Find Helpdesk support Jobs in Dublin, D

IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
1d
Senior Account Executive, EMEA
Front —Dublin, County Dublin
- €110,000–€155,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
4d
Senior Account Executive, EMEA
Frontapp —Dublin, County Dublin
- €110,000–€155,000 a year
- Overtime
- Sales
- English
- Communication skills
- Annual leave
4d
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Electrical Facilities Technician
Aramark Ireland —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Driving
Quick apply
Property Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€60,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Budgeting
Quick apply
Facilities Fabric Technician, Engineering Services (Trade Qualified)
JLL —Dublin, County Dublin
- Carpentry
- Word processing
- Leaving certificate
Facilities Fabric Technician, Engineering Services (Trade Qualified)
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Carpentry
- Word processing
- Leaving certificate
Quick apply
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
App Support Specialist - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply

Discover related jobs

Based on your search for helpdesk support jobs.

Clinic Receptionist
Vital Wellness —Dublin, County Dublin
Confidence using office software and learning appointment-booking or clinic-management systems. Process payments, issue receipts and assist with billing or…
Quick apply
17h
Onsite Support Engineer
Version 1 —Dublin, County Dublin
Participate in ongoing training and development to stay current with IT trends and technologies. 24 days holiday allowance plus Public Holidays, enhanced…
€35,000–€43,000 a year
Quick apply

I want to receive the latest job alerts for helpdesk support in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near dublin, d

Electrical Technician jobs in Dublin, County Dublin

Property Manager jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Support Specialist jobs in Dublin, County Dublin

IT Manager jobs in Dublin, County Dublin

Facilities Engineer jobs in Dublin, County Dublin

Product Manager jobs in Dublin, County Dublin

Infrastructure Engineer jobs in Dublin, County Dublin

Electrician, Electrical Rct jobs in Dublin, County Dublin

Electrical Technician jobs in Galway, County Galway

Mercy University Hospital, Pharmacy Technician jobs in Cork, County Cork

Electrical Technician jobs in Newmarket On Fergus, County Clare

Hse, Pharmacy Technician jobs in Dublin, County Dublin

Electrical Technician jobs in Drogheda, County Louth

Property Manager jobs in Sandyford, County Dublin

Property Manager jobs in Cork, County Cork

Cleaning Manager jobs in Dublin, County Dublin

Property Manager jobs in County Galway

Production Manager jobs in Dublin, County Dublin

Apprenticeship Estate Agent, Property jobs in Cork, County Cork

IT Manager

Carrolls Irish Gifts -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Power BI
Azure
CCNP
CCNA
Windows
Firewall
WAN
POS
IT
VPN

Full job description

Company overview:

Carroll's Irish Gifts is a 100% Irish owned retail chain of stores established in 1982, that stock leading Irish brands and a wide range of gifts.

We currently carry over 14,000 products across an extensive range of areas including, Irish themed gifts and clothing, Irish jewellery, Aran knitwear clothing and accessories, music and dance, confectionery, plush toys and kitchenware. We also stock a selection of big Irish brands including Guinness licensed product, Newbridge Silverware, and Solvar Jewellery amongst others.

Carroll's Irish Gifts currently have 20 stores nationwide in prime high-street locations, employing over 350 people along with a number of online sales platforms. We are a certified "Great Place to Work" with continuous cultural growth and improvement.

Role overview:

Own, operate, and continuously improve Carroll's end to end IT environment across Stores, Support Office, Warehouse, and eCommerce. Lead day to day operations, incident response, vendor/Software relationships, and the application stack, ensuring secure, stable, and scalable services that keep tills ringing and online sales flowing.

Key Responsibilities

1) Operations & Support

Run daily IT operations: supervise helpdesk queues, ticket SLAs, hardware lifecycle, patching, asset management (HQ, warehouse, stores).
Ensure high availability for POS, label printers/scanners, back office PCs, store Wi Fi, and local peripherals.
Own incident response playbooks; coordinate fixes across MSPs, store staff, and internal teams with clear comms and timely resolution.

2) Network, Security & Infrastructure

Administer and harden VPNs, firewalls, network segmentation, SD WAN/site links, and Wi Fi (guest vs. staff).
Monitor and tune performance (latency, bandwidth, uptime) and remediate network issues proactively.
Maintain identity/access (AAD/M365), endpoint security, MFA, conditional access; lead vulnerability remediation with MSPs.
Define and test Backup & Disaster Recovery (RPO/RTO) for servers, SaaS/data sources, and store systems; conduct failover drills.

3) Applications & Data

Own the Microsoft Business Central environment (users, roles/permissions, change/test/upgrade cycles) and integrations with POS, inventory, and finance.
Govern Power BI workspaces, data refreshes, gateway/config, and dashboard standards for operational and commercial reporting.
Coordinate Shopify administration (themes/apps, payment/shipping settings, security), and API/integration health with ERP, PIM, and marketing tools.
Manage release/change processes across the stack with staged testing (sandbox pilot store estate rollout).

4) Vendor & Supplier Management

Act as primary point of contact for MSPs, POS vendors, telco/ISP, security providers, and SaaS partners; negotiate SLAs, monitor performance, and drive continual service improvement.
Maintain a living catalogue of services, contracts, renewals, and costs; deliver quarterly reviews and cost saving initiatives.

5) Compliance & Risk

Ensure GDPR compliance in data handling/storage; partner with Finance/HR on retention and subject rights.
Oversee PCI DSS controls across POS/payments; lead remediation from audit findings.
Maintain policy set: acceptable use, access control, incident, backup, DR, and store opening/closing IT checklists.

6) Projects & Continuous Improvement

Plan and deliver store openings/refreshes (network, POS, signage, peripherals).
Drive network refreshes, Wi Fi upgrades, POS rollouts, and ERP/eCommerce enhancements; manage budgets, timelines, and stakeholder comms.
Establish KPIs (availability, MTTR, SLA attainment, cost per ticket) and publish monthly service reports.
Manage 3rd party vendors for setup and ongoing operation of our planned Dublin Visitor experience.

Skills & Experience

7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi site environment.
Strong hands on experience with firewalls/VPNs, switching/Wi Fi, Windows endpoints/servers, Azure AD/M365.
Practical admin experience with Microsoft Business Central, Power BI, and Shopify (plus common retail POS platforms).
Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations.
Solid grasp of backup/DR, security hardening, and compliance (GDPR, PCI DSS).
Excellent communication with non technical stakeholders; calm under pressure during incidents.

Qualifications (nice to have)

Microsoft certifications (Azure/365/Business Central/Power Platform).
Network/security certs (e.g., CCNA/CCNP, Fortinet NSE, CompTIA Security+).
ITIL Foundation; project management exposure (Agile/Prince2).

Attributes

Ownership mindset; proactive and pragmatic problem solver.
Service oriented with a focus on store operations uptime and eCommerce conversion.
Comfortable rolling up sleeves while setting standards and guiding partners.

Quick apply

Refine Your Search

helpdesk support jobs in dublin, d

IT Manager

Senior Account Executive, EMEA

Senior Account Executive, EMEA

Product Manager

Electrical Facilities Technician

Property Manager

Facilities Fabric Technician, Engineering Services (Trade Qualified)

Facilities Fabric Technician, Engineering Services (Trade Qualified)

Engineering Manager, AI Models Infrastructure

App Support Specialist - Entry Level

Discover related jobs

I want to receive the latest job alerts for helpdesk support in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected