensure operational teams work effectively together, KPIs are achieved, forecasting and resource planning are accurate and actioned, customers receive a consistent high-quality service, and Health & Safety remains central to all operational activity, working closely with our EHS team.

The Head of Operations will work closely with Sales, Project Management, Technical, Finance, Company Directors and Health and Safety to ensure projects progress efficiently and safely from sale through to completion and post installation support.

Purpose of the Role

Lead the Operations function, ensuring each operational area performs effectively in its own right while ensuring all teams work together as one coordinated Operations function.

The Head of Operations is responsible for ensuring operational KPIs are achieved, resources and capacity are effectively planned and sold projects progress efficiently from sale through to completed installation with structured ongoing customer support.

The role is accountable for people performance, installation delivery, planning and forecasting, customer experience, operational efficiency, quality and safety.

Key Responsibilities

1. Lead & Manage Operations

Lead Field Services, Quality Assurance, Scheduling, Customer Operations, Escalations, Grants and Stock & Warehousing.
Ensure each operational area performs effectively against its own objectives and KPIs.
Ensure all teams work effectively together as one Operations function.
Set clear responsibilities, expectations and accountability across the function.
Manage, coach and develop team managers.
Identify and address any areas of underperformance

2. Deliver Operational Targets & Capacity

Ensure installation and completion targets are achieved in line with set KPIS.
Forecast installation demand and ensure labour, scheduling and stock capacity are aligned with expected volumes.
Identify future capacity gaps and implement mitigation plans.
Maintain control of WIP and ensure incomplete installations are progressed quickly.

3. Own Customer Performance

Ensure customers receive timely communication and responses throughout their journey.
Ensure complaints and escalations are resolved effectively and within agreed timelines & KPI’s
Accountability for maintaining and improving customer NPS, customer reviews & customer satisfaction.
Identify recurring customer issues, understand their root causes and implement corrective actions.

4. Own KPIs & Operational Performance

Implement & maintain clear KPIs across all areas of Operations.
Monitor performance and identify issues or underperformance and implement corrective measures.
Understand root causes and implement corrective actions.
Remain hands-on and intervene directly where senior management involvement is required.
Provide clear reporting to the Director on performance, risks, forecasts and actions.

5. Quality, Health & Safety & Continuous Improvement

Ensure installations are delivered safely, correctly and to the required quality standards.
Take ownership of Health & Safety performance across Operations, working closely with the EHS Manager.
Ensure teams understand and follow required Health & Safety procedures and standards.
Identify and address safety risks, incidents and areas of non-compliance.
Ensure grants, certification and project close-out are completed efficiently.
Continuously improve operational processes, systems and ways of working.
Build a scalable Operations function capable of supporting business growth.

Experience: 10+ Years in Operations Management

Why should you apply?

This is your chance to shape Ireland’s clean energy future. You’ll work in a fast-growing business, collaborate with top talent, and accelerate your development every step of the way. This is a unique opportunity to join a high-growth business with the backing of a national energy leader with a trusted heritage brand, Bord Gáis Energy is part of Centrica plc, a leading international energy and services company. Benefit from the scale, investment, and expertise of the Bord Gáis Energy / Centrica Group.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Benefits:

Company pension
Employee assistance program
On-site parking
Sick pay

Experience:

Operations Management : 10 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in cork county cork

Head of Operations

Community Liaison Officer

Duty Manager - Cork Kinsale Road

Family Support Worker - Part-Time

Patient Advice and Liaison Service (PALS) Manager | Grade VIII (0.5 W...

Senior Duty Manager

Manager, Operations

Scheduling and Logistics Manager

Employee Relations Specialist

Project Coordinator

Dental Practice Manager

Senior Manager, Project Management CoE

Account Manager - Facilities Management

Program Manager

Client Service Manager (Homecare)

Retail & Forecourt Manager

Project Planner/Scheduler

Assistant Store Manager

Facilities Manager

Field Services lead/Manager

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