Find Director, customer support Jobs in Dublin, D

Director, Customer Support
Vectra —Dublin, County Dublin
- Salesforce
- Mentoring
- Linux
- Work from home
- Life insurance
Quick apply
Head of Operations (Membership, Partnerships & Sustainability)
Guaranteed Irish —DUBLIN 2, County Dublin
- €65,000–€70,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Business
- Annual leave
- Flexitime
Quick apply
3d
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
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Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
9d
Customer Service/Admin Assistant
Albany Supplies —Dublin, County Dublin
- €27,000.00–€47,387.62 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
Quick apply
8d
Office Coordinator
Sherry FitzGerald Lettings —Ballsbridge, County Dublin
- From €38,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Computer skills
Quick apply
22h
Head of Customer Experience | Dublin (Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
- Leadership
Ticket/Gate Agent (Customer Service Agent) - DUB
Delta Airlines —Dublin, County Dublin
- On call
- Customer service
- English
- Communication skills
Customer Service Representatives Dublin (Logistics)
STL Logistics —DUBLIN 8, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
9d
Receptionist
The Grafton Hotel —Dublin, County Dublin
- €14.50 an hour
- Part-time
- Hotel
- No degree
- Hotel experience
Quick apply
1d
Administration Officer
Rialto Development Association —DUBLIN 8, County Dublin
- From €35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
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Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply
Butlers Factory Tour Manager
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €37,000–€40,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
14d
Associate Director – Client Onboarding
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Communication skills
Quick apply
Call Centre Agent (22.5 hours p/week)
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
10d
Mission Director
Nazareth Care Ireland —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
Quick apply
International Recruiter
Whatnot —Dublin, County Dublin
- €68,000–€100,000 a year
- Full-time
- Remote
- Work from home
Assistant Director of Operations
Cheeverstown House —Dublin, County Dublin
- €89,292–€98,858 a year
- Full-time
- Leadership
- Nursing
Quick apply
4d
Customer Service Agent
HomeSecure —Dublin, County Dublin
- €27,592–€31,625 a year
- Customer service
- English
- Free parking
- Annual leave
Quick apply

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Director, Customer Support

Vectra -
Dublin, County Dublin

Quick apply

Job details

Benefits

Stock Options
Work from home
Life insurance

Qualifications

Salesforce
Mentoring
Linux
Leadership
Analytics

Full job description

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra Platform captures packets and logs across network, public cloud, SaaS, and identity by applying patented security-led AI to surface and prioritize threats for rapid threat response. Vectra's threat detections are powered by a deep understanding of attacker methods and problem-optimized AI algorithms. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks. Organizations around the world rely on Vectra to see and stop threats before a breach occurs. For more information, visit www.vectra.ai.

Why Vectra AI?

Vectra AI is the leading innovator in real-time detection of in-progress cyber-attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber-attack. Vectra AI won the Best of Black Hat Award for "Most Innovative Emerging Company" and the SC Award "Best Customer Service".

Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.

You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.

If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.

Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast-moving environment.

Position Overview

For this role you should be a leading Technical Support Senior Manager or above, experienced in the leadership of technical support teams.

You are likely to already be an expert in your field, with a successful track record of leadership in global vendor-support environments. You also are well versed in being able and comfortable to be an hands manager and equally able to lead and defined strategic initiatives.

Successful applicants should expect to enjoy their new position at their local Vectra office, with flexibility to work from home when mutually agreed with your manager.

Your experience

10+ years of Global Support Senior Management experience, preferably in a software or technology B2B company
Passionate about customer experience and customer satisfaction
Experience developing, implementing and enforcing Standard Operating Procedures for standard and premium support programs
Experience establishing and driving high standards for Service Level attainment in Support Operations
Experience building, mentoring and developing Support teams
Extensive customer support background in a global vendor servicing international customers
Strong Technical Support background, especially in Linux, Networking, Security, Cloud or related fields
Saleforce.com Service Cloud experience for case management, analytics and reporting

Specific responsibilities will include

Promote a customer-first support culture that goes above and beyond what the customer expects, and ensure that every customer's engagement is exceptional
Oversee a team of Support Engineers and closely work with counterparts in various departments including but not limited to Engineering, Customer Success, Sales, executive level business partners, and cross-organizational teams
Help scale and optimize the EMEA Support team for growth, identifying and promoting opportunities to maximize customer satisfaction through product improvements, training, tooling, online support, and self-service
Provide individual and team leadership by establishing clear expectations and coaching employees to achieve the Support department's mission
Work closely with senior leadership and the support team to define and execute support strategies towards improving CSAT, productivity, and customer retention
Manage a team of Support Engineers and day-to-day support delivery
Monitor team performance, including customer satisfaction, ticket resolution and ticket trends
Manage support coverage and team capacity
Define processes, systems, and tools that continuously drive scale and improve performance
Report key metrics to senior management, assess metrics and take appropriate actions to continue to enhance Customer Support deliverables
Manage goals, processes, and business KPIs to align performance of the Support team to business outcomes
Collaborate with leaders across Customer Success, Security Engineering, Professional Services, Engineering, and Product Management to deliver Customer Support insights, and identify and action areas of operational improvement
Manage end to end Customer critical escalations and resolution
Provide regular coaching and mentoring of direct and indirect reports to help achieve career development aspirations
Establish a quality review process to measure and ensure adherence and compliance in quality of service and contractual obligations
Be a customer advocate within the company at all levels

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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Refine Your Search

director, customer support jobs in dublin, d

Director, Customer Support

Head of Operations (Membership, Partnerships & Sustainability)

Customer Support Co-Ordinator

Chief Technology Officer

Customer Service/Admin Assistant

Office Coordinator

Head of Customer Experience | Dublin (Hybrid)

Ticket/Gate Agent (Customer Service Agent) - DUB

Customer Service Representatives Dublin (Logistics)

Receptionist

Administration Officer

Team Manager- Dublin

Customer Technical Support

Butlers Factory Tour Manager

Associate Director – Client Onboarding

Call Centre Agent (22.5 hours p/week)

Mission Director

International Recruiter

Assistant Director of Operations

Customer Service Agent

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