JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
What this job involves:
This position reports to the Hard Services Lead and is responsible for managing day-to-day helpdesk requests, reactive moves, and churns while demonstrating high-level security awareness and knowledge of emergency evacuation procedures. You will handle operational expertise including trouble ticket responses, IT equipment setup assistance, and small works covering painting, plumbing, electrical, and carpentry tasks. This role contributes to JLL's business objectives by ensuring efficient building operations, maintaining health and safety compliance, and supporting the facilities team to deliver excellent service that enhances client satisfaction and operational continuity.
What your day-to-day will look like:
Handle helpdesk requests and answer trouble tickets while assisting IT support with new hire equipment setup on desks
Perform small works including painting, locks, handles, door closers, plumbing, electrical, carpentry, deliveries, and collections
Complete general janitorial duties including unblocking toilets, rubbish removal, and replacing defective light bulbs
Manage internal moves and churns while understanding and complying with site health and safety requirements at all times
Wear suitable PPE where required and understand all risks associated with undertaken tasks while carrying out relevant risk assessments
Conduct building fabric audits and support BOC and facilities team while maintaining BMS/system knowledge
Collate monthly utility meter readings and assist security personnel on occasion as needed.
Required Qualifications:
Minimum 3 years of experience including good DIY skills with some carpentry skills and basic electrical knowledge
Minimum leaving certificate education with problem-solving and decision-making abilities
Excellent verbal and written communication skills with spreadsheet and word processing proficiency
Customer-focused approach with assertive communication style and cultural awareness and sensitivity
Experience dealing with helpdesk requests and trouble ticket systems
Understanding of health and safety requirements with ability to work safely and carry out risk assessments
Knowledge of PPE requirements and emergency evacuation procedures.
Preferred Qualifications:
Licensed building technician certification or relevant trade qualifications
Experience with BMS (Building Management Systems) and utility management
Background in facilities management or building operations environments
Knowledge of internal moves and churn processes in corporate settings
Experience with building fabric audits and maintenance procedures
Understanding of IT equipment setup and support processes
Familiarity with security procedures and protocols.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
