Find Collaboration services team lead Jobs in Cork, C

Customer Success Lead
Energywise Ireland —Cork, County Cork
- Full-time
- Management
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply
12d
Executive Personal Assistant
Horizons —Cork, County Cork
- €52,235–€62,485 a year
- Full-time
- Microsoft Office
- Administrative experience
- No degree
12d
Enterprise Tech Support Lead
One Identity —Cork, County Cork
- Weekend availability
- Azure
- Salesforce
- DevOps
Regional Lead - Reseller Operations
Apple —Cork, County Cork
- Analysis skills
- Presentation skills
- Bachelor's degree
5d
Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
14d
Supply Chain Specialist | Purchasing
Catalyx —Cork, County Cork
- No degree
- In-person
- Manufacturing
Quick apply
Eco System Executive
Xanadu —Cork, County Cork
- Weekend availability
12d
Quality & Certification Administrator
Induchem Group —Carrigaline, County Cork
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Billing Manager III
One Identity —Cork, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Operational Excellence Principal
Hovione —Cork, County Cork
- Engineering
- English
- Microsoft Office
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Bachelor's degree
- Annual leave
- Employee assistance program
Senior Project Contract Manager
ALSTOM —Cork, County Cork
- €97,000–€115,000 a year
- Engineering
- Project management
- Continuous improvement
- Annual leave
8d
Associate Director, Sterility Assurance Lead
BioMarin —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Field Enablement Program Manager
Cloudera —Cork, County Cork
- Full-time
- Microsoft Excel
- Sales
- Presentation skills
- Annual leave
Director of Marketing - Maternity Contract
The River Lee —Cork, County Cork
- Full-time
- Hospitality
- Hotel
- Marketing
- Referral programme
Quick apply
IT Portfolio Delivery Manager
Synergy Flavors —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
IT Portfolio Delivery Manager
Carbery —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
AI & Automation Senior Business Analyst - McKesson Technology
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Bachelor's degree
- No degree
- Agile
- Wellness program
- Employee stock purchase plan

I want to receive the latest job alerts for collaboration services team lead in cork, c

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collaboration services team lead jobs near cork, c

Technical Lead jobs in Cork, County Cork

Supply Chain Specialist jobs in Cork, County Cork

Customer Success Manager jobs in Cork, County Cork

Portfolio Manager jobs in Cork, County Cork

Senior Business Analyst jobs in Cork, County Cork

Personal Assistant jobs in Cork, County Cork

Senior Project Manager jobs in Cork, County Cork

Operations Manager jobs in Cork, County Cork

Operations Manager jobs in County Galway

Operations Lead jobs in Dublin, County Dublin

It Technical Level 3 jobs in Dublin, County Dublin

Technical Lead jobs in Limerick, County Limerick

Technical It Support jobs in County Westmeath

Technical Assistant jobs in Dublin, County Dublin

Technical Lead jobs in Remote

Associate Director jobs in County Louth

Managing Director Hospitality jobs in Dublin, County Dublin

Customer Success Associate jobs in Dublin, County Dublin

Associate Director jobs in County Dublin

Associate Director jobs in Dublin, County Dublin

Customer Success Lead

Energywise Ireland -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Bachelor's degree
Leadership
Communication skills

Full job description

Energywise Ireland is a leading company in the renewable energy sector focused on sustainable solutions and innovative technologies. Our mission is to improve energy efficiency and reduce carbon footprints across various industries

The Customer Success Lead will be responsible for overseeing customer interactions across telephone and inbound channels, ensuring a structured, efficient and customer-centric approach to all communications. This role will focus on driving process improvements, managing call activity, handling escalations, and implementing more automated and coordinated systems to ensure a smooth customer journey from initial enquiry through to post-installation follow-up

Responsibilities:

Oversee incoming calls management, ensuring prompt, professional and consistent handling of customer enquiries
Coordinate outbound call activity (sales follow-ups, customer engagement and service updates)
Manage phone line resourcing to minimise delays and missed opportunities
Implement structured call handling processes, including scripts where appropriate
Manage and optimise lead allocation across sales and operations teams
Identify and address bottlenecks in the customer journey
Work closely with sales teams to drive responsiveness and engagement
Implement structured customer feedback processes, including post-service follow-ups. Proactively contact customers to gather insights and identify improvement areas
Support and optimise customer interactions through AI-driven voice agents, ensuring a seamless, accurate, and high-quality customer experience across all touchpoints.
Act as the primary point of contact for escalated queries and complaints, taking ownership of issues through to resolution, ensuring clear communication
Drive a more automated and coordinated approach to customer communications
Identify opportunities to streamline processes using CRM and call management systems
Manage and support voice agents / customer service team members
Support training and development to maintain high service standards
Promote a customer-first culture across the organisation

Key Requirements

Proven experience in customer service, customer success, ideally at a lead level
Familiarity with the renewable industry being an advantage
Experience designing and improving processes to enhance operational efficiency
Ability to handle escalated customer issues in a professional, solution-focused manner
Strong communication and interpersonal skills
Highly organised with the ability to manage multiple priorities
Experience with CRM systems (e.g. HubSpot) or customer service tools is advantageous
Familiarity with advanced customer service tools such as voice agents would be an advantage.
Customer-focused with a proactive approach to problem-solving
Strong leadership and team coordination skills
Process-driven with strong attention to detail
Resilient and composed under pressure

What we offer:

A competitive salary.
Participation in our pension scheme with Irish Life.
Health cover with Laya Healthcare.
20 days annual leave + 2 company days. Additional Leave for years of service.
Opportunities for professional development and career advancement.
The chance to be part of a company at the forefront of sustainable energy solutions.
A supportive and collaborative work environment.

If you are enthusiastic, possess the required skills, and are ready to contribute to our mission of sustainable energy solutions, please submit your resume and cover letter.

We are an inclusive employer committed to building a diverse and equitable workplace where everyone feels valued and empowered to contribute their best. We welcome applicants of all backgrounds, identities, and experiences, and are dedicated to fostering a culture of respect, collaboration, and belonging. If you are passionate about making a positive impact and thrive in a dynamic environment, join Energywise Ireland on the journey towards a greener and sustainable future!

Job Types: Full-time, Permanent

Benefits:

Company events
Employee discount
On-site parking

Education:

Bachelor's (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

collaboration services team lead jobs in cork, c

Customer Success Lead

Field Services lead/Manager

Executive Personal Assistant

Enterprise Tech Support Lead

Regional Lead - Reseller Operations

Customer Success Manager

Supply Chain Specialist | Purchasing

Eco System Executive

Quality & Certification Administrator

Business Division Manager

Billing Manager III

Operational Excellence Principal

Client Executive

Senior Project Contract Manager

Associate Director, Sterility Assurance Lead

Field Enablement Program Manager

Director of Marketing - Maternity Contract

IT Portfolio Delivery Manager

IT Portfolio Delivery Manager

AI & Automation Senior Business Analyst - McKesson Technology

I want to receive the latest job alerts for collaboration services team lead in cork, c

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected