Sims IVF
Sims IVF is one of the leading fertility clinics in Ireland. Since 1997, we have cared for thousands of patients needing treatment to realise their dream of having a baby and have helped pioneer IVF technology in Ireland. We strive to bring the joy of a family to those who need help with their fertility and to assist people in a confidential, professional, and caring manner. Our mission is to provide hope to all those that need help starting families.
Sims IVF became part of the Virtus Health family in 2014. As part of Virtus Health, one of the world’s leading fertility groups, we share experience and knowledge from around the world, ensuring patients get access to the very best reproductive medical care.
Summary of Role
The key objective of the role of the Patient Coordinator is to operate as a key part of a multidisciplinary IVF Clinic team to provide excellent patient care and service for all individuals and couples embarking on their fertility journey.
The Patient Coordinators will report directly to the administration supervisor. This role is a key point of contact for all Sims IVF patients/clients and as such acts as an ambassador for the Sims Group. The role holder is responsible for optimising clients/patients’ satisfaction through the efficient operation of Patient Co-Ordinator administrative functions at Sims IVF.
Key Duties/Responsibilities (to include the following)
Reception
- Meeting and Greeting Patients
- Patient Check- in
- Providing support to patients with clinic information and other required data
- Contacting, ordering, and dealing with suppliers.
- Booking couriers/taxis
- Invoicing for bloods/investigations
Administration
- Admissions – Processing new patients
- Scheduling Consultation Appointments
- Invoicing and receiving payments.
- Answering queries through Patient App, phone, or e-mail
- Directing calls where necessary
- Responding to website submissions
- Posting Information packs to patients
- Liaising with Doctors, medical secretaries, and hospitals
- Dictating correspondence
- Process “IDEAS” system orders relevant to admin team,
- Day to Day compliance with Quality non-conformance process, Data Entry
Patient Support
- Competent in providing clear and concise information to patients by telephone.
- Ability to deliver information in a constructive, professional, and empathetic manner.
- Implementation and continuous monitoring and improvement of processes
Infection Control /Health and Safety
- Hand Hygiene
- Health and Safety
- Manual Handling
- Uniform and Grooming Standards
General
- Supporting the efficient running of the Sims IVF Administration function
- Implementation and continuous monitoring of processes as requested by the Sims IVF Administration Manager
- Diary Management
- Any other duties that may be required by the Sims IVF Administration Manager
Key Behavioural Competencies
Personal Leadership
- Always acts with honesty and integrity.
- Has a realistic sense of self and impact on others
- Demonstrates patience and perspective in dealing with difficult situations.
- Accepts ownership of role and accepts accountability of role objectives.
- Has a positive and friendly approach with patients and team.
Patient Care/Customer Service
- Demonstrates an ability to deliver excellence in standards of service to patients/clients.
- Presents a caring, engaging, and positive manner with patients/clients.
- Demonstrates an ability to obtain a clear understanding of patient/client needs.
- Let’s patient/client know he/she is willing to work with them to achieve best outcome.
Teamwork
- Works co-operatively and effectively with colleagues from own and other departments with different skills and objectives to achieve best outcome.
- Listens and respects other points of view.
- Open to learning and passing on better ways of doing things.
- Open to innovative ideas with an ability to follow and implement protocols and procedures and clinic initiatives with his/her clinic colleagues.
Attention to Detail
- Ensures that one’s own and others’ work and information are complete and accurate.
- Follows required procedures to ensure high quality of work.
- Verifies information.
- Carefully reviews and checks the accuracy of information provided by others.
Initiative
- Identifies what needs to be done and acts before being asked or the situation requires it.
- Seeks out others involved in a situation to learn their perspectives.
Managing Change
- Demonstrates support for innovation and for organisational changes needed to improve the organisation’s effectiveness.
- Supporting and implementing organisational change
Essential Criteria
- Education: Leaving Certificate or equivalent
- Experience: 2 years’ experience working as a key part an administration team working with clients/patients in the private sector
- Language: Fluency in English language – Advanced level - written and oral.
Desirable
- Previous experience working in a healthcare environment.
Terms and Conditions of Employment
- Contract: 12 month fixed term
- Location: Clonskeagh
- Working days: Monday to Friday
- Working Hours 37.5 hours per week (7.5-hour day)
- (Shift patterns once training fully complete, include 7am-3pm/8am-4pm subject to operational requirements of the Department and Clinic)
- Salary Scale - €28,000 - €30,000 DOE
Application Details
- Please submit a CV and cover letter
- Email subject Line- Clonskeagh Patient Coordinator Role - August 2026
- Send to: [email protected]
Closing date for this recruitment will be 5pm Friday 21st August 2026
Job Types: Full-time, Fixed term
Experience:
- administration: 2 years (preferred)
Work authorisation:
Work Location: In person
