ABOUT VITAL WELLNESS
Vital Wellness is a new wellness business preparing to open in Dublin. Although the brand is new, the team behind it brings many years of hands-on experience in wellness, client care and day-to-day clinic operations.
We are creating a calm, professional and welcoming environment where every client feels valued and well cared for from the moment they arrive.
POSITION OVERVIEW
We are looking for a friendly, organised and client-focused Clinic Receptionist to join our Dublin team.
As the first point of contact for our clients, you will play an important role in creating a positive experience and helping the clinic run smoothly. The position involves providing excellent customer service, coordinating appointments and supporting the team with administrative duties.
This role is ideal for someone who enjoys helping people, communicates clearly and has a genuine interest in health and wellness.
KEY RESPONSIBILITIES
- Welcome clients and create a warm, calm and professional first impression.
- Manage appointments and support the efficient use of treatment rooms and practitioners’ time.
- Answer phone calls, respond to emails and handle client enquiries promptly and professionally.
- Maintain accurate and confidential client records in accordance with GDPR requirements.
- Process payments, issue receipts and assist with billing or insurance administration where required.
- Keep the reception area, waiting areas and other client-facing spaces tidy, stocked and welcoming.
- Assist practitioners and other team members with general administrative duties.
- Provide clients with clear information about treatments, wellness programmes and special offers.
- Order supplies, manage client forms and support the smooth day-to-day operation of the clinic.
QUALIFICATIONS AND SKILLS
- Previous experience in reception, front desk, hospitality, retail or another customer-facing role is preferred.
- Experience in a healthcare, beauty or wellness environment would be an advantage.
- Excellent spoken and written English.
- Friendly, approachable and professional communication skills.
- Strong organisational skills and the ability to manage several tasks at the same time.
- Confidence using office software and learning appointment-booking or clinic-management systems.
- Strong attention to detail when handling appointments, payments and confidential information.
- A dependable, positive and team-oriented attitude.
- Mandarin or another additional language would be an advantage but is not essential.
WHAT WE OFFER
- Competitive pay based on experience.
- Monthly bonus and tips where applicable.
- Training and professional development in holistic health and wellness.
- The opportunity to help shape the client experience of a new wellness business from the beginning.
- A supportive working environment led by a team with many years of industry experience.
- Employee discounts on treatments and services.
- Company events and team activities.
SCHEDULE
- Day shifts
- Monday to Friday
- Weekend availability
HOW TO APPLY
Please send your CV and a short cover letter outlining your relevant experience to: [email protected]
Alternatively, please contact: 087 281 3228
Please use the following email subject line: Clinic Receptionist Application - Dublin
Work Location: In person
