The Consumer Operations Support Specialist plays a key role within the Commercial Operations (COPs) team, supporting the delivery of outstanding customer experience and strong commercial outcomes across our outsourced Telesales and Retentions operation.
Working closely with the Care and Telesales Manager, Shared Services Partners and internal stakeholders, you will support the day to day operational, customer and commercial performance of Telesales and Retentions activities. This includes new sales, retention, upsell and value add activities, ensuring customers receive a high quality, compliant and effective experience at every interaction.
You will use data, operational insight and strong partnership management to help drive performance against key CX, operational and commercial KPIs, while supporting continuous improvement initiatives across people, process and technology.
