Find Front office Jobs

AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Front Office positions (New opening)
The July B.V. —Dublin, County Dublin
- Full-time
- Hotel
- Communication skills
- Hotel experience
Quick apply
Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey IRL —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Quick apply
Front Office Assistant
The Address Connolly —Dublin, County Dublin
- Part-time
Quick apply
Front Desk Agent (m/f/d)
Goodtime International Entertainment —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Assistant Front Office Manager
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Front Office Assistant
SLIG - Front Office —Sligo, County Sligo
- Part-time
Quick apply
LOUNGE HOST - AER LINGUS LOUNGE DUBLIN AIRPORT
BaxterStorey —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Assistant Front Office Manager
Hyatt Regency Changbaishan —County Cavan
- Full-time
- No degree
- Communication skills
- Hotel experience
Front Office Associate
The George Hotel —Limerick, County Limerick
- From €14 an hour
- Part-time
- Customer service
- Hotel
- Administrative experience
- Employee discount
- Sick pay
Quick apply
Hotel Receptionist
The Montenotte Hotel —Cork, County Cork
- Hotel
- Resort
- Employee assistance program
Quick apply
Office Assistant/Front of House REceptionist
Duggan Shopfitters LTD —Ardcavan, County Wexford
- From €14.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Receptionist (Part-Time)
Mount Errigal Hotel —Letterkenny, County Donegal
- From €14.15 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
8d
Front Office Employee (New opening)
The July B.V. —Dublin, County Dublin
- Full-time
- Hotel
- Communication skills
- Hotel experience
Quick apply
13d
Office Receptionist
RAYN Safety Security —Limerick, County Limerick
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
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Front of House & Client Services Coordinator
EGG Post Production —Dublin, County Dublin
- Full-time
- Hospitality
- Organisational skills
- Communication skills
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12d
Member Services Officer (Administration) - Specified Purpose Contract (Maternity Cover)
Life Credit Union —Newbridge, County Kildare
- €30,000–€33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Front Office Agent
The Grace Westport Estate —Westport, County Mayo
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Office Administrator
Greenpro Energy Consultants LTD —Carlow, County Carlow
- €30,000–€35,000 a year
- Full-time
- Sick pay
Quick apply
7d
Administrator & Retail Assistant
Cavan Vet Group —Cavan, County Cavan
- €30,000–€32,000 a year
- Full-time
- Sales
- Customer service
- Leaving certificate
- Employee assistance program
- Employee discount
Quick apply
14d

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AsstMgr-Front Office I

Marriott International, Inc -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Hospitality
Management
Customer service
Restaurant management
Front desk
Multi-line phone systems
Guest services
Communication skills

Full job description

Additional Information
Job Number26056719
Job CategoryRooms & Guest Services Operations
Location27 St. Stephen's Green, Dublin, Dublin, Ireland
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Autograph Collection, her biri benzersiz ve unutulmaz deneyimler sunan, dört ve beş yıldızlı bağımsız otellerden oluşan, büyüyen bir koleksiyondur. Kalitesi, orijinalliği, cesur karakteri ve seyahat edenlerin kişisel tarzı ve macera duygularına hitap eden bir dizi benzersiz deneyimler sunması bakımından her otel özenle seçilmiştir. Tüm Autograph Collection otelleri, markanın hedef tüketicisi olan Bireyselciyi çekmeye çalışır. Bireyselci, seyahati kendi kişisel hikayelerine bir şeyler katmak için bir fırsat olarak kullanan kişidir. Özünde, burada sadece bir dinlenme yerinden çok daha fazlasını sunduğumuzdan, ister kişisel ister kurumsal seyahat için olsun, otellerimizi kendileri bizzat seçerler. Autograph Collection'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.

Apply Now

Refine Your Search

front office jobs

AsstMgr-Front Office I

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