Role Purpose
The Business Applications Manager is responsible for the effective management, optimisation, and continuous improvement of the organisation's business systems. This is a hands-on role, requiring deep understanding of business applications, strong analytical capability, and the ability to translate operational needs into system functionality. Managing a small team of SAP Business One and PowerBI specialists the role leads process mapping, manages applicationrelated projects, and ensures systems support efficient, compliant, and scalable business operations.
You will be working closely with the PMO team and the technical teams to support application upgrades and software implementations where appropriate.
Key Responsibilities
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Serve as the primary owner for divisional or organisational business applications this includes applications such as SAB Business One, Asana, Business Central, PDM etc.
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Configure, maintain, and optimise key systems to meet evolving business needs.
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Work with local teams to troubleshoot system issues, coordinate fixes, and manage escalations with vendors or internal IS teams.
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Ensure systems are secure, stable, and aligned with architecture and governance standards.
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Lead business process analysis, mapping endtoend workflows across functions.
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Identify inefficiencies, gaps, and improvement opportunities.
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Work with stakeholders to redesign processes, embed controls, and ensure alignment with system capabilities.
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Manage the full lifecycle of applicationrelated projects, including upgrades, implementations, integrations, and enhancements.
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Develop project plans, manage risks, allocate resources, and deliver projects on time and within budget.
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Coordinate testing, training, change management, and postimplementation support.
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Provide regular project updates to leadership and stakeholders.
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Act as the bridge between business teams, systems team, and thirdparty vendors.
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Translate business requirements into technical specifications and vice versa.
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Provide user support, training, and knowledge transfer for new or existing system functionality.
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Facilitate user groups, feedback loops, and continuousimprovement sessions.
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Ensure business applications support accurate and consistent data capture.
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Collaborate with data teams to enhance reporting structures and dashboards.
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Work with system owners to resolve data quality issues related to application use.
Essential Skills & Experience
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Hands-on experience managing or supporting business-critical applications (e.g., ERP, CRM, HRIS, WMS, finance or operational systems).
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Strong business process mapping skills using tools such as Visio.
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Proven project management experience (formal qualifications desirable but not required).
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Strong interpersonal and communication skills, with ability to support both technical and nontechnical stakeholders.
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Ability to manage multiple projects simultaneously in a dynamic environment.
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Must be experienced working with and developing small Teams.
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Understanding of data including the hands-on experience with MS SQL T-SQL and SQL DB administration.
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Ability and willingness to travel mainly around Europe for business support is essential.
Desirable Skills & Experience
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Experience in system implementations or major system upgrades.
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Knowledge of integration technologies, APIs, or data flows.
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Familiarity with ITIL processes or digital transformation frameworks.
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Relevant qualifications such as Prince2, Agile, or LEAN/BPM training.
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Exposure to maintaining PHP solutions
Key Behaviours
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Hands-on and proactive; willing to get into the detail of systems and processes.
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Collaborative mindset with strong stakeholder influence skills.
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High attention to detail with structured thinking.
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Customer-focused and passionate about improving user experience.
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Strong sense of ownership and accountability.
