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Customer Success Agent
Lanas Healthcare Technology Ltd —County Cork
- Patient care
- Communication skills
- Annual leave
- Work from home
Quick apply
19h
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Customer Success Agent

Lanas Healthcare Technology Ltd
County Cork

Quick apply

Job details

19 hours ago

Benefits

Annual leave
Company pension
Work from home
Employee assistance program

Qualifications

Patient care
Communication skills

Full job description

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

Position:

Lanas have an exciting opportunity for a Customer Success Agent to join our busy Customer Services Team, supporting our Epic Solutions product.

To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic IT environment. This is an excellent, exciting opportunity to excel your career in a fast paced, rapidly expanding, global company.

This role will report directly to the Customer Success Manager.

Responsibilities include but are not limited to:

To identify, resolve, log and follow up all client queries at all levels of support.
Working on the Epic Solutions Support Team troubleshooting our in-house developed software for care homes over the phone or via Remote Dial In.
Troubleshooting hardware problems e.g., PCs/Printers/Networks/Scanners.
Working with other colleagues on the team to help resolve customer issues.
Testing new versions of the software and leasing with the Development Department to report any potential issues found.
Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.

Requirements:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

Both graduates and experienced candidates welcome.
You must be able to multi-task and have excellent communication and keyboard skills
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude
Highly motivated
Professional approach

Other information:

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

Company matched pension scheme.
22 days annual leave, increasing yearly up to 26 days.
Paternity & Maternity benefits.
Flexible working/work from home opportunities.
2 paid CSR Volunteering/Charity Days per year.
1 Wellbeing Day per year.
Full access to our Employee Assistance Programme.
Regular wellbeing supports and webinars.
Annual leave purchase scheme.
Working abroad opportunities – 20 working days per year.

Lanas is an equal opportunities employer

Quick apply

Refine Your Search

admin work from home jobs

Customer Success Agent

Event Coordinator (Part-Time)

Field Service Engineer - Dublin, Republic of Ireland

Senior Engineering Manager - Team Billing

Logistics & Product Support Specialist

Staff Product Manager - Mobile - 100% Remote - EMEA

STORE DIRECTOR (40 Hours, Henry St.)

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