Find Analysis systems Jobs in Whitehall, D

Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
Data & Reporting Analyst
Eirgrid —Dublin, County Dublin
- Microsoft Excel
- Data analysis skills
- Business
Quick apply
3d
Asset Management Data Analyst (IBM Maximo)
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- SQL
- Annual leave
Quick apply
8d
Finance Data Analyst
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
Quick apply
Junior/Intermediate Quantity Surveyor
SHCL —Dublin, County Dublin
- €45,000–€75,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Contracts
- Work from home
Quick apply
6d
Business Process & Improvement Analyst – Billing & Collections
Yuno Energy —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- SQL
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
Systems Analyst - Investment Management Platform, Charles River Development, Officer
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
6d
Transformation Business Analyst
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
Digital Transformation Business Analyst
FedEx EU —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Analysis skills
- Employee assistance program
3d
Deskside Support Dublin
Cognizant —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Customer service
- Windows
4d
Junior Associate - Investment Risk
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
Quick apply
3d
Intelligence Analyst, Global Trend Detection - Trust & Safety
TikTok —Dublin, County Dublin
- Social media management
- SQL
- Presentation skills
13d
Deskside Engineer L2
Auxilion Ireland —Dublin, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
Quality & Training Specialist - Turkish Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
Transaction Specialist ( 12 Months Agency Contract )
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
11d
Data Analyst
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- Analysis skills
Quick apply
Logistics Specialist ( 18 Months Fixed Term )
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Excel
- Business
Labour Exploitation Caseworker
migrant rights centre ireland —DUBLIN 1, County Dublin
- €43,000–€53,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Wellness program
- Work from home
Quick apply
3h
Front Office Operations Analyst I, ETF & Index Equity EMEA
Invesco —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
- Annual leave
- Life insurance
Product Manager
Gowan Auto —Citywest, County Dublin
- €60,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- IT
- Employee assistance program
- Employee discount
Quick apply

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Service Desk Engineer

Medica
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Qualifications

Telephony
Azure
Operating systems
Windows
DHCP
IT support
Scripting
DNS
SharePoint
ServiceNow
TCP/IP
PowerShell
Active Directory
Intune
VPN

Full job description

Position Overview

The Service Desk Engineer is responsible for delivering high-quality 1st and 2nd line technical support to Medica Ireland, ensuring excellent customer service and timely resolution of incidents and service requests.

The role supports and maintains end-user technology, Microsoft 365 services, Microsoft Entra ID, endpoint devices, IT asset management processes, and user lifecycle management activities. The successful candidate will act as a key point of contact for employees, radiologists, radiographers, clients, and third-party suppliers, ensuring IT services are delivered in line with agreed SLAs and industry best practice.

Key Responsibilities

Service Desk and Technical Support

Provide prompt, professional, and customer-focused support for incidents, requests, and queries.

Own tickets from initial logging through to closure, ensuring regular communication and updates to users.

Diagnose and resolve hardware, software, networking, Microsoft 365, printing, telephony, and application issues.

Escalate incidents appropriately while retaining ownership until resolution.

Meet agreed Service Level Agreements and Key Performance Indicators.

Identify recurring issues and contribute to repeat problem analysis, root cause analysis, and permanent resolution activities.

Create and maintain knowledge articles, user support guides, and technical documentation.

Microsoft 365 and Identity Management

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and related services.

Manage Microsoft Entra ID user accounts, groups, licences, roles, and access permissions.

Support Multi-Factor Authentication, Conditional Access, Self-Service Password Reset, and identity-related services.

Assist with Microsoft Intune and endpoint management activities where required.

Support user access reviews and security governance activities.

User Lifecycle Management

Manage Joiner, Mover and Leaver processes in accordance with documented procedures.

Provision, modify, and decommission user accounts across business systems.

Ensure appropriate access rights are assigned, changed, and removed in a timely manner.

Maintain audit records relating to user access, onboarding, role changes, and leavers.

Work closely with HR, line managers, and system owners to ensure accurate and compliant user onboarding and offboarding.

Asset Management

Maintain accurate IT asset records within the Asset Management platform.

Manage the lifecycle of IT assets from procurement through deployment, support, return, and disposal.

Track equipment allocations, returns, replacements, and disposals.

Participate in regular asset audits and reconciliation activities.

Ensure hardware and software inventories remain accurate and compliant.

Support procurement activities and liaise with third-party suppliers where required.

Infrastructure and Application Support

Support desktop, laptop, mobile device, peripheral and workstation deployments.

Deploy and maintain operating systems, software packages, standard builds, and security updates.

Assist in maintaining servers, storage, networking, cloud services, and backup verification activities where required.

Support system monitoring, routine maintenance, and operational checks.

Assist with technical troubleshooting relating to RIS, PACS and other clinical or operational applications.
Participate in system upgrades, migrations, technical projects, and service transition activities

Security, Compliance and Governance

Follow established IT security policies, procedures, standards, and audit requirements.

Assist with patch management, vulnerability remediation, and endpoint security activities.

Support user access reviews, security monitoring, and compliance evidence gathering.

Identify potential security risks and escalate appropriately.

Maintain compliance with data protection, confidentiality, information security and healthcare governance requirements.

Documentation and Continuous Improvement

Maintain accurate technical documentation, procedures, records, and support guides.

Contribute to process improvements, service improvements, and operational efficiencies.

Identify opportunities for automation, standardisation, and self-service capabilities.

Participate in regular team meetings, service reviews, and improvement initiatives.

Support the development and maintenance of IT Service Management processes aligned to ITIL best practice.

Essential

Minimum 2 years' experience in a Service Desk, IT Support, or End User Computing role.

Experience supporting Microsoft 365 environments.

Experience administering Microsoft Entra ID, previously Azure Active Directory.

Experience managing Joiner, Mover and Leaver processes.

Experience maintaining IT asset registers and supporting asset audits.

Experience working with IT Service Management platforms such as Freshservice, ServiceNow or ManageEngine.

Strong troubleshooting skills across desktop, laptop, mobile and peripheral technologies.
Knowledge of Windows 10/11 operating systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies

Desirable

Experience with Microsoft Intune and Endpoint Manager.

Experience supporting Microsoft Teams Voice and collaboration technologies.

Knowledge of Active Directory and Group Policy.

Familiarity with PowerShell scripting and automation.

Experience working within a healthcare, regulated, audited, or highly secure environment.

ITIL Foundation certification.
Microsoft certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Modern Desktop Administrator, or Endpoint Administrator

Quick apply

Refine Your Search

analysis systems jobs in whitehall, d

Service Desk Engineer

Data & Reporting Analyst

Asset Management Data Analyst (IBM Maximo)

Finance Data Analyst

Junior/Intermediate Quantity Surveyor

Business Process & Improvement Analyst – Billing & Collections

Systems Analyst - Investment Management Platform, Charles River Development, Officer

Transformation Business Analyst

Digital Transformation Business Analyst

Deskside Support Dublin

Junior Associate - Investment Risk

Intelligence Analyst, Global Trend Detection - Trust & Safety

Deskside Engineer L2

Quality & Training Specialist - Turkish Speaker, Video Safety Operations (Dublin)

Transaction Specialist ( 12 Months Agency Contract )

Data Analyst

Logistics Specialist ( 18 Months Fixed Term )

Labour Exploitation Caseworker

Front Office Operations Analyst I, ETF & Index Equity EMEA

Product Manager

I want to receive the latest job alerts for analysis systems in whitehall, d

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