Find device product manager Jobs in dublin, d

Consumer Operations Support Specialist - Telesales & Retentions
Vodafone —Dublin, County Dublin
- Full-time
- Sales
- Communication skills
- Annual leave
Business Support Specialist 12 month Fixed Term Contract
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Senior Platform Engineer (based in Dublin OR Madrid)
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- AWS
Quick apply
Experienced Analog Layout Engineer
Apple —Dublin, County Dublin
- Doctoral degree
- CAD
- Assembly
6d
Senior Software Engineer - Python (Hybrid)
Nitro —Dublin, County Dublin
- Azure
- DevOps
- Master's degree
- Work from home
Quick apply
Electrical Engineer
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Software Engineer III - Test Framework
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Engineering
Senior Frontend Engineer, Communications - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- JavaScript
- Software development
- Annual leave
- Work from home
Quick apply
Software Engineer III - Test Framework
Adswizz —Dublin, County Dublin
- Full-time
- Computer Science
- Customer service
- Engineering
Frontend Software Engineer - Web Applications
Grouper —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
FPGA Design Engineer - Ireland
Arista Networks —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Scripting
Quick apply
Process Systems Engineer
Uniphar Wholesale Limited —Rathcoole, County Dublin
- Full-time
- Engineering
- Bachelor's degree
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

Business Support Specialist 12 month Fixed Term Contract
AllPhar Services Limited —DUBLIN 24, County Dublin
The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed…
Quick apply
Senior Talent Acquisition Specialist (12 Month Fixed Term Contract)
Eirgrid —Dublin, County Dublin
Strong knowledge of effective sourcing and resourcing strategies, including the use of social media and digital channels to identify and engage candidates.
Quick apply
1h

I want to receive the latest job alerts for device product manager in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

device product manager jobs near dublin, d

Senior Software Engineer jobs in Dublin, County Dublin

Software Test Engineer jobs in Dublin, County Dublin

Senior Engineer jobs in Dublin, County Dublin

Operations Associate jobs in Dublin, County Dublin

Electrical Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Limerick, County Limerick

Process Engineer jobs in County Limerick

Platform Engineer jobs in Remote

Council Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Principal Engineer jobs in Dublin, County Dublin

Designer Work From Home jobs in Dublin, County Dublin

Car Designer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Cork, County Cork

Senior Software Engineer jobs in County Donegal

Validation Engineer jobs in Limerick, County Limerick

Senior Software Engineer jobs in Remote

Fire Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Waterford, County Waterford

Medical Device Engineer jobs in Galway, County Galway

Consumer Operations Support Specialist - Telesales & Retentions

Vodafone -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

Sales
Communication skills

Full job description

Why work for us

At Vodafone, we’re working hard to build a better future, a more connected, more inclusive and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.

We are building Ireland’s Gigabit Society, transforming how customers connect, work and live. By joining Vodafone, you’ll be part of a diverse, inclusive and future focused organisation where innovation, learning and personal growth are actively encouraged.

Role Purpose

The Consumer Operations Support Specialist plays a key role within the Commercial Operations (COPs) team, supporting the delivery of outstanding customer experience and strong commercial outcomes across our outsourced Telesales and Retentions operation.

Working closely with the Care and Telesales Manager, Shared Services Partners and internal stakeholders, you will support the day to day operational, customer and commercial performance of Telesales and Retentions activities. This includes new sales, retention, upsell and value add activities, ensuring customers receive a high quality, compliant and effective experience at every interaction.

You will use data, operational insight and strong partnership management to help drive performance against key CX, operational and commercial KPIs, while supporting continuous improvement initiatives across people, process and technology.

Essence of the Role – Key Accountabilities

As Consumer Operations Support Specialist, you will:

Operational & Commercial Performance

Support the delivery of telesales and retention performance across customer experience, operational efficiency and commercial targets.

Track, analyse and share performance insights across key measures, including:

Customer Experience: TNPS, Complaints

Operational Performance: Retention rates, conversion rates, cancellation rates, QA and compliance

Commercial Performance: Revenue, upsell, product penetration, cost to acquire and cost to retain

Identify risks, opportunities and trends, escalating where required and supporting corrective actions.

Partner & Stakeholder Management

Work closely with Shared Services Partners and Third Party Service Providers to support delivery against agreed KPIs, SLAs and contractual obligations.

Support governance through preparation for performance, service delivery and commercial review forums.

Build effective working relationships with internal stakeholders across Commercial, Care, Digital, CVM, IT and Compliance teams.

Sales Through Service & Retention Effectiveness

Support sales through service activity across Assisted & Care channels, ensuring interactions are effectively leveraged to increase value.

Help embed best practice sales and retention approaches across the operation through insight and performance feedback.

Quality,Compliance & Customer Protection

Support adherence to all regulatory, internal and customer protection standards across telesales and retention activities

Monitor quality outcomes and contribute to actions that improve customer outcomes and agent performance.

Strategy Delivery & Continuous Improvement

Support the operationalisation of Care, Telesales and Retention strategies.

Translate strategic priorities into operational actions, supporting plans, initiatives and pilots.

Champion new ways of working, including lean, agile and technology enabled improvements that enhance both customer and agent experience.

Team & Culture

Act as a positive role model, contributing to a high performance and customer centric culture.

Support coaching, performance improvement activity and strong ways of working with internal teams and partners.

We Are Looking For You, If You Have

Essential

Experience working within a telesales, retention or assisted sales environment,ideally within an outsourced or shared services model.
A strong understanding of sales, retention and customer experience drivers.
Commercial mindset with the ability to analyse performance data and identify actionable insights.
Experience working with third party partners or external suppliers.
Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
A proactive, results driven approach with strong problem solving skills.

Desirable

Experience supporting performance governance or operational reviews.
Exposure to cost-to-acquire / cost to retain measures.
Experience working in a regulated or highly customer focused environment.
Interest in digital sales, transformation or new channel optimisation.

Who We Are

Vodafone is Ireland’s leading total communications provider, offering mobile, broadband, TV and fixed-line services that make a real difference in people’s lives and communities. As part of Vodafone Group, we are part of one of the world’s largest mobile communities, with a presence across all five continents.

Our purpose is to connect for a better future, and our people are at the heart of everything we do.We value diversity, flexible working and creating an environment where everyone can thrive and reach their potential.

What’s in It for You

When you join Vodafone, you can expect:

Competitive salary
Flexible working (time and location)
Generous employer pension contribution
Free phone bill and device discounts
Learning & Development and access to Vodafone University
Family and Friends discounts on Vodafone products
23 days annual leave plus 3 charity days and a day off for your birthday
Access to our wellness centre and gym
A supportive, inclusive and progressive workplace

Apply Now

Refine Your Search

device product manager jobs in dublin, d

Consumer Operations Support Specialist - Telesales & Retentions

Business Support Specialist 12 month Fixed Term Contract

Senior Platform Engineer (based in Dublin OR Madrid)

Experienced Analog Layout Engineer

Senior Software Engineer - Python (Hybrid)

Electrical Engineer

Software Engineer III - Test Framework

Senior Frontend Engineer, Communications - 100% Remote - EMEA

Software Engineer III - Test Framework

Frontend Software Engineer - Web Applications

FPGA Design Engineer - Ireland

Process Systems Engineer

More jobs to discover

I want to receive the latest job alerts for device product manager in dublin, d

Related Searches

Explore jobs in more locations

Why work for us

Role Purpose

Essence of the Role – Key Accountabilities

We Are Looking For You, If You Have

Who We Are

What’s in It for You

Jobseeker tools

Employer Tools

Browse

Stay Connected