Find – level 2 Jobs in North Dublin, D

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Junior Reporting Analyst
Prime Street —DUBLIN 8, County Dublin
- €35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Quick apply
6d
Social Care Administrator
Nua Healthcare —Gormanston, County Meath
- Part-time
- Microsoft Office
- Administrative experience
- No degree
- Employee assistance program
Data Centre Shift Technician (Critical Facilities)
Datalec Precision Installations —North Dublin, County Dublin
- Weekend availability
- Engineering
- Microsoft Office
- Bachelor's degree
Quick apply
Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey IRL —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Quick apply
Business Analyst
Elwood Roberts —Dublin, County Dublin
- €40,000–€60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Quick apply
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Clerical Officer Grade III
RIAM —Dublin, County Dublin
- €31,935 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
13d
Digital Marketing Coordinator
Esri Ireland —Clonee, County Meath
- €35,000–€40,000 a year
- Full-time
- Hybrid work
- Marketing
- Profit sharing
- Wellness program
Quick apply
14d
CMMS Maximo Administrator
Apleona Ireland —Dublin, County Dublin
- €40,000–€48,000 a year
- Full-time
- Customer service
- Engineering
- Analysis skills
Quick apply
Insurance Underwriter
NBS Commercial Ltd —Dublin, County Dublin
- Up to €50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Store discount
- Wellness program
Quick apply
8d
Patient Dispatch Controller
Emergency, Fire & Safety Training —Leixlip, County Kildare
- From €35,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
14d
Junior Research Analyst
Savills Ireland —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Ukrainian Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Support Desk Engineer
Ding —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
Irish Audio Transcription & Quality Reviewer
Lifted, an Upwork Company™ —Dublin, County Dublin
- Remote
Quick apply
Senior Executive & Project Administrator
Eterna International Limited —DUBLIN 2, County Dublin
- From €55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
IT Helpdesk Support
Perigord Life Science Solutions —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Hybrid work
- Computer Science
- Windows
- Analysis skills
- Employee assistance program
- Sick pay
Quick apply
Validation Specialist
PCI Pharma Services —Stamullin, County Meath
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Ecommerce Executive
Home Store + More —DUBLIN 12, County Dublin
- €27,500–€34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- In-person
- Store discount
- Work from home
Quick apply

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ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1 -
Dublin, County Dublin

Quick apply

Job details

Full-time
€35,000–€43,000 a year

Benefits

Bike to work scheme
Employee assistance program
Employee discount
Gym membership

Qualifications

Microsoft Windows Server
Azure
Oracle
Customer service
Windows
Microsoft Office
AWS
Analysis skills
IT support
ServiceNow
IT
Linux
Communication skills
Active Directory

Full job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

Role Summary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst.

As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.

The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.

Key Responsibilities:

Serve as the first point of contact for technical support via phone, email, or chat.
Log and manage incidents, service requests, and queries in the ticketing system.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
Escalate unresolved issues to higher support levels or specialized teams as needed.
Provide support for user account management, such as password resets and access requests.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Collaborate with other IT teams to address complex or recurring problems.
Participate in IT projects, such as system upgrades or deployments, when required.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Monitor and manage system alerts to address potential issues before they escalate.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

Minimum of 2-5 years of experience in IT support
Experience in a service desk support role.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support
Technical proficiency in Windows Server and Linux (preferable) operating systems.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits - Salary €35,000 - €43,000

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo

Quick apply

Refine Your Search

– level 2 jobs in north dublin, d

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Junior Reporting Analyst

Social Care Administrator

Data Centre Shift Technician (Critical Facilities)

Lounge Host - Aer Lingus Lounge Dublin Airport

Business Analyst

Data and AI Analyst

Clerical Officer Grade III

Digital Marketing Coordinator

CMMS Maximo Administrator

Insurance Underwriter

Patient Dispatch Controller

Junior Research Analyst

Ukrainian Speaking Quality & Policy Expert

Support Desk Engineer

Irish Audio Transcription & Quality Reviewer

Senior Executive & Project Administrator

IT Helpdesk Support

Validation Specialist

Ecommerce Executive

I want to receive the latest job alerts for – level 2 in north dublin, d

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