Find Communications capture Jobs in Dublin, D

2nd Line Support Analyst - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €32,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
Quick apply
7d
Techno Functional Business Analyst
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Oracle
- Computer Science
- SQL
Finance Data Analyst
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
Quick apply
Consultant - Cyber Consulting Services
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Transmission and Distribution Opportunities
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Operational Lessons Learned Manager
Sisk —Dublin, County Dublin
- Full-time
- Continuous improvement
- Organisational skills
- Construction experience
- Annual leave
Systems Analyst - Investment Management Platform, Charles River Development, Officer
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
3h
IT Application Support, Senior Analyst (Microsoft Dynamics)
Eirgrid —Dublin, County Dublin
- Computer Science
- No degree
- Business
Quick apply
Monitoring Surveyor
Murphy Geospatial —Dublin, County Dublin
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Gym membership
Quick apply
Account Sourcing (Procurement) Manager
JLL —Dublin, County Dublin
- Microsoft Excel
- English
- No degree
Head of Search Ads 360, Google Marketing Platform, Google Customer Solutions
Google —Dublin, County Dublin
- €136,000–€139,000 a year
- Full-time
- Sales
- Analysis skills
- Bachelor's degree
2h
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Patient Advisor
Optical Express —Dublin, County Dublin
- €29,432–€32,000 a year
- Full-time
- Clinic
- No degree
- Organisational skills
- Annual leave
- Employee assistance program
2d
Packaging Team Leader
Diageo —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
1d
UKI Technology Consulting - Technical Analyst, Senior Consultant
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Recruiting
- Software development
- Gym membership
Site Logistics Operations Specialist
Meta —Clonee, County Meath
- Microsoft Excel
- Oracle
- Bachelor's degree
Account Executive 3 - DACH
Wrike —Dublin, County Dublin
- Remote
- Sales
- Salesforce
- English
- Annual leave
- Life insurance
Quick apply
Data Transformation Director - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Integration Specialist - ICT Systems and Clinical Integration
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Parts Advisor
Emerald Truck & Van —Ballymount, County Dublin
- Up to €42,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Sick pay
Quick apply

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2nd Line Support Analyst - Dublin Airport

ESP Global Services Limited
Swords, County Dublin

Quick apply

Job details

Permanent
€32,000 a year
7 days ago

Qualifications

Customer service
Microsoft Office
IT
Communication skills

Full job description

2nd Line Support Analyst – Dublin Airport

Location: Dublin Airport
Contract: Permanent
Work Schedule: Monday to Friday, rotating shifts:

Early: 07:00 – 15:30

Late: 09:30 – 18:00

Rotating 2 weeks early / 2 weeks late

About ESP Global Services

ESP Global Services is a leading global provider of technology support and managed services, delivering critical IT and infrastructure solutions across multiple industries worldwide.

We are seeking a 2nd Line Support Analyst to join our team at Dublin Airport. You will provide professional and responsive IT support to customers and end users, taking ownership of tickets from initial logging through to resolution.

This is a customer-focused role requiring strong communication, organisation and problem-solving skills, with the opportunity to develop your technical expertise within a critical airport environment.

Key Responsibilities

Respond to customer calls and emails, accurately log tickets and perform initial fault diagnosis.
Assess and apply the correct priority, SLA and category to each ticket.
Capture clear and comprehensive details of reported issues.
Take ownership of customer tickets and provide regular updates throughout their lifecycle.
Liaise with partners, technical teams and engineers to ensure tickets are accepted and progressed within agreed timescales.
Monitor outstanding tickets and proactively follow up for updates.
Maintain accurate ticket records and ensure issues are progressed through to successful resolution.
Deliver consistently high standards of customer service and contribute to an excellent customer experience.

Skills & Experience

2+ years’ experience in a customer-facing or customer service role.
Good working knowledge of Microsoft Office products.
Strong organisational, troubleshooting and problem-solving skills.
Self-motivated, adaptable and willing to learn new technologies and processes.
Excellent verbal and written communication skills.
Process-driven with the ability to identify opportunities for improvement.
Excellent interpersonal skills and confidence communicating with customers and stakeholders at all levels.
Strong customer-focused approach with the ability to remain calm and professional under pressure.

Shift Pattern

This role supports a critical airport operation and requires flexibility to work the agreed rotating early and late shift pattern.

Candidates must be comfortable working both shifts and understand that operational requirements may occasionally require additional flexibility to maintain service continuity.

Security & Airside Requirements

Due to airport security and airside access requirements, successful candidates must be capable of obtaining and maintaining the required airport security pass.

Applicants must be able to provide a fully verifiable five-year employment, education and address history. Any significant unexplained gaps, or periods that cannot be satisfactorily evidenced through references or supporting documentation, may affect eligibility for airport security clearance and airside access.

Why Join ESP Global Services?

Join a supportive team delivering IT services within a critical airport environment, with opportunities to strengthen your technical expertise, develop your customer-service skills and progress your IT career.

You’ll gain valuable experience supporting a complex operational environment where reliable technology and excellent customer service are essential.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity Employer.

Quick apply

Refine Your Search

communications capture jobs in dublin, d

2nd Line Support Analyst - Dublin Airport

Techno Functional Business Analyst

Finance Data Analyst

Consultant - Cyber Consulting Services

Transmission and Distribution Opportunities

Operational Lessons Learned Manager

Systems Analyst - Investment Management Platform, Charles River Development, Officer

IT Application Support, Senior Analyst (Microsoft Dynamics)

Monitoring Surveyor

Account Sourcing (Procurement) Manager

Head of Search Ads 360, Google Marketing Platform, Google Customer Solutions

Business Applications Manager

Patient Advisor

Packaging Team Leader

UKI Technology Consulting - Technical Analyst, Senior Consultant

Site Logistics Operations Specialist

Account Executive 3 - DACH

Data Transformation Director - Data & AI - Technology Consulting - Advisory

Integration Specialist - ICT Systems and Clinical Integration

Parts Advisor

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