Find Service delivery manager Jobs in Dublin County Dublin

Senior Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€80,000 a year
- Full-time
- Hybrid work
- Oracle
- English
- AWS
- Employee assistance program
- Employee discount
Quick apply
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Senior Service Delivery Manager
Tesco Ireland —Dún Laoghaire, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
12d
Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Operations Manager
Ground Control —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- Leadership
- Annual leave
- Life insurance
Quick apply
Service Delivery Manager - Dublin
Version 1 —Dublin, County Dublin
- €70,000–€80,000 a year
- Full-time
- Hybrid work
- Oracle
- Management
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Area Manager - Ireland
Mountain Warehouse —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
Facilities Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
4d
Client Service Manager
Liberty Living Homecare —Dublin, County Dublin
- €38,000–€45,000 a year
- Weekend availability
- English
- No degree
- Higher certificate
Quick apply
9d
Service Operations Manager
Ideal Fire Ltd —Park West, County Dublin
- Full-time
- Microsoft Office
- Contracts
- Communication skills
- Employee assistance program
Quick apply
Service Delivery Manager
Woodie's —Dublin, County Dublin
- Hybrid work
- Management
- Continuous improvement
- IT
Delivery Van Driver (fulltime)
Odyssey Bathrooms —South Dublin, County Dublin
- €18–€25 an hour
- 8 hour shift
- English
- Plumbing
- Driving
- Annual leave
- Sick pay
Quick apply
2d
Duty Manager - Carrickmines
Smyths Toys —Carrickmines, County Dublin
- From €37,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
Senior Field Service Operations Manager
Applied Materials —Leixlip, County Kildare
- €76,800–€105,600 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Delivery Program Manager
Google —Dublin, County Dublin
- €92,000–€94,000 a year
- Full-time
- Bachelor's degree
- No degree
- Construction experience
Junior Project Manager
Yellowcom —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- No degree
- Communication skills
- Time management
- Employee discount
Quick apply
9d
Contract Manager- Technical
BidvestNoonan —Swords, County Dublin
- €70,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Service Delivery Manager
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Analysis skills
Quick apply
Hospitality Manager - The Convention Centre Dublin
Levy —Dublin, County Dublin
- €45,000 a year
- Full-time
- Hospitality
- Budgeting
- Communication skills
- Annual leave
- Employee assistance program

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Senior Service Delivery Manager

Version 1 -
Dublin, County Dublin

Quick apply

Job details

Full-time
€70,000–€80,000 a year

Benefits

Bike to work scheme
Employee assistance program
Employee discount
Gym membership

Qualifications

Oracle
English
AWS
Analysis skills
Customer relationship management
Mentoring
Forecasting
Budgeting
Leadership
Financial acumen
Negotiation

Full job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

As a Senior Service Delivery Manager, you will be responsible for leading strategic client relationships and ensuring the successful delivery of high-quality services across a portfolio of accounts. Acting as a trusted advisor to customers, you will work closely with senior stakeholders, the wider Service Delivery team, Technical Consultants, and business leadership to drive service excellence, customer satisfaction, operational effectiveness, and business growth.

You will play a key role in governance, financial oversight, risk management, service improvement, and the identification of opportunities to expand and strengthen customer partnerships.

Roles & Responsibilities

Strategic Client Management: Develop and maintain strong relationships with key customer stakeholders, acting as the primary escalation and governance point of contact.
Service Reporting & Governance: Own the production and presentation of customer-facing and internal service reports, providing insights, recommendations, and performance trends.
Executive Service Reviews: Lead regular service and governance reviews with customers, ensuring service performance aligns with contractual obligations and business objectives.
Customer Success & Escalation Management: Proactively manage escalations, service issues, risks, and customer requirements, ensuring timely resolution and stakeholder communication.
Financial Management: Oversee invoicing, account profitability, and commercial performance across assigned accounts.
Forecasting & Commercial Oversight: Lead monthly forecasting activities for revenue and project costs, identifying risks, opportunities, and corrective actions to achieve financial targets.
Compliance & Best Practice: Ensure adherence to ISO20000 standards, ITIL best practices, and organisational governance requirements.
Continual Service Improvement: Drive service improvement initiatives, leveraging customer feedback, performance metrics, and industry best practices to enhance service delivery.
Risk & Business Continuity Management: Identify, assess, and mitigate operational and business risks while ensuring robust business continuity plans are maintained.
Customer Satisfaction: Take ownership of customer satisfaction metrics, developing and implementing action plans to drive continuous improvement.
Business Development & Growth: Identify and cultivate opportunities for additional services, projects, and strategic engagements within existing customer accounts.
Leadership & Mentoring: Provide guidance and mentorship to Service Delivery Managers and wider team members, promoting best practice and professional development.

Qualifications

Qualifications, Essential Skills & Experience

Experience: 10+ years of experience in Service Delivery Management, with a proven track record of managing complex customer environments and strategic accounts.
Language: Fluent English, both written and spoken.
Stakeholder Management: Ability to engage and influence senior business and technical stakeholders both internally and externally.
Communication: Excellent verbal, written, presentation, and negotiation skills.
Customer Relationship Management: Strong background in customer engagement, service governance, and executive stakeholder management.
Analytical Skills: Highly developed analytical and problem-solving capabilities with a data-driven approach to decision making.
Revenue Growth: Demonstrated success in identifying, developing, and securing revenue-generating opportunities within existing accounts.
Financial Acumen: Strong experience managing account financials, including forecasting, budgeting, invoicing, and profitability management.
Process & Governance: Proven ability to operate effectively within a process-driven, service-oriented environment.
Leadership: Experience leading cross-functional teams and mentoring colleagues to deliver exceptional customer outcomes.
Initiative: Self-motivated and capable of independently driving priorities, managing competing demands, and escalating appropriately.
Teamwork: Collaborative team player with a strong customer-centric mindset.
ITIL Expertise: ITIL v4 Certified with strong practical experience across Service Design, Service Transition, Service Operations, and Continual Service Improvement.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Salary Range: €70,000 - €80,000
Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at [email protected]. We will consider all requests carefully, respectfully and confidentially.

#LI-EB1 #LI-Hybrid

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Refine Your Search

service delivery manager jobs in dublin county dublin

Senior Service Delivery Manager

Service Delivery Manager

Senior Service Delivery Manager

Client Service Manager - CPM Ireland

Operations Manager

Service Delivery Manager - Dublin

Delivery Manager

Area Manager - Ireland

Facilities Manager

Client Service Manager

Service Operations Manager

Service Delivery Manager

Delivery Van Driver (fulltime)

Duty Manager - Carrickmines

Senior Field Service Operations Manager

Delivery Program Manager

Junior Project Manager

Contract Manager- Technical

Service Delivery Manager

Hospitality Manager - The Convention Centre Dublin

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