Find Guest relations Jobs in Dublin, D

Guest Relations Manager
Anantara —Dublin, County Dublin
- Full-time
- Hotel
Quick apply
Guest Relations Manager - Full Time - Anantara The Marker Dublin
Minor Hotels Europe & Americas —Dublin, County Dublin
- Hotel
Quick apply
Guest Relations Porter (Valet Parking)
Dalata —DUBLIN 2, County Dublin
- Part-time
- English
- Hotel
- Communication skills
- Employee assistance program
Quick apply
Meeting & Events Executive
Glenview Hotel —Greystones, County Wicklow
- From €30,000 a year
- Full-time
- Sales
- Customer service
- English
- Gym membership
Quick apply
People & Culture Officer
Fairmont Carton House —Maynooth, County Kildare
- Full-time
- Hospitality
- Microsoft Office
- No degree
- Free parking
- Annual leave
Quick apply
14d
Night Porter
Dalata —DUBLIN 1, County Dublin
- Part-time
- English
- Hotel
- No degree
- Employee assistance program
Quick apply
1d
Accommodation Assistant
The Address Citywest —Dublin, County Dublin
- Part-time
Quick apply
Front of House Event Supervisor
Heyday —Dublin, County Dublin
- €16–€18 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
8d
Guest Experience & Quality Officer (m/f/d)
Goodtime International Entertainment —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Assistant Night Manager
Dalata —DUBLIN 18, County Dublin
- Full-time
- Hospitality
- Hotel
- No degree
- Employee assistance program
Quick apply
Night Supervisor
Dalata —DUBLIN 1, County Dublin
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance program
Quick apply
4d
AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Italian Restaurant Supervisor
Aperitivo Cicchetti —Dublin, County Dublin
- €16.50–€17.15 an hour
- Weekend availability
- Customer service
- English
- Supervising experience
- Employee discount
- Sick pay
Quick apply
4d
Experience WaitstaffVIP Hospitality & Brand Ambassador (Host / Senior Wait Staff)
Heyday —Dublin, County Dublin
- €14.50–€15.00 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
8d
Corporate Sales Executive
Mespil Hotel —Dublin, County Dublin
- Full-time
- Sales
- Hotel
- Front desk
- Employee assistance program
- Referral programme
Quick apply
Tourism & Operations Internship
Indie Campers —Dublin, County Dublin
- Customer service
- English
- Business
Quick apply
5d
Assistant Front Office Manager
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Head Hotel Concierge
The Merrion Hotel —Dublin, County Dublin
- Full-time
- English
- Hotel
- Employee assistance program
- Employee discount
Food & Beverage Manager
Dalata —DUBLIN 22, County Dublin
- Full-time
- Hospitality
- English
- Hotel
- Employee assistance program
Quick apply
3d
Café Manager
Avoca —Dunboyne, County Meath
- Full-time
- No degree
- Annual leave
- Employee assistance program
Quick apply

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Guest Relations Manager

Anantara -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Thai

Full job description

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

Job Description

Specific Duties

To drive quality for the hotel
To carry out two audits per shift to ensure LHQA is achieved by all team members.
To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
To prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
To cover MOD shifts when needed.
To answer all guest feedback/surveys and responses in timely manner within 24 hours.
To act immediately on in stay surveys and respond to guests.
To deal with and follow on guest complaints and issues and prevent them for future.
Manage all VIP requests.
To regularly follow and update MOD gameplan.

Management responsibilities

To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
To deliver excellent care to our guests;
To ensure that the ambience in departments (lights, music and temperature) are controlled;
To report defective materials and equipment to the appropriate departments;
Ensure that all new initiatives are implemented in the agreed time frame;
To ensure a consistently high level of security is well maintained throughout the Hotel;
To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent
reoccurrences;
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
To provide support where necessary in other areas of the Hotel; Drives business results through revenue growth and cost savings efficiency.

Knowledge of Thai culture will be valued

Must also currently have the right to work Full time in Ireland / EU.

Qualifications

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.

Must also currently have the right to work Full time in Ireland / EU.

Additional Information

Quick apply

Refine Your Search

guest relations jobs in dublin, d

Guest Relations Manager

Guest Relations Manager - Full Time - Anantara The Marker Dublin

Guest Relations Porter (Valet Parking)

Meeting & Events Executive

People & Culture Officer

Night Porter

Accommodation Assistant

Front of House Event Supervisor

Guest Experience & Quality Officer (m/f/d)

Assistant Night Manager

Night Supervisor

AsstMgr-Front Office I

Italian Restaurant Supervisor

Experience WaitstaffVIP Hospitality & Brand Ambassador (Host / Senior Wait Staff)

Corporate Sales Executive

Tourism & Operations Internship

Assistant Front Office Manager

Head Hotel Concierge

Food & Beverage Manager

Café Manager

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