Aardvark SMC Limited is one of Dublin's leading specialist property maintenance companies, delivering high-quality services across three divisions:
- Stone Seal (Stone and Natural Stone Restoration & Maintenance)
- SMC Exterior Cleaning (Window Cleaning, Power Washing & Commercial Cleaning)
- Renew Carpet Cleaning
We pride ourselves on exceptional customer service, efficient project coordination and delivering outstanding results for both residential and commercial clients. As we continue to grow, we are looking for an organised, customer-focused Sales & Operations Coordinator to join our Operations Team.This is a varied role combining customer service, sales support and operational coordination.
You will be the first point of contact for customers within our SMC division while supporting our operations Manager and field teams to ensure jobs are booked, scheduled and completed efficiently.
Every day is different, so we're looking for someone who enjoys working in a fast-paced office where organisation and communication are key.
Key Responsibilities:
Customer Service
- Answer incoming telephone, WhatsApp, webform and email enquiries
- Provide an excellent customer experience from enquiry through to job completion
- Manage customer bookings and scheduling, this involves collaboration with our technician supervisor Gavin McDermott
- Handle customer queries and resolve issues professionally
- Follow up with customers after completed works where required
Sales Support
- Prepare and issue quotations
- Follow up outstanding quotations
- Maintain CRM records accurately
- Support lead management and enquiry tracking
- Assist with sales reporting and pipeline updates
Operations Coordination
- Schedule technicians
- Liaise with customers regarding appointments
- Coordinate diaries and daily work schedules
- Monitor job progress and communicate changes
- Support project coordination across all divisions
Administration
- Maintain accurate customer records
- Process job paperwork
- Assist with invoicing and administration
- Prepare reports for management
- Support continuous improvement of office processes
About You
You'll be someone who enjoys keeping things organised and helping customers.
Ideally, you'll have:
- 2+ years' experience in customer service, administration or operations
- Excellent telephone manner
- Strong organisational skills
- Ability to manage multiple priorities
- High attention to detail
- Strong written and verbal communication skills
- Good IT skills including Microsoft Office
- Experience using CRM systems (HubSpot experience an advantage)
- A positive attitude and willingness to learn
Desirable Experience
Experience in any of the following would be advantageous:
- Scheduling technicians
- Construction, facilities management or service industries
- Sales administration
- Quotation preparation
- Customer relationship management systems (knowledge of HubSpot, Simpro, Joblogic and HR Locker) is desirable but not mandatory.
What We Offer
- Permanent full-time position
- Supportive and growing business
- Opportunity to develop your career
- Friendly office environment
- Performance-related bonus opportunities
- On-the-job training
- Annual leave plus public holidays
Hours
- Monday–Friday: 40 hours per week
- Based in our Dublin 17 Head Office. Fully office based role.
If you enjoy coordinating people, projects, and processes while helping teams deliver exceptional service, we'd love to hear from you.
Pay: €38,000.00-€43,000.00 per year
Benefits:
Work Location: In person
