Find Head of it Jobs in Dublin 2, D

Head of Global Onboarding Operations
Phorest —DUBLIN 1, County Dublin
- Remote
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Technology & AI, APAC, Europe and ESS
AXA —DUBLIN 1, County Dublin
- Conflict management
- Agile
- AI
Head of Digital Transformation & ICT
Inland Fisheries Ireland —Citywest, County Dublin
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Annual leave
Quick apply
7d
Operational Manager – Operations & Compliance
The Little Peter After School —Donabate, County Dublin
- €37,607.62–€45,023.20 a year
- Full-time
- Bilingual
- Spanish
- Childcare
- Sick pay
Quick apply
6d
Technical Customer Success Manager
Modash —Dublin, County Dublin
- €60,000–€90,000 a year
- Full-time
- Remote
- SQL
- Marketing
- Annual leave
Quick apply
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
Sales & Customer Operations Co-ordinator Role
SMC Group —DUBLIN 17, County Dublin
- €38,000–€43,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Head of Finance
TandemEQ on behalf of Client Company —Dublin, County Dublin
- €85,000–€95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Budgeting
- Work from home
- Employee assistance program
Quick apply
9d
Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Head of Engineering (Europe, 100% remote)
LimeFlight —Dublin, County Dublin
- Full-time
- Remote
- Azure
- English
- Bachelor's degree
National Account Executive
Nestlé —DUBLIN 24, County Dublin
- €35,000–€38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
9d
Senior Program Manager / Program Director
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
8d
Senior IT Internal Auditor
Sumup —Dublin, County Dublin
- English
- IT
- Annual leave
- Gym membership
Head of Product (Fraud)
Revolut —Dublin, County Dublin
- €9,600–€10,600 a month
- Full-time
- Remote
- No degree
- Product management
- AI
Head of Deal Desk - International
Anthropic —Dublin, County Dublin
- €295,000 a year
- Bachelor's degree
- AI
- Communication skills
Patient Travel Services & Systems Manager
Irish Cancer Society —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Research
- Project management
- Annual leave
- Employee assistance program
Quick apply
4116: Creative Design Associate Manager
Accenture —Dublin, County Dublin
- Full-time
- Communication skills
Commercial Negotiation and Execution - Analyst Transaction Support
SMBC Aviation Capital —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- English
Kitchen Team Member - Millennium Walk
Mad Egg Company Group —DUBLIN 1, County Dublin
- €14.35 an hour
- Part-time
- Food service experience
- Restaurant experience
- Kitchen experience
- Store discount
- Flexitime
Quick apply
1d
Contact Centre Agent- Part Time-1
Europcar —Dublin, County Dublin
- Part-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance program

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Head of Global Onboarding Operations

Phorest -
DUBLIN 1, County Dublin

Quick apply

Job details

Permanent

Qualifications

Analysis skills
SaaS
Leadership
Communication skills

Full job description

The Opportunity

We're looking for a Head of Global Onboarding Operations to join our Global Operations team and own the health, performance, and future evolution of our global onboarding experience.

As the Head of Global Onboarding Operations, you'll be responsible for ensuring every new customer receives a consistent, efficient, and value-driven onboarding journey, regardless of region. Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to improve customer outcomes, operational efficiency, and commercial performance through data, customer insights, trend analysis, and strategic initiatives.

Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue Operations, Enablement, and Engineering, you'll shape the future of onboarding by creating scalable global processes, optimising tooling, and influencing the product roadmap. Success in this role is measured not just by how onboarding performs today, but by how you continually improve it for tomorrow.

If you're a strategic, customer-obsessed leader who enjoys solving complex operational challenges and delivering measurable business impact, we'd love to hear from you.

What You’ll Do

Strategic Enablement & Revenue Impact: Lead the four core pillars of the onboarding domain — Measure performance through metrics, Understand root causes and trends, Improve customer adoption and time-to-value, and Influence the future onboarding experience across Product and Operations.
Process Optimisation: Design, improve, and standardise onboarding processes across regions. You will create scalable workflows, frameworks, documentation, and governance models to eliminate inefficiencies, build team productivity, and balance global consistency with local market nuances.
Tooling & Systems Ownership: Own and optimize the onboarding tooling stack so teams operate effectively at scale. You'll partner with Operations, Product, Data, and Engineering to enhance system capabilities, reduce manual effort, improve visibility into customer health, and automate workflows.
People Leadership: Lead, coach, and develop a high-performing team in alignment with Phorest’s values.
Cross-Functional Collaboration: Act as a key partner across Onboarding, Customer Success, Sales, Product, Operations, Data, and Enablement. You will advocate for regional needs, align initiatives with global strategies, support Premium & Enterprise paths, and ensure a seamless customer journey.
Data, Insights & Continuous Improvement: Define and track KPIs, build business cases, and run Domain Business Reviews to give leadership complete confidence in domain health. Use data-driven insights to reduce customer effort, accelerate live dates, increase CSAT, and drive feature activation.

What You Bring

Ideally 8+ years prior experience in onboarding, customer operations, or customer success programmes within a SaaS environment.
3+ years of proven people leadership experience, with a track record of developing and coaching high-performing teams.
Strong strategic and operational thinking with the ability to balance high-level framework creation with hands-on execution in a fast-paced environment.
A data-driven mindset with strong analytical and problem-solving capabilities, using customer and operational data to spot trends and drive measurable results.
Excellent stakeholder management and communication skills, with a track record of influencing cross-functional teams (Product, Sales, CS, Operations) without direct authority.
Experience driving operational excellence, process optimisation, and continuous improvement across complex global environments.
Strong commercial awareness and deep understanding of SaaS customer lifecycle metrics (CSAT, churn, time to value, feature activation).
Confidence with executive presentations and leading structured business reviews to influence strategic decision-making.
High level of ownership and accountability, with a collaborative growth mindset focused on supporting and developing teams.

Quick apply

Refine Your Search

head of it jobs in dublin 2, d

Head of Global Onboarding Operations

Head of Technology & AI, APAC, Europe and ESS

Head of Digital Transformation & ICT

Operational Manager – Operations & Compliance

Technical Customer Success Manager

Head of Professional Services

Sales & Customer Operations Co-ordinator Role

Head of Finance

Group Operations Coordinator

Head of Engineering (Europe, 100% remote)

National Account Executive

Senior Program Manager / Program Director

Senior IT Internal Auditor

Head of Product (Fraud)

Head of Deal Desk - International

Patient Travel Services & Systems Manager

4116: Creative Design Associate Manager

Commercial Negotiation and Execution - Analyst Transaction Support

Kitchen Team Member - Millennium Walk

Contact Centre Agent- Part Time-1

I want to receive the latest job alerts for head of it in dublin 2, d

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