Find Advanced services engineer Jobs in Cork, C

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Senior AI Engineer
Compliance & Risks —Cork, County Cork
- Full-time
- Remote
- AWS
- Communication skills
- Python
Quick apply
Graduate Civil Engineer (Streets) - Cork (2026)
AECOM —Cork, County Cork
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Inside Sales Representative
Trellix —Cork, County Cork
- Sales
- English
- Business development
- Annual leave
Electrical Construction Manager
Leo Lynch —Cork, County Cork
- Full-time
- Microsoft Office
- Organisational skills
- Leadership
Quick apply
4d
Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
21h
Senior Advisor, Data Science - Machine Learning Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Azure
- Doctoral degree
- Computer Science
MEP BIM Lead
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Manufacturing
- Electrical Engineering
9d
Lead Electrical Engineer
Leo Lynch —Cork, County Cork
- Full-time
- Microsoft Office
- Analysis skills
- Construction
Quick apply
7d
Senior Electrical Engineer
PM Group —Cork, County Cork
- Project management
- Electrical Engineering
- Communication skills
Senior Associate Electrical Engineer
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Mentoring
- Manufacturing
9d
Mechanical Construction Manager
Leo Lynch —Cork, County Cork
- Full-time
- Microsoft Office
- Organisational skills
- Construction
Quick apply
4d

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Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

advanced services engineer jobs in cork, c

Level 2 Engineer

Senior AI Engineer

Graduate Civil Engineer (Streets) - Cork (2026)

Inside Sales Representative

Electrical Construction Manager

Solutions Architect – Contact Center (Cloud & AI)

Senior Advisor, Data Science - Machine Learning Engineer

MEP BIM Lead

Lead Electrical Engineer

Senior Electrical Engineer

Senior Associate Electrical Engineer

Mechanical Construction Manager

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